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Age Requirements
You must be at least 18 years old to have a Vivint account and use Vivint services. If you are a parent or guardian and choose to allow your child to use Vivint devices and services, these Terms apply to you, and you are responsible for your child’s activity on Vivint devices and services.
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Vivint Accounts
You may need to set up a Vivint account to use Vivint devices and services. You are responsible for anything done on or with your Vivint account. You should keep your account password secure, and you must change it if we require you to.
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Authorized Users
If you are an administrator of a Vivint system, you can authorize others to use your system by adding them as users or giving them access credentials. Anyone you authorize should be responsible, informed, and capable of using your Vivint devices and services appropriately. You are responsible for their actions, including purchases of additional Vivint devices and services. Sharing passwords and PINs may compromise your Vivint account and system. You are responsible to keep those secret and ensure that additional users have their own username, PIN, and password.
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Suspending or Terminating your Access to Vivint Services
Among other remedies, Vivint may suspend or terminate your access to any or all Vivint services or terminate your Vivint account at any time and for any reason, including if any of these things happen:
- Your internet service is interrupted or unavailable
- You do not pay your bill or other amounts due to Vivint
- You breach these Terms
- We are required to do so to comply with a legal or regulatory requirement or a court order
- We identify potential security or safety concerns associated with your account or activity
- You prevent us from providing you the Vivint services effectively
- You become a debtor in a bankruptcy proceeding
- We are unable to provide you Vivint services because of things outside of our control, such as war, terrorism, civil unrest, network disruptions, critical infrastructure damage, labor disruptions, natural disasters, and epidemics or pandemics
When your account is terminated:
- Your license to use Vivint services terminates
- We may delete the information associated with you and your Vivint account, devices, and services
You do not have ownership rights in your Vivint account.
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Moving
If you move from the service address but leave your Vivint system, you are responsible for notifying us immediately so we can stop providing Vivint services to that system. If another person lives at the service address, such as an elderly parent, and they move, you must also notify us. You must not use a Vivint system at the service address after others move there.
If you subscribe to our alarm monitoring services, you are not permitted to move your Vivint System and use those services at a new location without first notifying us and obtaining our written approval, which we may give or withhold in its sole discretion. If you do not, we may not be able to provide effective alarm monitoring services to you. We reserve the right to deny providing you Vivint services at a new address.
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Geographical Use of Vivint Devices and Services
Vivint devices and services are designed and tested for use in the United States (U.S.) only. If you choose to use them outside the U.S., you do so at your own risk, and you are solely responsible for complying with the laws of the country you are in. Some features of your Vivint devices and services may not work or be legal to use in other countries. To the fullest extent permitted by applicable law, Vivint accepts no responsibility or liability for any damage or loss caused by your access or use of Vivint devices and services outside of the U.S.
By using Vivint devices and services, you acknowledge and agree that you are not located in a country that is subject to a U.S. government embargo or that has been designated by the U.S. government as a “terrorist supporting” country and you are not listed on any U.S. government list of prohibited or restricted parties.
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Acceptable Use Policy
To maintain a lawful and respectful environment, you must follow these rules of conduct when using the Vivint devices and services:
- Comply with applicable laws
- Respect the rights of others, including privacy
- Do not abuse or harm others or yourself
- Do not abuse or make false claims to emergency responders
- Do not resell Vivint services
- Do not use Vivint devices or services for commercial use unless we authorize it first
- Do not hide or misrepresent who you are to violate these Terms
- Do not produce services that encourage others to violate these Terms
- Do not abuse, harm, interfere with, or disrupt Vivint services or internal systems by:
- Introducing malware
- Spamming, hacking, or bypassing our systems or protective measures
- Reverse engineering our services or underlying technology to extract trade secrets or other proprietary information, except as allowed by law
- Using applications or integrations other than those provided or officially supported by us to access Vivint services or accounts
- Using software or tools or taking action that imposes an unreasonable or disproportionately large load on our systems or infrastructure
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Service Interruptions
Your Vivint devices and services may be temporarily suspended, without notice, for security reasons, systems failure, maintenance and repair, or other circumstances. To the fullest extent permitted by applicable law, you will not be entitled to any refund for these temporary suspensions.
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Device & Service Requirements
Vivint devices and services require a Vivint account and a stable Wi-Fi network with reliable internet connection and sufficient bandwidth to operate correctly. To access and control your Vivint devices and services you must have a mobile device with the Vivint app, Wi-Fi and Bluetooth capabilities, and a functional camera with the ability to scan QR codes. It is your responsibility to ensure that these are properly configured and compatible with your Vivint devices. We may enable Bluetooth and geolocation tracking on your mobile device, adhering to your device’s settings, without prior notice, to ensure the correct functioning of Vivint devices and services or to activate specific features. If there is an interruption in your Wi-Fi network or internet connection, your Vivint devices and services, including notifications and alerts, may be unreliable or unavailable.
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Limits of Vivint Devices and Services
Some things that are out of our control can limit the function of your Vivint system. For instance, you choose the specific Vivint devices and services you purchase. Additional Vivint devices and services, which come at additional cost, may add functionality and detection capability to your Vivint system. Also, the proper function of your Vivint devices and services relies on third-party networks, systems, devices, and services that Vivint does not control, like your Wi-Fi network, enabled wireless devices (such as a phone or tablet), broadband internet service, cellular services, and utility services. Those may be interrupted, delayed, refused, or otherwise limited and that may affect your system’s functionality. We also cannot control the efforts or timing of emergency responders. Nor can we control how you and others will act during a safety or security event on your property. And while we strive for Vivint devices and services to be error-free, completely reliable, and constantly available, we cannot guarantee that they will be.
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Device Maintenance
You are responsible for educating yourself on how to use and maintain your Vivint devices. They may not work if you use, maintain, or set them up incorrectly. Once your Vivint system is installed, you are also responsible for ensuring that it (and all its related components) functions and communicates correctly and that it is properly maintained. You are responsible for replacing the batteries in your Vivint devices when necessary. Vivint devices may not function properly if their batteries need replacement; please check them regularly.
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Technical Support
If you need our technical assistance, you can request it in the Vivint app, via chat at Vivint.com, via email at [email protected], or by phone at (800) 216-5232. We may charge for remote or on-site troubleshooting and repair services not covered by our Limited Warranty.
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Smoke and Carbon Monoxide Detectors
Vivint’s smoke and carbon monoxide detectors comply with the national fire alarm and signaling code of the National Fire Protection Association's, NFPA 72. We install them based on that code’s standards. But you are responsible for their ongoing inspection, testing, and maintenance. You are also responsible for any changes you make to them.
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Your responsibilities with your Vivint system’s cameras and microphones
There may be laws that apply to your use of Vivint cameras and microphones, as well as the audio, video, still images, and image recognition data from them. You are responsible to comply with all laws and regulations governing the placement, presence, operation, and use of microphones and cameras and the content they create. Where required by law, you must (i) before recording, conspicuously notify people around your microphones or in the field of view of your cameras that their activities and sounds may be recorded, (ii) provide any other legally required disclosures, and (iii) obtain any consents required by applicable law, like state or federal wiretap laws. You will indemnify and defend (at your own cost and expense) Vivint from and against all damages, liabilities, costs, and expenses of any kind arising out or relating to any such activities, recordings, images, and data.
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Third-Party Devices & Services
Vivint devices and services may allow you to access, use, link to, or interact directly with third-party websites, apps, content, devices, and other services, like demand response services and energy generation tracking services. When you use third-party services, their own legal terms and privacy policies will govern your use of those services in addition to these Terms. For example, using Google Maps within the Vivint mobile app binds you to the Google Maps/Google Earth Additional Terms of Service (including the Google Privacy Policy). You must comply with those terms when using those services.
Third-party devices and services that are not designated by Vivint as compatible with the Vivint devices and services may not work properly with your Vivint devices and services. You will only use third-party services designated by Vivint as compatible with the Vivint devices and services. We are not responsible for the information, content, goods, or services available through the third-party devices and services.
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Sound Detection
Some Vivint devices attempt to detect designated sounds, like the sound of alarms (e.g., a smoke or carbon monoxide alarm) or glass breaking. You acknowledge that those devices cannot detect the presence of hazards (e.g., smoke or carbon monoxide) in your home.
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Energy Savings and Other Benefits
Unless we explicitly promise a “guarantee,” we do not guarantee or promise any specific level of energy savings or another benefit from using Vivint devices and services. Actual energy savings and other benefits may vary depending on factors beyond Vivint’s control or knowledge. You acknowledge that any savings estimates provided by Vivint (including those unique to your home) are not guarantees of actual savings.
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Our Alarm Monitoring Services
We provide alarm monitoring service of your Vivint system. That service is governed by our Alarm Monitoring Terms.
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Self-Installation
We offer professional installation for a fee. But if you install Vivint devices on your own or have someone other than Vivint install them, it is your responsibility to install and use them correctly. Some information is available in our device manuals and instructions. If a device is not properly installed or if its sensors are outside the detection range or hindered or obstructed by walls, furniture, or other things, you may experience false alarms or detection failures. We are not responsible for those. Products you damaged during self-installation are not be covered by our Limited Warranty.
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Company Licenses
A list of our company licenses and registrations related to Vivint services is available on our License page.