Real customers,
real Vivint reviews
More than 2.5 million people trust Vivint with their home security, automation,
and energy savings*. Hear what they have to say.
Trusted by experts.
Chosen by millions.
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4.5/5 stars
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4.8/5 stars
on Google -
3.8/5 TrustScore
on Trustpilot
*updated quarterly, aggregated across all markets, data via Podium, ConsumerAffairs, and Trustpilot
Vivint Product Reviews
Ella Brown
Nov 13, 2026
The door bell works great, it's hardwired.
The door bell works great, it's hardwired.
Sonya Cummings
Nov 13, 2026
Great equipment really vlwar and sharp ery wide range
Great equipment really vlwar and sharp ery wide range
Harold Culmer
Nov 12, 2026
Wide, clear view with voice interaction
Wide, clear view with voice interaction
Laverne Caesar
Nov 12, 2026
We like the products. The cameras are working well so far.
We like the products. The cameras are working well so far.
Nicholas Tatum
Nov 12, 2026
The camera has a great view, but sometimes stops working for no reason. Or at least no reason that I know of. It is operating more often than it’s not so it is acceptable. But it is the only camera that does not work from time to time.
The camera has a great view, but sometimes stops working for no reason. Or at least no reason that I know of. It is operating more often than it’s not so it is acceptable. But it is the only camera that does not work from time to time.
Marianne Ross
Nov 11, 2026
first i love the screen because og the colors and i love the outdoor camera because the light comes on when anyone comes in the front yard
first i love the screen because og the colors and i love the outdoor camera because the light comes on when anyone comes in the front yard
Felicia
Nov 11, 2026
My products were installed in a very professional manner. The technician (Jason if I am correct) also conducted himself in a professional manner and provided me with the knowledge I needed about my security system. His service was a 5 star out of 5
My products were installed in a very professional manner. The technician (Jason if I am correct) also conducted himself in a professional manner and provided me with the knowledge I needed about my security system. His service was a 5 star out of 5
Reiko Hurd
Nov 10, 2026
Very nice camera discreet very good range and clear picture
Very nice camera discreet very good range and clear picture
Gloria A Marshall
Nov 10, 2026
Yes, its very helpful to me because I live alone, it makes me feel very safe.
Yes, its very helpful to me because I live alone, it makes me feel very safe.
Sterling Clark
Nov 6, 2026
Love my outdoor camera. Added the spotlight to three of them and happy I did. Love the setup.
Love my outdoor camera. Added the spotlight to three of them and happy I did. Love the setup.
Sarah Walgren
Nov 6, 2026
Quality picture, good view, just an overall great product.
Quality picture, good view, just an overall great product.
JIm Nagel
Nov 5, 2026
Works great. And gives a good picture of the front porch and walkway leading to the house
Works great. And gives a good picture of the front porch and walkway leading to the house
Gaylard Williams
Nov 5, 2026
Working properly now, after i had to self troubleshoot.
Working properly now, after i had to self troubleshoot.
Rich manning
Nov 4, 2026
The technician was professional and very meticulous on what he did to set up the cameras
The technician was professional and very meticulous on what he did to set up the cameras
Freddrick Hunter
Nov 4, 2026
The vivint representive was very professional and knowledgeable on the equipment. A great experience
The vivint representive was very professional and knowledgeable on the equipment. A great experience
Massogbe Britton
Nov 2, 2026
I recently got the Vivint Doorbell Camera Pro, and it’s working well for me so far.
I recently got the Vivint Doorbell Camera Pro, and it’s working well for me so far.
Ki
Nov 2, 2026
Works like a charm. I see everything and I do mean everything! Haha
Works like a charm. I see everything and I do mean everything! Haha
Billy Faulkner
Nov 2, 2026
Thermostat changes temperature by itself
Thermostat changes temperature by itself
Vivint Service Reviews
Syl
Nov 13, 2026
What is Kevin doing?
The rep that assisted me prior to installation was great!! Very informative and answered all my questions. The tech that came and performed the installation, Kevin, was nice however I felt like he just want to complete the work the easiest way possible and leave. He didn't consult with me on where I want the second keypad, instead he just placed above my old keypad, which remained instead of removing it. He had to come back because the main HUB stopped working. So we waited 4 days for him to return. It appeared that the wiring was not solid so he had to readjust it. Now we have tye keypad announcing window open to our backdoor. We've reached to Kevin and no response. The tech service has been poor. I will continue Vivent directly to have another tech put to inspect Kevin's work.
Sonya Cummings
Nov 13, 2026
The tech Horus was amazing
The tech Horus was amazing. Very friendly and knowledgeable and efficient!
Geraldine Harris
Nov 13, 2026
Very professional representative and knowledgeable.
Representative was prompt very meticulous in work and very pleasant!
Harold Culmer
Nov 12, 2026
My relationship with Vivint has been a…perfect match.
My relationship with Vivint has been a heavenly experience from the beginning. Thorough, professional, completely encompassing my technological needs.My home security partner. Val and the service tech made the sale and install process informative and comfortable.
MARSHA SCOTT
Nov 12, 2026
Great
The Techs were very nice and very knowledge of the products. The Techs explain how the product works and answer all questions.
Karen McDermott
Nov 12, 2026
LOVE MY ALARM SYSTEM! The technician was very nice and…
The technician was very nice and knowledgeable. He worked quickly but did not clean up all of his work areas.
Lorna
Nov 12, 2026
First time...introduction to the set…
First time...introduction to the set up and use straight forward and clear. Having a number to call with question is great!
Robert Bradshaw
Nov 12, 2026
This was my first experience with door…
This was my first experience with door bell technology. Eric,your installer was well versed and provided professional experience guided me through the process. In addition he encouraged me to contact him with any questions that might arise. I consider his work ethics to be excellent, and I will contact him when needed. I would say his installation and the service he provided was second to none.
Secoyha Strickland
Nov 12, 2026
I can't access the cameras because of a…
I can't access the cameras because of a passcode that I don't have and it won't let me log in without it so is there any possible way that I can send me another passcode
Barbara Dougherty
Nov 12, 2026
Have had you sense 2019 and just added…
Have had you sense 2019 and just added another home really like and feel safe
Dana Henderson
Nov 12, 2026
Very professional
Very professional, patient, and extremely helpful! System works great.
Randy Mckay
Nov 12, 2026
Vivant tech was professional…
Vivant tech was professional knowledgeable courteous and very helpful.
Rafael Diaz Solis
Nov 12, 2026
Robert was great help made sure…
Robert was great help made sure everything was working
Vijay Malani
Nov 12, 2026
So far grewt experience.
So far grewt experience.. very knowledgeable tech and products are great
Laverne Caesar
Nov 12, 2026
Most important is having a piece of mine knowing you are safe in your home.
The tec that installed the system explained everything to us, and how to operate the equipment? The tech had a lot of patients it was very professional That really meant a lot to us.
Dante Chick
Nov 12, 2026
Fantastic product
Fantastic product. Installation was smooth. Everything works great!
Shyann Webb
Nov 12, 2026
Caleb was very helpful
Caleb was very helpful, gave us lots of information, made sure we had everything needed, also made sure we knew how everything worked. Caleb was very friendly and nice!
ALEX
Nov 12, 2026
Darius was very helpful
Darius was very helpful and hooked everything up in no time. New experience for us. Getting used to looking at my phone more.
Kenneth Hirst
Nov 12, 2026
Jay the installer was courteous…
Jay the installer was courteous professional and on time and completed the install.
John Hammond
Nov 11, 2026
The customer service
The customer service, communication, and installation were all top-tier.
MICHELE KING
Nov 11, 2026
Great Representative
Great Representative! Explained everything so smooth and simple. I appreciate the courtesy that was given.
David Montes Jr.
Nov 11, 2026
My installer was professional and…
My installer was professional and explained everything very well
Lynda Linville
Nov 11, 2026
Instalation was a breeze
Instalation was a breeze. The technician was helpful and kind. I like watching my front door and driveway...lol. service so far has exceeded my expectations.
Christy Frost
Nov 11, 2026
Juan is the best
Juan is the best. Juan was able to easy my mind about the absolute mess it was trying to get my system installed. I was ready to cancel until he walked through the door.
Sandra Randolph
Nov 11, 2026
The young lady was very knowledgeable…
The young lady was very knowledgeable of what she was doing and had the personality to match.
Jose Hinojosa
Nov 11, 2026
Everything was explained well
Everything was explained well, very efficient
GS
Nov 11, 2026
From my phone call to Landon Spanniger…
From my phone call to Landon Spanniger to the technician Carlos Dias , who came and hooked it all up, explained everything and did a fabulous job! I love my system!!!
customer
Nov 11, 2026
Everybody was so friendly and helpful
Everybody was so friendly and helpful. But they forgot to give me stickers for my windows LOL 😆 but all around it was a great experience and I love my smart home system
Jeremy Hagen
Nov 11, 2026
Everyone involved was good to work with…
Everyone involved was good to work with and our local installer was great. Went above and beyond to make us feel comfortable with everything
Felicia
Nov 11, 2026
My products were installed in a very…
My products were installed in a very professional manner. The technician (Jason if I am correct) also conducted himself in a professional manner and provided me with the knowledge I needed about my security system. His service was a 5 star out of 5
PATSY DAVIS
Nov 10, 2026
Our installer was very pleasant, helpful and professional.
Our service installer, Jehosaphat - Hoss -was incredibly kind, patient and professional.
KENNETH WILLIAM BENSON
Nov 10, 2026
Service from tech
Service from tech. Genleman was nice and polite.
Norma McKenzie
Nov 10, 2026
Great service well represented very…
Great service well represented very pleased
Reiko Hurd
Nov 10, 2026
Set up was extremely easy
Set up was extremely easy. Staff was friendly well knowledgeable left no mess after install installation very smooth transition.
68,521 reviews on
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vivint security reviews
Why choose Vivint?
| Feature |
Logo
|
ADT | XFinity Home | SimpliSafe | Google Nest | Ring | Brinks |
|---|---|---|---|---|---|---|---|
| Trustpilot rating | 3.8 | 1.2 | 1.2 | 3.8 | 1.3 | 1.2 | 3.4 |
| 24/7 security monitoring with two-way talk through panel | Yes | No | No | No | No | No | Yes |
| Cameras use vision-based AI and automated light/sound to deter crime | Yes | No | No | No | No | No | Yes |
| Doorbell detects and protects packages | Yes | No | No | No | No | No | No |
| Professional installation from experts on staff | Yes | Yes | Yes | Yes | No | Yes | Yes |
| Integrated lighting, locks, thermostats, and security sensors | Yes | Yes | Yes | Yes | No | Yes | Yes |
| Included touchscreen panel for viewing camera feeds | Yes | No | Yes | No | No | No | Yes |
| 10 days continuous or 30 days motion-based recording | Yes | Yes | No | Yes | Yes | Yes | No |
| Products designed/developed in-house | Yes | No | No | Yes | Yes | Yes | No |
| 60 month interest-free financing | Yes | Yes | No | No | No | No | No |
| App rating | 4.6 | 4.8 | 4.3 | 4.8 | 4.6 | 4.7 | 4.6 |
Competitor ratings and information are sourced from third-party websites and reflect information available as of September 2026.
Ratings and review counts may change over time.
Vivint blog:
more customer stories
Stay informed and connected. Explore the Vivint blog for tips, trends, and
customer stories to get the most from your smart home.
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Security Camera Reviews from Real Customers
Surveillance cameras are an important part of any home security system.
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Vivint App Reviews: What Customers Are Saying
Find out why the Vivint app is a favorite of our customers.
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Our Customers Review 24/7 Professional Monitoring
Professional monitoring means peace of mind whether you’re home or away.
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Real Customers Review Vivint Professional Installation Services
You’ve decided you want a security system. Now what?
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What Is Vivint?
Vivint combines smart home and security into one professionally installed system.
Frequently asked questions
How does Vivint collect reviews?
Vivint collects customer reviews primarily through third‑party platforms like Trustpilot and Google Business Profiles. Customers are always encouraged to leave their honest opinions, so the reviews are genuine, independent, and publicly visible.
Is Vivint a good security system?
Absolutely! It's great that you're considering Vivint for your security needs. We’re widely recognized for our advanced technology and comprehensive, cutting-edge security offering—security cameras, sensors, smart lurker detection. Our customers love our convenient, user-friendly app and Hub, simple smart home integration, and award-winning 24/7 professional monitoring. The system's cutting-edge equipment, such as smart cameras, doorbell cameras, and sensors, contribute to an effective and robust security setup.
The Vivint commitment to innovation and continual improvement has earned positive reviews in the home security industry. And with customizable systems and help always available, Vivint is a reliable choice for individuals looking for a tailored, top-notch security solution.
Learn more about a Vivint security system.
What is the #1 rated home security?
Vivint consistently ranks among the top home security systems, earning recognition for its cutting-edge technology, smart home integration, and top-notch customer service. Our customers love the ease of integrating smart home automation with security and the intuitive user interface Vivint offers with the app and Hub. Our commitment to innovation results in No. 1 ratings by numerous industry experts and consumer reviews.
Vivint stands out for its comprehensive security solutions, including state-of-the-art cameras, doorbell cameras, and sensors and detectors, providing users with a robust and reliable defense against potential threats. The customizable systems and professional monitoring services add an extra layer of assurance and personalization, contributing to its well-deserved reputation as a top-rated home security system.
Read more about the benefits of Vivint.
Is Vivint worth the money?
Vivint is absolutely worth the money if you’re looking for an all‑in‑one smart home system with professional installation, 24/7 alarm monitoring, and ongoing support. The value doesn’t just come from the equipment, but the convenience and peace of mind it provides.
Which is better: Vivint vs ADT?
Both Vivint and ADT are reputable home security system providers, each with its own set of strengths. When comparing Vivint and ADT, it often comes down to individual preferences and specific needs. Vivint is known for its advanced technology, smart home integration, and user-friendly interface. The system offers a range of innovative features, including customizable plans, smart cameras, doorbell cameras, and sensors.
And while ADT relies on Google to supply its home automation offering, at Vivint you’ll find everything you need under one roof. Our Innovation team continually develops and implements the most advanced security and home automation products, designed to seamlessly work together to create a complete smart home security system that brings complete peace of mind.
Find out more about how Vivint stacks up against the competition.
Why is Vivint the best security system?
Vivint is often regarded as one of the best security systems for lots of reasons. First, its cutting-edge technology and innovation stand out, providing users with state-of-the-art security products and features. The integration of smart home devices, such as cameras, doorbell cameras, and sensors/detectors, coupled with our proprietary lurker detection—Smart Deter™️—sets Vivint apart in creating a comprehensive and interconnected security ecosystem.
Another key strength is our user-friendly interface via the Hub or app on your smartphone. You can tailor a security setup that fits your specific needs, providing flexibility and ensuring you only pay for the security you want and need.
And at Vivint we’re committed to providing around-the-clock support and assistance. Our customers appreciate the peace of mind that comes with knowing that their homes are monitored by a dedicated team, ready to respond to any emergency, day or night.
Read more about what makes Vivint stand out.
Why does Vivint cost more than some competitors?
Because Vivint delivers more value through its professional installation, advanced technology, and dedicated customer support. Instead of basic DIY solutions, Vivint offers an all-in-one system designed for the long term.
How do Vivint security contracts work?
Vivint contracts make getting started easier by bundling professional installation, equipment financing, and 24/7 Professional Monitoring into one agreement. If you’re not looking for a long-term commitment, you can pay for your equipment upfront and go with flexible, month‑to‑month monitoring instead. Ultimately it’s about what works best for you.
Learn more about how Vivint security contracts work.
Does Vivint require professional installation?
Simply put, yes. Vivint uses professional installation to keep things simple and stress‑free. A trained pro sets everything up, makes sure it all works together, and shows you how to use it, so you can skip the DIY hassle and know your system is done right from the start.
Read more about Vivint professional installation.
*Estimated savings only, not guaranteed. Actual savings vary. Learn more.