Vivint Terms of Service

Last Updated: January 29, 2025

 

We understand that it is tempting to gloss over these terms, but it's crucial to understand the mutual expectations between you and us when utilizing our devices and services. They require you and Vivint to resolve disputes through arbitration on an individual basis rather than jury trials or class actions.

These Vivint Terms of Service are a legal agreement between you and Vivint. They describe the universal terms you and Vivint are bound by for each Vivint device and service you use. This document and any service-specific additional terms for specific Vivint services and devices you use are collectively known as these “Terms.”

In addition to these Terms, we publish Privacy Notices. We encourage you to read them to understand how we use your information and how you can update, manage, export, and delete it.

By accessing or using our services (whether you’re signed into a Vivint account or not), you agree to these Terms. If you do not agree with these Terms, please do not indicate that you agree to them or continue to use Vivint services.

We may change these Terms at any time. We will tell you about major changes that may negatively affect you via the Vivint app, email, bill insert, text message, website posting, mail, or another suitable way. If you keep using or paying for Vivint service after the change takes effect, it means you agree to the new Terms.

In these Terms, when we say “Vivint,” “we,” “us,” and “our,” we mean Vivint LLC or, if you are a resident of Louisiana, Vivint Louisiana LLC. Our contact information is listed below.

3401 Ashton Blvd, Lehi, UT 84043

Phone: (800) 216-5232

Fax: (801) 377-4116

Email: [email protected]

When we say “Vivint devices and services” we mean:

  • All hardware devices and components we sell or that carry the Vivint brand (collectively, “Vivint devices”), like control panels, hubs, display devices, various cameras (outdoor, doorbell, indoor), thermostats, security alarms, door locks, detectors (smoke, CO, heat), sensors (door/window, glass break, water, garage door/tilt), emergency pendants, key fobs, keypads, wireless network devices, smart plugs, light bulbs, outdoor lights, DVR drives, vehicle security devices, doorbell chime extenders, and cables. 
  • All Vivint services (collectively, “Vivint services”) like mobile apps, websites, alarm monitoring, camera services, DVR services, connected home services, subscriptions, installation, troubleshooting, and maintenance and repair services.

When we say “Vivint system” we mean all Vivint devices and services operating together on a single property.