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Moving your home security system

Congratulations on your move! We understand that moving can be stressful. Our goal is to ensure your moving process with Vivint is easy while ensuring we meet your smart home needs.

Here are next steps to get your moving process started:

moving your system

How to get started

  • Touch Icon
    1.  Select one of our plans below
  • Simple cartoon telephone
    2. Call us at least 2 weeks before you move
  • Simple drawn moving truck
    3.  Start packing

Just moved into a home with a Vivint System?

Congratulations! You're on the fast track to a secure, efficient, automated living space,

saving you both time and money. Here's how to get your Vivint system up and running:

  • STEP 1
    Give us a call.

    Call 800-216-5232 and press "3" for moving your system and "2" to move your system. We'll assess your system status and provide a detailed rundown of current and future products already installed in your new home.

  • STEP 2
    We’ll take care of everything.

    Our moves experts will confirm your system is up to date, functioning smoothly, and fully operational.

  • STEP 3
    Tailor your system to your needs.

    Our specialists can help you personalize and select additional products to build your perfect security system based on your needs.

  • STEP 4
    Set an appointment

    We ask that you give us a call 2 weeks prior to your move so we can provide flexible appointment dates for professional installation when it's convenient for you.

It's as simple as that!

You now have professional monitoring 24/7 in your new home. Welcome to Vivint peace of mind.

 Moving Options:

  • Shelf in a house with pots, a plant, and a Vivint control panel mounted on the wall in the background
    Get a new security system

    Customize a brand new system for your new space using our latest smart home products and technology.

  • a person using Vivint window sensor
    Move your security system

    You move the key components of your system, and we’ll get it set up in your new home.

  • Smart Home Pro standing on a ladder installing a Vivint Outdoor Camera Pro
    Professional removal,
    professional installation

    Let us handle the professional removal of your system and installation in your new home.  

Every circumstance, covered

  • Three people sitting in their military uniforms
    Moves for military customers

    If you are an active service member moving to a new home, please contact us for options on getting your system moved. 

  • Person bringing groceries inside their home with a Vivint yard sign in yard
    Get paid for referring new customers

    If the new residents activate the system in your old home, or install a new one after you leave, you could be eligible for a referral credit.

  • Mom and two young kids walking out of house towards a car
    Temporarily postpone reinstallation

    If you're between residences, we’ll remove your system and you hang onto it until you're resettled. To see if you qualify, be sure to contact us before you lose access to your current home.

Frequently asked questions
about moving your system

Ok, I think I know which moving plan works for me. Now what?

Two weeks prior to your move, give us a call! We will set up your removal and/or installation appointments.

Why do I need to call before I lose access to my current residence?

Depending on which system you currently have, and which move plan you choose, you may need to take some parts of your system with you to your new home.

How long does it take to remove my system?

If you choose to have it professionally removed, it can take anywhere from 1-2 hours once the technician arrives. Please keep this in mind when scheduling your appointment. If you choose to remove it yourself, depending on what you are taking with you, it can take anywhere from 20 minutes to a couple of hours.

What if I am between homes for a period of time?

If you are going to be between homes for a short period of time, we have a Deferment Policy that allows you to flexibly suspend your service until you get resettled. For specifics, please call a Moves Specialist to discuss your particular situation.

How long does it take to install a system in my new home?

Both new installs and re-installations take approximately 3 hours. Please keep this in mind when scheduling your appointment.

Are there any necessary requirements for my new home?

Yes! Please make sure your new home has power at the time of installation. If you’re having cameras installed, please also be sure an internet connection is setup prior to installation.

How can I find out if Vivint offers service at my new home location?

We service all 50 states, but can easily confirm for you by looking up your new address. Chat now to find out. 

Ready to get started?

Two weeks prior to your move, give us a call at 844.481.8630

*Offer Details

Qualifying system purchase requires minimum $599.99 expenditure on equipment after all discounts have been applied, professional installation, and execution of Vivint monitoring services agreement. Click here for monthly service plan prices. DIY system purchases and reactivations of previously-installed systems not eligible for offer. Offer not available in all states or provinces. Equipment purchase may be financed separately subject to an agreement with one of Vivint's third-party financing partners. Monthly $1.48 cellular network maintenance fee applies. Taxes and local permit fees may apply.

Third-Party Financing Options Available

Financing eligibility and terms subject to credit approval by one of Vivint's third-party financing partners. Qualified customers may finance equipment purchase at 0% APR for up to 60 months. Month-to-month service agreement available when equipment is purchased upfront.

Vivint Systems & Services

System supports up to six cameras subject to sufficient WiFi speeds. Without a Vivint services plan, product and system functionality is limited (including loss of remote connectivity). Speak to a Vivint representative at the phone number in this offer for complete equipment, services, and package details, including pricing and financing details. Products and services in Louisiana provided by Vivint Louisiana Commercial Certificate #58280. See Vivint license numbers here.