About Us

Vivint helps families live intelligently in safer, smarter homes.

What we do.

What we do.

Vivint Smart Home is a leading smart home company in North America. We create simple, affordable smart homes.

Our offering includes:

•   An integrated smart home security system.
•   In-home consultation.
•   Professional installation.
•   24/7 monitoring and customer support.

Dedicated to redefining the home experience with intelligent products and services, we serve more than 1.5 million customers throughout the U.S. and Canada.

Why we do it.

Why we do it.

At Vivint, we believe home is everything. It’s where children grow up, dinnertime conversations happen, birthdays are celebrated, and memories are made. Home should be enjoyed, and that’s what drives us. And because home is so important, our mission is to make it more secure, comfortable, and convenient. 

Why we chose Vivint.

Why we chose Vivint.

“Viv” comes from the Latin word vivere, which means “to live.” And we took “int” from the word “intelligent.” Put the two together and you have the simple phrase that is foundational to all we do at Vivint: Live Intelligently.

As one of the premier providers of smart home technology, we are recognized throughout the industry for our products, innovation, and customer satisfaction.

How it all works.

How it all works.

Helping families live intelligently means we’re always working to bring our customers the latest technology. We also work with a select number of partners whose hardware and software integrates with our own. You’ll find that a Vivint system plays nicely with products from recognized brands such as Google, Amazon, and Nest

Our products and services include:

Who we are.

Who we are.

Behind the scenes at Vivint Smart Home is a large, diverse, and dedicated team. Our more than 10,000 employees are dedicated to protecting home and helping families live intelligently. 

Our leadership.

Vivint CEO Todd Pedersen

Todd Pedersen

Chief Executive Officer

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Vivint President Alex Dunn

Alex Dunn

President

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Vivint Digitial Enablement Officer Joy Driscoll Durling

Joy Driscoll Durling

Chief Information and Digital Enablement Officer

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Vivint Executive VP Matt Eyring

Matt Eyring

Executive Vice President and General Manager of Inside Sales

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Vivint Interim Chief Financial Officer Dale Gerard

Dale Gerard

Interim Chief Financial Officer

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Chief Operating Officer Scott Hardy

Scott Hardy

Chief Operating Officer

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Chief Engineering Officer JT Hwang

JT Hwang

Chief Engineering Officer

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Chief Legal Officer Shawn Lindquist

Shawn Lindquist

Chief Legal Officer

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Executive VP and General Manager of Retail Todd Santiago

Todd Santiago

Executive Vice President and General Manager of Retail

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Chief Technology Officer Jeremy Warren

Jeremy Warren

Chief Technology Officer

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Todd Pedersen

Todd Pedersen is the founder and Chief Executive Officer of Vivint Smart Home. Under Todd's leadership, Vivint has evolved from a dynamic startup to the leading smart home services company in North America.

 

Todd founded APX Alarm in 1999, which became one of the largest residential security companies in North America. The company rebranded to Vivint in 2010 and later launched an innovation center to pioneer the development of new smart home technology.

 

In 2012, the Blackstone Group acquired Vivint for more than $2 billion. Todd led the incubation and launch of Vivint Solar, which had a $1.5 billion IPO in 2014 and became the second largest residential solar power provider in the United States. In 2017, Fast Company named Vivint to its list of the World’s 50 Most Innovative Companies.

 

As a result of his efforts in the business world and in the community, Todd has been named an Ernst and Young Entrepreneur of the Year, Utah's Entrepreneur of the Year by Mountain West Capital Network, and was inducted into the David Eccles School of Business Hall of Fame.

Alex Dunn

As President of Vivint Smart Home, Alex oversees the strategic direction of the company and manages revenue growth and future expansion.

 

Since joining the company in 2006, Alex has led Vivint Smart Home to become the leading smart home services provider in North America. He played a critical role in bringing on equity partners including Goldman Sachs, Jupiter Partners, and Peterson Partners, and also secured an $880 million credit facility with a syndicate of 26 financial institutions. In 2012, he spearheaded the company’s acquisition by the Blackstone Group for more than $2 billion, positioning Vivint for further growth.

 

Before joining Vivint, Alex started and ran two successful venture-backed companies, and served as Chief of Staff and COO to Governor Mitt Romney in Massachusetts.

 

Alex has a bachelor's degree in Business Management from Brigham Young University.

 

Matt Eyring

Matt Eyring is the Executive Vice President and General Manager of Inside Sales, responsible for the company’s digital marketing, inside sales channel, and new business development and strategy. He served previously as the company’s Chief Strategy and Innovation Officer and founded the Vivint Innovation Center, which encompasses all of Vivint’s technology and product operations.

 

Before Vivint, Matt was the Managing Partner of Innosight, a global strategy and innovation consulting firm. He led worldwide strategy and operations, as well as the healthcare and emerging markets practices. Matt was one of the founding partners at the firm with Harvard Business School Professor Clayton Christensen.

 

Matt currently serves on the National Presidential Advisory Board at Utah Valley University, as well as the David Eccles School of Business Advisory Board at the University of Utah where he is a Distinguished Alumni. He is the co-author of several Harvard Business Review articles, was named one of Fast Company’s Most Creative People in Business, and currently holds 35 technology patents. Matt has a bachelor's degree in economics from the University of Utah and an MBA from the Harvard Business School.

Joy Driscoll Durling

As Chief Information and Digital Enablement Officer at Vivint Smart Home, Joy is responsible for all business and operations technologies, systems and analytics, as well as enabling new go-to-market strategies and channels.

 

Prior to joining Vivint in 2017, Joy held various leadership positions during her 12-year tenure at Adobe Systems Inc. As a Vice President, she was a strategic advisor to Adobe’s chief technology officer and led product roadmap planning for Adobe's Cloud Platform and the company. She also served as Chief of Staff to the Chief Information Officer, focusing on enterprise architecture, portfolio management, mergers and acquisitions, as well as running all aspects of the global IT organization of 950 employees during Adobe’s successful transition to a SaaS company.

 

Before Adobe, Joy served in various roles at Macromedia and Andersen Business Consulting. She focused on defining strategy and sales, marketing, and operational technology improvement projects for several Fortune 500 tech companies, including Apple, Microsoft and Sun Microsystems.

 

Durling earned her bachelor's degree in Business Administration from the University of North Carolina – Chapel Hill. She was a Division I All-American, three-time national champion, and an alternate to the 1996 US Olympic Field Hockey Team.

Dale Gerard

Dale R. Gerard serves as the interim chief financial officer. Since 2010, Gerard has led finance, investor relations and treasury at Vivint Smart Home.

 

Dale has had more than 25 years of experience in financial management, investor relations and treasury. Before Vivint, Gerard worked as the assistant treasurer and director of finance at American Commercial Lines where he was responsible for capital markets and treasury operations. He was also the senior treasury and financial analyst at Wabash National Corporation where he supported the company’s risk management, treasury operations and financial planning and analysis. Gerard earned his bachelor’s degree in Accounting and his MBA from Purdue University. He is also a Certified Treasury Professional.

Scott Hardy

Scott Hardy is responsible for the customer-facing operations of the company, including customer care, monitoring, field service and business analytics.

 

Before his promotion to Chief Operating Officer, Hardy served for two years as the Senior Vice President of Inside Sales at Vivint Smart Home, where he led customer acquisition through the company’s digital marketing, inside sales, retail and partner channels. Under Hardy’s leadership, his 300-person team doubled the volume of sales through these channels, while decreasing acquisition costs. Hardy joined Vivint in 2013 as the Vice President of Business Analytics.

 

Before Vivint, Hardy was a principal at the Cicero Group, LP, a consulting and market research firm, where he led the firm’s strategy consulting practice. He also spent several years at McKinsey & Company and Monitor Group, where he focused on sales, marketing and operational improvement projects for several Fortune 500 companies. Scott has led operating divisions of other companies, including Cisco where he was a director of product management and an early member of the company’s TelePresence cloud business unit. He also spent several years in general management and marketing roles for Tandberg and NCH Partsmaster Europe.

 

Hardy has a bachelor’s degree in Economics from Brigham Young University and an MBA from Harvard Business School.

JT Hwang

As Chief Engineering Officer at Vivint Smart Home, JT oversees all engineering development and processes, including product hardware and software development, embedded software, storage, wireless technology and mobile apps.

 

JT is responsible for the company’s backend cloud infrastructure that supports more than a million smart home customers and handles millions of events a day. He is also the General Manager of the wwireless internet division at Vivint, focused on advanced broadband technologies to deliver high-speed internet access.

 

In his prior role as Chief Information Officer at Vivint, JT created a fully integrated and automated IT infrastructure that combined the company’s ERP and CRM systems, as well as a dozen other applications. He executed a successful SAP HANA implementation in eight months. He also implemented a real-time scheduling system to enable same-day installs for new customers.

 

Before joining Vivint in 2008, JT worked at Hewlett-Packard and was the Chief Architect at Netezza, which was later acquired by IBM for $1.7 billion. He received a bachelor’s degree and a master’s degree in Computer Science and Electrical Engineering from MIT.

Shawn Lindquist

Shawn Lindquist is responsible for all legal aspects of the company’s operations.

 

Prior to joining Vivint Smart Home, Shawn served the Chief Legal Officer of Vivint Solar and guided the company through its IPO in 2014.

 

Shawn previously served as the Chief Legal Officer, Executive Vice President and Secretary of Fusion-io, Inc. through a significant growth stage, including its IPO and several acquisitions in the U.S. and Europe. Shawn also served as Chief Legal Officer, Senior Vice President and Secretary of Omniture, Inc., an online marketing and web analytics company, helping guide the company through its IPO and several strategic transactions, including several acquisitions in the U.S., Europe and Israel, as well as Omniture’s merger with Adobe Systems Incorporated.

 

Before Omniture, Shawn was a corporate and securities attorney at Wilson Sonsini Goodrich & Rosati, P.C., the leading legal advisor to technology, life sciences, and other growth enterprises worldwide. He also has served as in-house corporate and mergers and acquisitions counsel for Novell, Inc., and as Vice President and General Counsel of a privately held, venture-backed company. He has also served as an adjunct professor of law at the J. Reuben Clark Law School at Brigham Young University.

Todd Santiago

As Executive Vice President and General Manager of Retail, Todd manages the company’s retail relationships, home builder and custom installation initiatives, and lead generation platform. Todd previously served as the company’s Chief Revenue Officer, where he led the company’s direct-to-home division, insides sales team, partnerships and the development of new distribution channels.

 

Before joining Vivint in 2013, Todd was President and Chief Executive Officer of 2GIG Technologies. 2GIG was a pioneer in the smart home industry, creating the first home automation platform for the mass market. While at 2GIG, Todd developed a network of more than 2,000 dealers throughout North America. Since the launch of its home automation platform in 2009, 2GIG has sold millions of Go!Control systems. Todd’s leadership was instrumental in the company’s acquisition by Blackstone in 2012 and then Nortek in 2013.

 

Todd received a bachelor's degree in English from Brigham Young University and an MBA from Harvard Business School.

Jeremy Warren

As Chief Technology Officer at Vivint Smart Home, Jeremy drives growth and business opportunities and oversees the creation of new products and services. He works closely with the entire innovation team to create the structures and processes necessary to analyze new business ideas and allocate resources for their development.

 

Before joining Vivint, Jeremy was the Chief Technology Officer at 2GIG Technologies, a pioneer in innovative security and smart home technology. There he led the engineering for the first home automation platform for the mass market.

 

Prior to 2GIG, Jeremy was the Chief Technology Officer of the U.S. Department of Justice, where his responsibilities included formulating the Department's technology strategy, providing technology expertise in program oversight, performing research, and coordinating all aspects of the Department's technical architecture. Jeremy was also the Chief Architect of Lavastorm Technologies, where he focused on rules-based processing systems, data mining, and statistical analysis.

 

Jeremy studied Computer Science Engineering at the Massachusetts Institute of Technology.

How we give back.

How we give back.

We believe in the strength of local communities. And we specialize in monitored home security and home automation because it makes neighborhoods safer and smarter.

We also believe in paying it forward. Through Vivint Gives Back, we improve the lives of children with unique needs, particularly those with intellectual disabilities. The impact? We’ve donated more than 200,000 volunteer hours and over $18 million to this worthy cause.

What people are saying.

Fast Company

“Opening the door to the connected home of the future.”

2019 Excellence in Customer Service Award
Forbes Logo

“A one-stop-shop to building a smart home.”

Forbes Employee Diversity Award in 2019
Reader's Digest logo

“The most comprehensive smart home security system.”

Fast Company 2017 Innovated Companies Logo

Why we innovate.

Why we innovate.

Vivint is more than a name. It’s a mindset. We firmly believe that every individual deserves to live intelligently. Everyone deserves a safer, smarter home and we’re providing that one household at a time.

How you can contact us.

Call 855.832.1550 to speak with a Smart Home Pro or send an email to: [email protected].