Smart Home Rep wearing a black Vivint shirt

STAY INFORMED, STAY PROTECTED

Identifying Official

Vivint Representatives vs. Scammers

Stay alert for misleading reps using high-pressure tactics or false claims. Always verify their identity before taking any action.

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Verify a Vivint representative

Authorized Vivint representatives will have an authorized uniform, ID badge, and official badge ID number.

Verifying id

Verified.

Verified.
Name:
Rep ID#:
If they don’t have an ID number, they don’t work for Vivint.

Verify another ID

SPOT A SCAMMER

Be aware of deceptive sales practices

Sometimes our customers are misled by representatives from other companies or manufacturers
and unknowingly enter into another contract while they are still under contract with Vivint, Inc.

FALSE CLAIMS

They may ask to sign a new contract

Someone posing as a Vivint rep may tell you we’re no longer in business, that we no longer service your area, or that we were sold to their company.
URGENT REQUESTS

They may seek access to your system

If a rep unexpectedly stops by and requests access to your system, or shows you documents to support they need access, verify their badge.
HIGH-PRESSURE TACTICS

They may try to replace equipment on the spot

Be cautious of reps claiming that your cellular communicator isn’t working or has been recalled and need to be replaced immediately.

KNOW THE SIGNS

Spot false claims made by unauthorized personnel

False:

“Vivint has gone out of business.”

Truth:

We've been in business for 25 years and have over 2 million customers and counting.

False:

“Vivint has outdated products”

Truth:

We continue to innovate and provide award-winning products and services. See our awards here.

False:

“Vivint has left your area”

Truth:

Vivint operates across all of North America, including 98% of U.S. zip codes, and delivers award-winning service.

False:

“We are affiliated with Vivint and are here to upgrade your equipment”

Truth:

We will never send someone from a manufacturer to inspect or upgrade your system, unless it is a Smart Home Pro.

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PROTECT YOURSELF

How to safeguard against scams

Your peace of mind matters. Here are some tips to protect it.

EDUCATION

Know the facts

Stay up to date on Vivint news, product releases, upgrades, service updates, and more, on our website, blog, or social media. With Vivint, you’ll always be in the know.
INVESTIGATION

Double check the details

Besides verifying a rep’s badge ID, there are other ways to do your due diligence. Always check the fine print before signing any contract to avoid being billed by another company.
REPORTING

Report suspicious activity

We’re here to help you 24/7. If you’ve observed any suspicious activity, want to ask about rep in your area, or have any questions or concerns, fill out the form below.