Alarm Monitoring Service
Real people,
real protection
We never outsource your safety. Our award-winning, in-house 24/7 Professional Monitoring team is ready when every second counts—starting at only $24.99 per month.
Most “Monitoring Center of the Year” awards since 2012
You could save up to 20% on your
homeowners or renters insurance.
Why you can
count on Vivint's 24/7 professional monitoring
-
![Five Diamond Monitoring Center badge]()
Five Diamond Monitoring Center
The Monitoring Association (TMA) recognizes only the nation’s top monitoring centers for superior performance.
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![UL Certified badge]()
UL Certified
Our monitoring center meets standards set by Underwriters Laboratories (UL), ensuring your home is protected.
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![Monitoring Center of Excellence badge]()
Monitoring Center of Excellence
TMA consistently recognizes Vivint monitoring for excellence in security, service, and innovation.
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![ASAP-to-PSAP badge]()
ASAP-to-PSAP
Our monitoring specialists follow ASAP protocols for faster, more accurate emergency response.
why our customers trust it
Real Vivint customer stories
See how Vivint smart security helps our customers protect what matters most— and feel safer, more confident, and more in control every day.
Vivint Monitoring
Trusted by customers
Self-monitoring leaves
you on your own. We don't.
Vivint leads the industry with our award-winning monitoring team, ensuring
you’re never
alone in an emergency. Unlike self-monitoring, trained specialists
are ready to act the
moment an alarm is triggered—helping get you
the local response you need, faster.
| Feature | Self-monitor | HomeProtect | HomeProtect Pro |
|---|---|---|---|
| 24/7 protection | No | Yes | Yes |
| Up to 20% off homeowners insurance premiums | No | Yes | Yes |
| Local emergency dispatch | No | Yes | Yes |
| Real human verification of alarms | No | Yes | Yes |
| Cell phone not required—assistance for all ages | No | Yes | Yes |
| You're not alone—a trained expert acts for you | No | Yes | Yes |
| 2 minute faster dispatch with professional protocol | No | Yes | Yes |
| Cellular connection and battery backup | No | Yes | Yes |
| Burglary alarms | No | No | Yes |
| Fire & smoke alarms (3) | No | No | Yes |
| Carbon monoxide alarms (3) | No | No | Yes |
| Duress alarm | No | No | Yes |
1 Cost with long-term contract.
2 Includes $5.00 camera coverage. Contract required.
3 Coverage requires additional equipment purchase.
Customer reviews
Real customer reviews tell the true Vivint story.
Michael Moye Deleon
Oct 25, 2026
I really enjoy service with Vivint
I really enjoy service with Vivint
BENJAMIN BATTLES
Oct 25, 2026
The contractor was very helpful answering all my questions giving a lightest poi available
Top.notch5stars
Willie Hooks Jr
Oct 25, 2026
Speed and timing
Speed and timing, plus a very knowledgeable technician.
Nickolaus
Oct 25, 2026
Vivint Service is Worth Your Time
What made my experience "great" was a few things. The installer "Joe" was very knowledgeable about the product. The installation was done neatly and in a very organized manner. The installer had respect for our home and space. The installer explained after he finished how we would be using the doorbell and the themostat. He had a very pleasant attitude and showed he cared about his job and what how he. made the customer feel the company wanted us to be well serviced. I will recommend this company to others due to all of this.
CATHYANN WINBUSH
Oct 24, 2026
Installation was performed…
Installation was performed professionally. Associate knew what he was doing and was able to answer questions that I had.
Kendra Swift
Oct 24, 2026
Our service pro was AMAZING!
10/10 experience and our service pro was super professional, friendly and knowledgeable.
Janice King
Oct 24, 2026
The man that installed equipment did…
The man that installed equipment did not explain very well how to access info from phone,
Scott Kennington
Oct 24, 2026
install went smooth
vivint tech came right on time and had the doorbell and cameras working in about an hour
Henry Burton
Oct 23, 2026
Anthony Gardner who was the Vivint…
Anthony Gardner who was the Vivint technician who installed my alarm. He is an amazing young man who is thorough, patient, well verse with your processes. He deserves an accommodation and a possible raise. Kudos to this young man who takes his job serious. Henry & Dr. Sarah Burton
Barbara Bryant
Oct 23, 2026
Review of Vivint Technician Installation
The technician was professional, courteous, he made sure I completely understand the process, and everything went very smoothly.
Jeremy Johnson
Oct 23, 2026
Not a care in the world feel safe n…
Not a car3 in the world feel safe n proceted
Richard Tavai
Oct 23, 2026
Luis
Luis, made the contract easy to understand and explained the use of the equipment thoroughly.
KIRT DIGGS
Oct 23, 2026
The installer NOE explained everything…
The installer NOE explained everything in detail from product to installation!
Kysha Lewis
Oct 23, 2026
My technician had impeccable customer…
My technician had impeccable customer service and even followed up with us to make sure the system was working as expected and to see if we had any additional questions or concerns.
Joseph Vann
Oct 23, 2026
The installer was great( Tom).He was…
The installer was great( Tom).He was very professional.
Naporsha Dabney
Oct 23, 2026
My first home
Chris was top tier, very knowledgeable, professional, & efficient. This is my first home & I feel well protected!
Kelsey Goodson
Oct 23, 2026
Good work but not 100% complete
All was completed however the wiring was not covered. The technician stated that he would return to cover and conceal all wires but has not.
Tasha Gee
Oct 23, 2026
I like it a lot but it does freeze up…
I like it a lot but it does freeze up from time to time
Edward Scala
Oct 23, 2026
Great people to deal with met all our…
Great people to deal with met all our needs
Barbara Avent
Oct 22, 2026
My experience was great the tech I had…
My experience was great the tech I had Kay Penilton did an amazing job and her expertise and explanation of how the system works was top tier Im excited to use Vivint!
Arza Gardner
Oct 22, 2026
New Customer
Professional and thorough description of the services provided. Patiently responding to all our questions and made sure the system was installed correctly.
Kirk Foster
Oct 22, 2026
I very happy with the move so far three…
I very happy with the move so far three weeks in
customer Gabriel O
Oct 21, 2026
The Tech person was very respectful
The Tech person was very respectful, friendly and installed everything in a timely manner, we are very satisfied with the service we received.
Charles Hall
Oct 21, 2026
It would be nice that Vivint would…
It would be nice that Vivint would replace signs about every 10 years at no cost.
Alhassan
Oct 21, 2026
THE TECHNICIAN IS VERY KNOWLEDGEABLE…
THE TECHNICIAN IS VERY KNOWLEDGEABLE AND VERY PROFESSIONAL
CARMELA ALLEN
Oct 21, 2026
Austin
Austin was the best. Yes I will definitely recommend Vivint to a friend and family. He was friendly and patient with me. He did an installation.
GLADYS CHAPA
Oct 21, 2026
I feel more secure and confident at…
I feel more secure and confident at home and outside of home since the ring camera was installed. The person who did the job demonstrated his professionalism, respect and empathy. Thank you
Ting Lee
Oct 21, 2026
Overall wonderful experience
Attentive sales rep, great installation technician.
Spiker Helms
Oct 21, 2026
The service and the attention to…
The service and the attention to answering my questions about the system.
James Jepsen
Oct 21, 2026
The install left a couple holes in the…
The install left a couple holes in the wall with ugly cords that I now have to deal with. This was not what I was told so it is going to be a repair issue now. Other than that the products are great, the coverage is great the hub works well, and the app does too. Much better than blink or ring.
Marisol
Oct 21, 2026
Jason
Jason, the tech was wonderful! Very informative and was patient answering any and all questions I had. Would highly recommend him! The equipment itself is great! No issues whatsoever, completely satisfied!
ROBBIN HARRIS
Oct 21, 2026
The representative who installed my…
The representative who installed my thermostat was very nice and professional. What I didnt appreciate after he left to see on my flooring. After drilling into wall to install thermostat all the stuff from wall was on my floor and in front of my house on the yard he lft a empty box. I had to sweep and clean my floor and go out and pick up the box in the yard. Overall everything went well
Nate Boone
Oct 21, 2026
Excellent technicians who knew exactly…
Excellent technicians who knew exactly what to do even with strange configurations the house gave them. Product is amazing and very easy to use.
JESUS DAVILA
Oct 21, 2026
They respond promptly and guide me thru…
They respond promptly and guide me thru all the process to turn my heater on.
customer
Oct 21, 2026
Great customer service .Installer did an awesome job
Sales and service did an excellent job
Marki B
Oct 21, 2026
The Installer was exceptional!
The Installer was exceptional. He was very knowledgeable about everything. Very helpful, and was prepared to answer all my questions. I also have a good, really good price for 6 months.
Len
Oct 21, 2026
Happy customer
Scheduled me right away! Technician was prompt communicating everything and gave really good recommendations!
Niki Dorn
Oct 21, 2026
The technician was very helpful and…
The technician was very helpful and efficient.
Rated 4 out of 5 based on
68,098 reviews on
68,098 reviews on
Frequently asked
alarm monitoring service questions
What is Vivint 24/7 Professional Monitoring?
Unlike self-monitored systems that rely solely on phone alerts, Vivint 24/7 Professional Monitoring provides real, human support at any hour—day or night, weekday or weekend. This team is professionally trained to help you in emergencies, whether it's a break-in, fire, carbon monoxide, or something else.
Here’s what happens when an alarm goes off in your home:
- As soon as an alarm is triggered, our trained monitoring specialists are instantly notified.
- Our monitoring team will reach out through your Smart Hub or by phone to confirm whether you need help.
- If there’s an emergency—or they can’t reach you—they’ll dispatch the appropriate emergency services right away.
You can also reach our team anytime through your Smart Hub if you need help or have an emergency.
Can I monitor my system myself?
All Vivint systems include 24/7 Professional Monitoring as part of the monthly service fee. Our monitoring specialists are always on hand to respond if an alarm goes off or you need emergency help—essential protection when you’re asleep, at work, or away from home.
Learn more about why you want a monitored system.
What are the different types of alarms?
Vivint systems can detect a variety of emergencies, including break-ins, smoke and carbon monoxide, and environmental hazards like flooding. Each alarm automatically alerts our monitoring specialists, who respond quickly to help keep your home and family safe.
Learn more about the different types of home security alarms.
Does Vivint have access to my cameras?
No. Vivint does not have access to your live camera feeds or stored video unless you specifically share it with our support team for troubleshooting. Your privacy is protected through advanced encryption and secure cloud storage.
Does monitoring help with insurance discounts?
Many home insurance providers offer discounts of up to 20% off for professionally monitored security systems since they reduce the risk of theft, fire, or damage. Check with your insurer to see if your Vivint system qualifies for a premium reduction.
What makes Vivint monitoring different from other security monitoring companies?
Vivint U.S.-based monitoring specialists work entirely in-house, providing fast, reliable responses backed by redundant systems to ensure no downtime. Our team is trained to handle any situation with speed and care—day or night.
See why Vivint customers trust Vivint 24/7 Professional Monitoring.
What happens if I need help but there’s no emergency?
If you need assistance but it’s not an emergency—like a false alarm or a system question—you can reach our support and monitoring specialists anytime through your Smart Hub or the Vivint app. They’ll help you resolve the issue quickly and safely.
What happens if my Wi-Fi goes down or there is a power outage?
Vivint systems are designed with built-in cellular backup and battery power, so your monitoring service stays active even if your Wi-Fi or power goes out.
Learn more about how Vivint systems stay connected.
How much does alarm monitoring cost?
The cost of 24/7 Professional Monitoring starts at $24.99, but varies depending on your chosen system and service plan. Every plan includes around-the-clock protection from Vivint trained monitoring specialists.
How are false alarms handled?
If an alarm is accidentally triggered, the Vivint monitoring team will contact you to verify the situation before dispatching emergency services. You can quickly cancel a false alarm through your Smart Hub or app, avoiding unnecessary responses while ensuring real alerts always get priority attention.
Is monitoring included in every plan?
Yes. Every Vivint system includes 24/7 Professional Monitoring, so you're always protected—no matter what package or products you choose. HomeProtect Pro monitoring starts at $44.99/month, with $5/month for each camera in your system. It gives you access to trained specialists who can verify alarms and contact emergency responders for you so that your home stays secure and you have backup around the clock.
Learn more about why monitored security is worth it.
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