Modern living room with a gray sectional, warm wood accents, and garden views.

Real customers,
real Vivint reviews

More than 2.5 million people trust Vivint with their home security, automation,
and energy savings*. Hear what they have to say.

Trusted by experts.
Chosen by millions.

*updated quarterly, aggregated across all markets, data via Podium, ConsumerAffairs, and Trustpilot

Vivint Product Reviews

Rated 4.4 out of 5 based on 14,953 reviews on
Filter by product:

Ella Brown

Nov 13, 2026

The door bell works great, it's hardwired.

The door bell works great, it's hardwired.

Sonya Cummings

Nov 13, 2026

Great equipment really vlwar and sharp ery wide range

Great equipment really vlwar and sharp ery wide range

Harold Culmer

Nov 12, 2026

Wide, clear view with voice interaction

Wide, clear view with voice interaction

Dana Henderson

Nov 12, 2026

Cameras are really nice and clear.

Cameras are really nice and clear.

Laverne Caesar

Nov 12, 2026

We like the products. The cameras are working well so far.

We like the products. The cameras are working well so far.

Harold Culverson

Nov 12, 2026

Okay for the part

Okay for the part

Nicholas Tatum

Nov 12, 2026

The camera has a great view, but sometimes stops working for no reason. Or at least no reason that I know of. It is operating more often than it’s not so it is acceptable. But it is the only camera that does not work from time to time.

The camera has a great view, but sometimes stops working for no reason. Or at least no reason that I know of. It is operating more often than it’s not so it is acceptable. But it is the only camera that does not work from time to time.

Elaine Underwood

Nov 11, 2026

Like the different sounds

Like the different sounds

Jeff

Nov 11, 2026

Works sufficiently

Works sufficiently

Marianne Ross

Nov 11, 2026

first i love the screen because og the colors and i love the outdoor camera because the light comes on when anyone comes in the front yard

first i love the screen because og the colors and i love the outdoor camera because the light comes on when anyone comes in the front yard

Felicia

Nov 11, 2026

My products were installed in a very professional manner. The technician (Jason if I am correct) also conducted himself in a professional manner and provided me with the knowledge I needed about my security system. His service was a 5 star out of 5

My products were installed in a very professional manner. The technician (Jason if I am correct) also conducted himself in a professional manner and provided me with the knowledge I needed about my security system. His service was a 5 star out of 5

Reiko Hurd

Nov 10, 2026

Very nice camera discreet very good range and clear picture

Very nice camera discreet very good range and clear picture

Kenny Barnes

Nov 10, 2026

The camera angle

The camera angle

Victor Bass

Nov 10, 2026

The doorbell Camera works well!

The doorbell Camera works well!

Gloria A Marshall

Nov 10, 2026

Yes, its very helpful to me because I live alone, it makes me feel very safe.

Yes, its very helpful to me because I live alone, it makes me feel very safe.

LeeA

Nov 9, 2026

The indoor camera is very good

The indoor camera is very good

Barry

Nov 8, 2026

Good picture quality. Easy to use.

Good picture quality. Easy to use.

Karen Reategui

Nov 6, 2026

I like the quality of videos

I like the quality of videos

Sterling Clark

Nov 6, 2026

Love my outdoor camera. Added the spotlight to three of them and happy I did. Love the setup.

Love my outdoor camera. Added the spotlight to three of them and happy I did. Love the setup.

Mar

Nov 6, 2026

Really enjoy the doorbell

Really enjoy the doorbell

Sarah Walgren

Nov 6, 2026

Quality picture, good view, just an overall great product.

Quality picture, good view, just an overall great product.

Javier Lira

Nov 5, 2026

Great viewing angle

Great viewing angle

JIm Nagel

Nov 5, 2026

Works great. And gives a good picture of the front porch and walkway leading to the house

Works great. And gives a good picture of the front porch and walkway leading to the house

Gaylard Williams

Nov 5, 2026

Working properly now, after i had to self troubleshoot.

Working properly now, after i had to self troubleshoot.

customer

Nov 5, 2026

It works as expected.

It works as expected.

Pergia Mitchell

Nov 5, 2026

A very intuitive system

A very intuitive system

Derrick Harper

Nov 4, 2026

Great product

Great product

Rich manning

Nov 4, 2026

The technician was professional and very meticulous on what he did to set up the cameras

The technician was professional and very meticulous on what he did to set up the cameras

Ernesto Garcia

Nov 4, 2026

Works great

Works great

CHERYL HUNTER

Nov 4, 2026

It works very well.

It works very well.

Zachary Lewis

Nov 4, 2026

Loved it!!!!!!!

Loved it!!!!!!!

Melissa Cobb

Nov 4, 2026

Very clear picture

Very clear picture

Freddrick Hunter

Nov 4, 2026

The vivint representive was very professional and knowledgeable on the equipment. A great experience

The vivint representive was very professional and knowledgeable on the equipment. A great experience

Irma Hernandez

Nov 4, 2026

Works great

Works great

Andrew

Nov 4, 2026

Works well!

Works well!

Mitchell Hamilton

Nov 2, 2026

Works great

Works great

Massogbe Britton

Nov 2, 2026

I recently got the Vivint Doorbell Camera Pro, and it’s working well for me so far.

I recently got the Vivint Doorbell Camera Pro, and it’s working well for me so far.

Ki

Nov 2, 2026

Works like a charm. I see everything and I do mean everything! Haha

Works like a charm. I see everything and I do mean everything! Haha

Billy Faulkner

Nov 2, 2026

Thermostat changes temperature by itself

Thermostat changes temperature by itself

Mechell Fisher

Nov 2, 2026

Option to change voices and sounds on doorbell ring with expiration date if you forget to change it back.

Option to change voices and sounds on doorbell ring with expiration date if you forget to change it back.

Victoria Magdefrau

Nov 2, 2026

Great pictures, great view

Great pictures, great view

why our customers trust it

Real Vivint customer stories

See how Vivint smart security helps our customers protect what matters most— and feel safer, more confident, and more in control every day.

Customer Story Pasquarella Family | Modal | Desktop & Mobile
Customer Story Pasquarella Family | Modal | Desktop & Mobile
Customer Story Angelo Peralta | Modal | Desktop & Mobile
Customer Story Angelo Peralta | Modal | Desktop & Mobile
MORE CUSTOMER STORIES

See how Vivint works for them

See how real customers have made their home safer, smarter,
and more energy efficient with Vivint.

Ashley Robertson | UGC
Ashley Robertson | UGC
Jason Hymanson | UGC
Jason Hymanson | UGC
Joy Green | UGC
Joy Green | UGC
Jazlyne Oleson | UGC
Jazlyne Oleson | UGC
Hannah Adams | UGC
Hannah Adams | UGC
Dallin Seely | UGC
Dallin Seely | UGC
Karla Nicole | UGC
Karla Nicole | UGC
Davien Garcia | UGC
Davien Garcia | UGC
Kenzie Elizabeth | UGC
Kenzie Elizabeth | UGC
Lauren Agans | UGC
Lauren Agans | UGC
Lauren Beavers | UGC
Lauren Beavers | UGC
Tyra Chatman | UGC
Tyra Chatman | UGC
Rebekah Marsden | UGC
Rebekah Marsden | UGC
Lisa Barlow | UGC
Lisa Barlow | UGC

Vivint Service Reviews

Syl

Nov 13, 2026

What is Kevin doing?

The rep that assisted me prior to installation was great!! Very informative and answered all my questions. The tech that came and performed the installation, Kevin, was nice however I felt like he just want to complete the work the easiest way possible and leave. He didn't consult with me on where I want the second keypad, instead he just placed above my old keypad, which remained instead of removing it. He had to come back because the main HUB stopped working. So we waited 4 days for him to return. It appeared that the wiring was not solid so he had to readjust it. Now we have tye keypad announcing window open to our backdoor. We've reached to Kevin and no response. The tech service has been poor. I will continue Vivent directly to have another tech put to inspect Kevin's work.

Sonya Cummings

Nov 13, 2026

The tech Horus was amazing

The tech Horus was amazing. Very friendly and knowledgeable and efficient!

Geraldine Harris

Nov 13, 2026

Very professional representative and knowledgeable.

Representative was prompt very meticulous in work and very pleasant!

Harold Culmer

Nov 12, 2026

My relationship with Vivint has been a…perfect match.

My relationship with Vivint has been a heavenly experience from the beginning. Thorough, professional, completely encompassing my technological needs.My home security partner. Val and the service tech made the sale and install process informative and comfortable.

Corey Hall

Nov 12, 2026

very fast and great service

very fast and great service

MARSHA SCOTT

Nov 12, 2026

Great

The Techs were very nice and very knowledge of the products. The Techs explain how the product works and answer all questions.

Christopher Coombs

Nov 12, 2026

Neo was fast

Neo was fast, informative, and professional

Karen McDermott

Nov 12, 2026

LOVE MY ALARM SYSTEM! The technician was very nice and…

The technician was very nice and knowledgeable. He worked quickly but did not clean up all of his work areas.

Deanna Lynn

Nov 12, 2026

Service

It was easy to deal with

Lorna

Nov 12, 2026

First time...introduction to the set…

First time...introduction to the set up and use straight forward and clear. Having a number to call with question is great!

Robert Bradshaw

Nov 12, 2026

This was my first experience with door…

This was my first experience with door bell technology. Eric,your installer was well versed and provided professional experience guided me through the process. In addition he encouraged me to contact him with any questions that might arise. I consider his work ethics to be excellent, and I will contact him when needed. I would say his installation and the service he provided was second to none.

Secoyha Strickland

Nov 12, 2026

I can't access the cameras because of a…

I can't access the cameras because of a passcode that I don't have and it won't let me log in without it so is there any possible way that I can send me another passcode

Jennifer Passerello

Nov 12, 2026

Great Job

He did a great job

Gloria Rivas

Nov 12, 2026

Staff very professional.

Staff very professional.

Barbara Dougherty

Nov 12, 2026

Have had you sense 2019 and just added…

Have had you sense 2019 and just added another home really like and feel safe

Dana Henderson

Nov 12, 2026

Very professional

Very professional, patient, and extremely helpful! System works great.

Randy Mckay

Nov 12, 2026

Vivant tech was professional…

Vivant tech was professional knowledgeable courteous and very helpful.

Rafael Diaz Solis

Nov 12, 2026

Robert was great help made sure…

Robert was great help made sure everything was working

Valenca Shelton

Nov 12, 2026

Convince

The guy that did the Installation was awesome

Vijay Malani

Nov 12, 2026

So far grewt experience.

So far grewt experience.. very knowledgeable tech and products are great

Laverne Caesar

Nov 12, 2026

Most important is having a piece of mine knowing you are safe in your home.

The tec that installed the system explained everything to us, and how to operate the equipment? The tech had a lot of patients it was very professional That really meant a lot to us.

Mary hilley

Nov 12, 2026

Love it so much

Love it so much

Dante Chick

Nov 12, 2026

Fantastic product

Fantastic product. Installation was smooth. Everything works great!

Jose Madrid Pulido

Nov 12, 2026

Love it thank u

Love it thank u

Shyann Webb

Nov 12, 2026

Caleb was very helpful

Caleb was very helpful, gave us lots of information, made sure we had everything needed, also made sure we knew how everything worked. Caleb was very friendly and nice!

ALEX

Nov 12, 2026

Darius was very helpful

Darius was very helpful and hooked everything up in no time. New experience for us. Getting used to looking at my phone more.

Kenneth Hirst

Nov 12, 2026

Jay the installer was courteous…

Jay the installer was courteous professional and on time and completed the install.

John Hammond

Nov 11, 2026

The customer service

The customer service, communication, and installation were all top-tier.

Elaine Underwood

Nov 11, 2026

Quality

Knowledgeable installers

MICHELE KING

Nov 11, 2026

Great Representative

Great Representative! Explained everything so smooth and simple. I appreciate the courtesy that was given.

David Montes Jr.

Nov 11, 2026

My installer was professional and…

My installer was professional and explained everything very well

Lynda Linville

Nov 11, 2026

Instalation was a breeze

Instalation was a breeze. The technician was helpful and kind. I like watching my front door and driveway...lol. service so far has exceeded my expectations.

Christy Frost

Nov 11, 2026

Juan is the best

Juan is the best. Juan was able to easy my mind about the absolute mess it was trying to get my system installed. I was ready to cancel until he walked through the door.

Sandra Randolph

Nov 11, 2026

The young lady was very knowledgeable…

The young lady was very knowledgeable of what she was doing and had the personality to match.

Jose Hinojosa

Nov 11, 2026

Everything was explained well

Everything was explained well, very efficient

GS

Nov 11, 2026

From my phone call to Landon Spanniger…

From my phone call to Landon Spanniger to the technician Carlos Dias , who came and hooked it all up, explained everything and did a fabulous job! I love my system!!!

customer

Nov 11, 2026

Everybody was so friendly and helpful

Everybody was so friendly and helpful. But they forgot to give me stickers for my windows LOL 😆 but all around it was a great experience and I love my smart home system

Jeremy Hagen

Nov 11, 2026

Everyone involved was good to work with…

Everyone involved was good to work with and our local installer was great. Went above and beyond to make us feel comfortable with everything

Felicia

Nov 11, 2026

My products were installed in a very…

My products were installed in a very professional manner. The technician (Jason if I am correct) also conducted himself in a professional manner and provided me with the knowledge I needed about my security system. His service was a 5 star out of 5

Durell Forbes

Nov 10, 2026

The technician was knowledgeable.

The technician was knowledgeable.

PATSY DAVIS

Nov 10, 2026

Our installer was very pleasant, helpful and professional.

Our service installer, Jehosaphat - Hoss -was incredibly kind, patient and professional.

KENNETH WILLIAM BENSON

Nov 10, 2026

Service from tech

Service from tech. Genleman was nice and polite.

MADI SAGAR

Nov 10, 2026

Quick connection

Quick connection

John Donahue

Nov 10, 2026

works easily as advertised

works easily as advertised

Norma McKenzie

Nov 10, 2026

Great service well represented very…

Great service well represented very pleased

Reiko Hurd

Nov 10, 2026

Set up was extremely easy

Set up was extremely easy. Staff was friendly well knowledgeable left no mess after install installation very smooth transition.

Melissa Headley

Nov 10, 2026

Tre was very friendly and made us feel…

Tre was very friendly and made us feel safe with him in our home he went up and beyond for us I would highly recommend him to anyone he done a great job

Miguel Granado

Nov 10, 2026

Our tech Kevin is awesome

Our tech Kevin is awesome. He stayed working late till he had everything working. One heck of a good man!!

Rated 4 out of 5 based on
68,521 reviews on

"Best Home Security System for Front Door Security 2026"

"Most Trustworthy Companies in America 2026"

"The Best Pro-Level Smart Home Security System 2026"

"Best Doorbell Cameras in 2026 – AI Security, 24/7 Monitoring, and Smart Home Control"

"Tested and Reviewed: Best professional installed option 2026"

"Best Wireless Security Systems 2026 (WiFi, RF & Cellular) - Expert Tested"

"ENERGY STAR®️ certified"

"The best smart home system I’ve ever tested"

"One of the biggest improvements AI has brought to home security is helping homeowners understand which alerts actually matter."

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vivint security reviews

Why choose Vivint?

Feature
Trustpilot rating 3.8 1.2 1.2 3.8 1.3 1.2 3.4
24/7 security monitoring with two-way talk through panel Yes No No No No No Yes
Cameras use vision-based AI and automated light/sound to deter crime Yes No No No No No Yes
Doorbell detects and protects packages Yes No No No No No No
Professional installation from experts on staff Yes Yes Yes Yes No Yes Yes
Integrated lighting, locks, thermostats, and security sensors Yes Yes Yes Yes No Yes Yes
Included touchscreen panel for viewing camera feeds Yes No Yes No No No Yes
10 days continuous or 30 days motion-based recording Yes Yes No Yes Yes Yes No
Products designed/developed in-house Yes No No Yes Yes Yes No
60 month interest-free financing Yes Yes No No No No No
App rating 4.6 4.8 4.3 4.8 4.6 4.7 4.6

Competitor ratings and information are sourced from third-party websites and reflect information available as of September 2026.
Ratings and review counts may change over time.

Vivint blog: 
more customer stories

Stay informed and connected. Explore the Vivint blog for tips, trends, and
customer stories to get the most from your smart home.

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    Vivint App Reviews: What Customers Are Saying

    Find out why the Vivint app is a favorite of our customers.

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    Our Customers Review 24/7 Professional Monitoring

    Professional monitoring means peace of mind whether you’re home or away.

  • a woman sits next to the window, talking on a phone
    Real Customers Review Vivint Professional Installation Services

    You’ve decided you want a security system. Now what?

  • a child playing with a dog in the living room
    What Is Vivint?

    Vivint combines smart home and security into one professionally installed system.

Frequently asked questions

How does Vivint collect reviews?

Vivint collects customer reviews primarily through third‑party platforms like Trustpilot and Google Business Profiles. Customers are always encouraged to leave their honest opinions, so the reviews are genuine, independent, and publicly visible. 

Is Vivint a good security system?

Absolutely! It's great that you're considering Vivint for your security needs. We’re widely recognized for our advanced technology and comprehensive, cutting-edge security offering—security cameras, sensors, smart lurker detection. Our customers love our convenient, user-friendly app and Hub, simple smart home integration, and award-winning 24/7 professional monitoring. The system's cutting-edge equipment, such as smart cameras, doorbell cameras, and sensors, contribute to an effective and robust security setup.

The Vivint commitment to innovation and continual improvement has earned positive reviews in the home security industry. And with customizable systems and help always available, Vivint is a reliable choice for individuals looking for a tailored, top-notch security solution.

Learn more about a Vivint security system.

What is the #1 rated home security?

Vivint consistently ranks among the top home security systems, earning recognition for its cutting-edge technology, smart home integration, and top-notch customer service. Our customers love the ease of integrating smart home automation with security and the intuitive user interface Vivint offers with the app and Hub. Our commitment to innovation results in No. 1 ratings by numerous industry experts and consumer reviews.

Vivint stands out for its comprehensive security solutions, including state-of-the-art cameras, doorbell cameras, and sensors and detectors, providing users with a robust and reliable defense against potential threats. The customizable systems and professional monitoring services add an extra layer of assurance and personalization, contributing to its well-deserved reputation as a top-rated home security system.

Read more about the benefits of Vivint.

Is Vivint worth the money?

Vivint is absolutely worth the money if you’re looking for an all‑in‑one smart home system with professional installation, 24/7 alarm monitoring, and ongoing support. The value doesn’t just come from the equipment, but the convenience and peace of mind it provides. 

Which is better: Vivint vs ADT?

Both Vivint and ADT are reputable home security system providers, each with its own set of strengths. When comparing Vivint and ADT, it often comes down to individual preferences and specific needs. Vivint is known for its advanced technology, smart home integration, and user-friendly interface. The system offers a range of innovative features, including customizable plans, smart cameras, doorbell cameras, and sensors.

And while ADT relies on Google to supply its home automation offering, at Vivint you’ll find everything you need under one roof. Our Innovation team continually develops and implements the most advanced security and home automation products, designed to seamlessly work together to create a complete smart home security system that brings complete peace of mind.

Find out more about how Vivint stacks up against the competition.

Why is Vivint the best security system?

Vivint is often regarded as one of the best security systems for lots of reasons. First, its cutting-edge technology and innovation stand out, providing users with state-of-the-art security products and features. The integration of smart home devices, such as cameras, doorbell cameras, and sensors/detectors, coupled with our proprietary lurker detection—Smart Deter™️—sets Vivint apart in creating a comprehensive and interconnected security ecosystem.

Another key strength is our user-friendly interface via the Hub or app on your smartphone. You can tailor a security setup that fits your specific needs, providing flexibility and ensuring you only pay for the security you want and need.

And at Vivint we’re committed to providing around-the-clock support and assistance. Our customers appreciate the peace of mind that comes with knowing that their homes are monitored by a dedicated team, ready to respond to any emergency, day or night.

Read more about what makes Vivint stand out.

Why does Vivint cost more than some competitors?

Because Vivint delivers more value through its professional installation, advanced technology, and dedicated customer support. Instead of basic DIY solutions, Vivint offers an all-in-one system designed for the long term.

How do Vivint security contracts work?

Vivint contracts make getting started easier by bundling professional installation, equipment financing, and 24/7 Professional Monitoring into one agreement. If you’re not looking for a long-term commitment, you can pay for your equipment upfront and go with flexible, month‑to‑month monitoring instead. Ultimately it’s about what works best for you.

Learn more about how Vivint security contracts work.

Does Vivint require professional installation?

Simply put, yes. Vivint uses professional installation to keep things simple and stress‑free. A trained pro sets everything up, makes sure it all works together, and shows you how to use it, so you can skip the DIY hassle and know your system is done right from the start.

Read more about Vivint professional installation.

*Estimated savings only, not guaranteed. Actual savings vary. Learn more.