In-home consultation
Smart Home Pros, Inc. is the only dealer authorized to sell Vivint products and services through direct-to-home channels.
Identifying Official
Vivint Representatives
vs. Scammers
Verify a representative
Authorized representatives will have the following: an authorized uniform, ID badge and official ID number
Please call 844.481.8630 to report any unauthorized personnel claiming to be associated with Vivint.
Verifying id
Verified.
Verified.
- Name:
- Rep ID#:
- If they don’t have an ID number, they don’t work for Vivint.
Be aware of deceptive sales practices
Sometimes our customers are misled by representatives from other companies or
manufacturers and unknowingly enter into another contract while they are still under
contract with Vivint, Inc.
-
FALSE CLAIMS
They may ask to sign a new contract
Someone posing as a Vivint rep may tell you we’re no longer in business, that we no longer service your area, or that we were sold to their company.
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URGENT REQUESTS
They may seek access to
your systemIf a rep unexpectedly stops by and requests access to your system, or shows you documents to support they need access, verify their badge.
-
HIGH-PRESSURE TACTICS
They may try to replace
equipment on the spotBe cautious of reps claiming that your cellular communicator isn’t working or has been recalled and need to be replaced immediately.
Unauthorized personnel may
claim false statements
Sometimes our customers are misled by representatives from other companies
or manufacturers and unknowingly enter into another contract while they are still under
contract with Vivint, Inc.
-
Truth: We've been in business for 20 years and have over 2 million customers and counting.
False: “Vivint has gone out of business.”
-
Truth: We continue to innovate and provide award-winning products and services.
False: “Vivint has outdated products”
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Truth: Vivint Smart Home operates across all of North America, including 98% of U.S. zip codes, and delivers award-winning service.
False: “Vivint has left your area”
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Truth: We will never send someone from a manufacturer to inspect or upgrade your system, unless it is a Smart Home Pro.
False: “We are affiliated with Vivint and are here to upgrade your equipment”
How to safeguard against scams
Your peace of mind matters. Here are some tips to protect it.
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EDUCATION
Know the facts
Stay up to date on Vivint news, product releases, upgrades, service updates, and more, on our website, blog, or social media. With Vivint, you’ll always be in the know.
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INVESTIGATION
Double check the details
Besides verifying a rep’s badge ID, there are other ways to do your due diligence. Always check the fine print before signing any contract to avoid being billed by another company.
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REPORTING
Report suspicious activity
We’re here to help you 24/7. If you’ve observed any suspicious activity, want to ask about rep in your area, or have any questions or concerns, fill out the form below.