Alarm Monitoring Service
Real people,
real protection
We never outsource your safety. Our award-winning, in-house 24/7 Professional Monitoring team is ready when every second counts—starting at only $24.99 per month.
Most “Monitoring Center of the Year” awards since 2012
You could save up to 20% on your
homeowners or renters insurance.
Why you can
count on Vivint
-
![Five Diamond Monitoring Center badge]()
Five Diamond Monitoring Center
The Monitoring Association (TMA) recognizes only the nation’s top monitoring centers for superior performance.
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![UL Certified badge]()
UL Certified
Our monitoring center meets standards set by Underwriters Laboratories (UL), ensuring your home is protected.
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![Monitoring Center of Excellence badge]()
Monitoring Center of Excellence
TMA consistently recognizes Vivint monitoring for excellence in security, service, and innovation.
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![ASAP-to-PSAP badge]()
ASAP-to-PSAP
Our monitoring specialists follow ASAP protocols for faster, more accurate emergency response.
why our customers trust it
Real Vivint customer stories
See how Vivint smart security helps our customers protect what matters most— and feel safer, more confident, and more in control every day.
Vivint Monitoring
Trusted by customers
Self-monitoring leaves
you on your own. We don't.
Vivint leads the industry with our award-winning monitoring team, ensuring
you’re never
alone in an emergency. Unlike self-monitoring, trained specialists
are ready to act the
moment an alarm is triggered—helping get you
the local response you need, faster.
| Feature | Self-monitor | HomeProtect | HomeProtect Pro |
|---|---|---|---|
| 24/7 protection | No | Yes | Yes |
| Up to 20% off homeowners insurance premiums | No | Yes | Yes |
| Local emergency dispatch | No | Yes | Yes |
| Real human verification of alarms | No | Yes | Yes |
| Cell phone not required—assistance for all ages | No | Yes | Yes |
| You're not alone—a trained expert acts for you | No | Yes | Yes |
| 2 minute faster dispatch with professional protocol | No | Yes | Yes |
| Cellular connection and battery backup | No | Yes | Yes |
| Burglary alarms | No | No | Yes |
| Fire & smoke alarms (3) | No | No | Yes |
| Carbon monoxide alarms (3) | No | No | Yes |
| Duress alarm | No | No | Yes |
1 Cost with long-term contract.
2 Includes $5.00 camera coverage. Contract required.
3 Coverage requires additional equipment purchase.
Customer reviews
Real customer reviews tell the true Vivint story.
Angela Wright
Sep 11, 2026
Loving the system
My tech was friendly and experience. He explained everything in detail and easy,
Sandra
Sep 11, 2026
Vivint is The Way to Go!
Everything from discussing the plan for me, scheduling, installation, and explanation of equipment went very smoothly! Very nice, patient, and kind people to work with at this company!
Laura
Sep 11, 2026
Staff and service were great
Staff and service were great! Enjoying the product also and feel safer for sure!
Rick Czaja
Sep 11, 2026
Agent was very helpful in confirming my…
Agent was very helpful in confirming my needs.
Angel Mporampora
Sep 11, 2026
The tech was very patient and…
The tech was very patient and professional
GRACIE SIMON
Sep 11, 2026
The salesman
The salesman, Colin, was informative, lively, knowledgeable and professional.
Drue Sanders
Sep 10, 2026
Brandon made the install easy and was…
Brandon made the install easy and was helpful in making sure we had what we needed to insure our home was covered
S. Brooks
Sep 10, 2026
Great customer service (phone and…
Great customer service (phone and installer). Clear explanation of the process. Well done.
Andrea Thorpe
Sep 10, 2026
Good communication and timely install
Good communication and timely install. Happy with system so far. I am still waiting on the signs. I want people to know we have the system as a deterrent.
MARY SMITH
Sep 10, 2026
Very knowledgeable young man…
Very knowledgeable young man representing the product.
Edward Coben
Sep 10, 2026
Good installer = good experience
My installer, August, explained clearly & succinctly each product he planned to install & to be sure it was what I wanted. He was also technically very knowledgeable & wasted neither time nor words in completing his work. Along with these attributes, he was also pleasant in his manner & careful to not damage any nearby furnishings. Edward Coben
Nana Williams
Sep 10, 2026
EXCELLENT TECH LADY CAME AND DID A…
EXCELLENT TECH LADY CAME AND DID A WONDERFUL JOB
Beth Petterson
Sep 10, 2026
Great system…
Great system…. Very high tech and high value and easy to use. Great installer!!!
Elizabeth Vargas
Sep 10, 2026
The technician was very professional…
The technician was very professional and explained everything clear. The sales representative was very polite and explained all the options we had.
Shirley Williams
Sep 10, 2026
The Salesman
The Salesman, although a temp agent was Excellent and very patience.
Ken Wallace
Sep 10, 2026
The installation technician was professional and easy to work with.…
The installation technician was professional and easy to work with. However, Vivint the Company I'm disappointed in for withdrawing $107.00 from my checking account on September 04, 2026 without my consent or agreement. I'm waiting for my refund back into my checking account.
Terri Hinkel
Sep 10, 2026
The process was very easy to instal and…
The process was very easy to instal and learn the system. Everyone was very helpful
Todd Nelson
Sep 10, 2026
Technician was prompt and informative
Technician was prompt and informative
Benjamin Coughlin
Sep 10, 2026
Everyone was polite and professional
Everyone was polite and professional. The installation tech was very knowledgeable, helpful and respectful when installing the system. One of the best experiences we have had with working being done on any of our homes.
Gina
Sep 10, 2026
Improved Everything
I had canceled our earlier contract because of rising costs and poor customer service. The young men that came to our home under the new Vivint management were respectful, informative, attentive, and professional. Hopefully, they are indicative of positive changes at Vivint, because we do appreciate the home security service offered by the company.
Gregory Barnes
Sep 10, 2026
I like the product.I like the 1 day…
I like the product.I like the 1 day service installing.The system works good.Vivint staff friendly and high energy.I was slight misled by 2 bills.
Joe Williams
Sep 10, 2026
Great customer Service
Great customer Service, new what he was doing, and patient.
Andrea Randle
Sep 10, 2026
AJ did a wonderful job
AJ did a wonderful job. He was timely and professional.
Islah Falah
Sep 10, 2026
Good custom service representatives.
The representatives are knowledgeable of products being sold and worked with me on what services best fit my personal needs.
Lelia Mcmillan
Sep 10, 2026
The technician was awesome and very…
The technician was awesome and very knowledgeable!!
Alve Jackson
Sep 10, 2026
The service representative Chris who…
The service representative Chris who installed my equipment was awesome. He was very thorough explaining everything and show us how to operate from app.
paceantoinette
Sep 10, 2026
Professional great work and super good…
Professional great work and super good attitude
Steven Lipe
Sep 10, 2026
Chadwick was absolutely amazing…
Chadwick was absolutely amazing professional and more than helpful also able to get us out of a bad contract
Charles
Sep 10, 2026
We’ve had Vivint before
We’ve had Vivint before. Since then we have had ADT. Hands down Vivent customer service, support, install technicians, and equipment is WAY BETTER than ADT. Thank you Vivint.
ERIC CASTILLO
Sep 9, 2026
No complaints everything went smooth.
No complaints everything went smooth.
Leticia Molina
Sep 9, 2026
Their technicians are professional and know what they are doing.
The tech that came to install was professional and explained everything.
Melissa Knudsen
Sep 9, 2026
Very knowledgeable installer
Very knowledgeable installer - Xavier Urena. He suggested products but did not try to oversell. He listened to my concerns and needs. Very happy with the service.
Shirley Russell
Sep 9, 2026
Jackson and Frank are receiving my…
Jackson and Frank are receiving my highest praise for their presentation and installation. I’m still learning about using it, but they both are outstanding with the work they do and A++ personality and professionalism
Judy Ruiz
Sep 9, 2026
The security system working without any…
The security system working without any problems easy to manage
MARY
Sep 9, 2026
Jesse Martinez is such a VIVINT…
Jesse Martinez is such a VIVINT professional. He answered all the questions I had and went above and beyond my expectation.
Roxanne Davenport
Sep 9, 2026
nice and able to explain the equipment
All were nice and able to handle the indoor animals
Teresita Bowman
Sep 9, 2026
The representative explained the…
The representative explained the details except for the breakdown of the payment for each equipment. We were just told that it is to be paid (equipment) within 60 months and the monitoring fee is separate. As for the techs that installed the equipment, they were good except that they left dirt on the floor and I have to clean it. They also were not wearing shoe covers and were walking on my cream colored rug with their shoes.
Rated 4 out of 5 based on
66,879 reviews on
66,879 reviews on
Frequently asked
alarm monitoring service questions
What is Vivint 24/7 Professional Monitoring?
Unlike self-monitored systems that rely solely on phone alerts, Vivint 24/7 Professional Monitoring provides real, human support at any hour—day or night, weekday or weekend. This team is professionally trained to help you in emergencies, whether it's a break-in, fire, carbon monoxide, or something else.
Here’s what happens when an alarm goes off in your home:
- As soon as an alarm is triggered, our trained monitoring specialists are instantly notified.
- Our monitoring team will reach out through your Smart Hub or by phone to confirm whether you need help.
- If there’s an emergency—or they can’t reach you—they’ll dispatch the appropriate emergency services right away.
You can also reach our team anytime through your Smart Hub if you need help or have an emergency.
Can I monitor my system myself?
All Vivint systems include 24/7 Professional Monitoring as part of the monthly service fee. Our monitoring specialists are always on hand to respond if an alarm goes off or you need emergency help—essential protection when you’re asleep, at work, or away from home.
Learn more about why you want a monitored system.
What are the different types of alarms?
Vivint systems can detect a variety of emergencies, including break-ins, smoke and carbon monoxide, and environmental hazards like flooding. Each alarm automatically alerts our monitoring specialists, who respond quickly to help keep your home and family safe.
Learn more about the different types of home security alarms.
Does Vivint have access to my cameras?
No. Vivint does not have access to your live camera feeds or stored video unless you specifically share it with our support team for troubleshooting. Your privacy is protected through advanced encryption and secure cloud storage.
Does monitoring help with insurance discounts?
Many home insurance providers offer discounts of up to 20% off for professionally monitored security systems since they reduce the risk of theft, fire, or damage. Check with your insurer to see if your Vivint system qualifies for a premium reduction.
What makes Vivint monitoring different from other security monitoring companies?
Vivint U.S.-based monitoring specialists work entirely in-house, providing fast, reliable responses backed by redundant systems to ensure no downtime. Our team is trained to handle any situation with speed and care—day or night.
See why Vivint customers trust Vivint 24/7 Professional Monitoring.
What happens if I need help but there’s no emergency?
If you need assistance but it’s not an emergency—like a false alarm or a system question—you can reach our support and monitoring specialists anytime through your Smart Hub or the Vivint app. They’ll help you resolve the issue quickly and safely.
What happens if my Wi-Fi goes down or there is a power outage?
Vivint systems are designed with built-in cellular backup and battery power, so your monitoring service stays active even if your Wi-Fi or power goes out.
Learn more about how Vivint systems stay connected.
How much does alarm monitoring cost?
The cost of 24/7 Professional Monitoring starts at $24.99, but varies depending on your chosen system and service plan. Every plan includes around-the-clock protection from Vivint trained monitoring specialists.
How are false alarms handled?
If an alarm is accidentally triggered, the Vivint monitoring team will contact you to verify the situation before dispatching emergency services. You can quickly cancel a false alarm through your Smart Hub or app, avoiding unnecessary responses while ensuring real alerts always get priority attention.
Is monitoring included in every plan?
Yes. Every Vivint system includes 24/7 Professional Monitoring, so you're always protected—no matter what package or products you choose. HomeProtect Pro monitoring starts at $44.99/month, with $5/month for each camera in your system. It gives you access to trained specialists who can verify alarms and contact emergency responders for you so that your home stays secure and you have backup around the clock.
Learn more about why monitored security is worth it.
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