Real customers,
real Vivint reviews
More than 2.5 million people trust Vivint with their home security, automation,
and energy savings*. Hear what they have to say.
Trusted by experts.
Chosen by millions.
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4.5/5 stars
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4.8/5 stars
on Google -
3.8/5 TrustScore
on Trustpilot
*updated quarterly, aggregated across all markets, data via Podium, ConsumerAffairs, and Trustpilot
Vivint Product Reviews
Sterling Clark
Nov 6, 2026
Love my outdoor camera. Added the spotlight to three of them and happy I did. Love the setup.
Love my outdoor camera. Added the spotlight to three of them and happy I did. Love the setup.
Sarah Walgren
Nov 6, 2026
Quality picture, good view, just an overall great product.
Quality picture, good view, just an overall great product.
JIm Nagel
Nov 5, 2026
Works great. And gives a good picture of the front porch and walkway leading to the house
Works great. And gives a good picture of the front porch and walkway leading to the house
Gaylard Williams
Nov 5, 2026
Working properly now, after i had to self troubleshoot.
Working properly now, after i had to self troubleshoot.
Rich manning
Nov 4, 2026
The technician was professional and very meticulous on what he did to set up the cameras
The technician was professional and very meticulous on what he did to set up the cameras
Freddrick Hunter
Nov 4, 2026
The vivint representive was very professional and knowledgeable on the equipment. A great experience
The vivint representive was very professional and knowledgeable on the equipment. A great experience
Massogbe Britton
Nov 2, 2026
I recently got the Vivint Doorbell Camera Pro, and it’s working well for me so far.
I recently got the Vivint Doorbell Camera Pro, and it’s working well for me so far.
Ki
Nov 2, 2026
Works like a charm. I see everything and I do mean everything! Haha
Works like a charm. I see everything and I do mean everything! Haha
Billy Faulkner
Nov 2, 2026
Thermostat changes temperature by itself
Thermostat changes temperature by itself
Mechell Fisher
Nov 2, 2026
Option to change voices and sounds on doorbell ring with expiration date if you forget to change it back.
Option to change voices and sounds on doorbell ring with expiration date if you forget to change it back.
IZABELA KAMINSKA
Oct 30, 2026
Works perfectly and easy to change the settings.
Works perfectly and easy to change the settings.
Barbara Bryant
Oct 29, 2026
This device is working great, just the way it is designed.
This device is working great, just the way it is designed.
Beverly Clarke
Oct 29, 2026
Pictures are very clear. Gives me peace of mind.
Pictures are very clear. Gives me peace of mind.
Linda
Oct 29, 2026
The doorbell camera is simple to use, and the visual is wide and clear.
The doorbell camera is simple to use, and the visual is wide and clear.
Vivint Service Reviews
Angela Williams
Nov 9, 2026
The service installer was very…
The service installer was very knowledgeable and assisted me with everything I needed help with
LeeA
Nov 9, 2026
I am enjoying the security system that…
I am enjoying the security system that was installed, and the service was excellent. The Technician was great, very helpful, made me understand the system very well. It’s very easy to navigate.
Sandra Flythe-McNeill
Nov 9, 2026
I was really impressed with all the…
I was really impressed with all the features and how easy it is to use the system..
M. HAMMOND
Nov 8, 2026
Marquis was very professional
Marquis was very professional, thorough, and answered all of my questions.
Shuquanna Wilkins
Nov 8, 2026
Vivint we’ll never let u down, they have great services and more they will offer
I enjoy my camera system
Tobias Wooten
Nov 8, 2026
I absolutely love my Vivint service
I absolutely love my Vivint service! Gives me peace of mind when I’m away from home or traveling abroad. Very modern and reliable technology at a great cost. Go VIVINT!!!
Judith
Nov 8, 2026
Installation was great
The installer was very helpful when explaining the features of the product.
Katrina Miller
Nov 7, 2026
The entire process was easy
The entire process was easy. The technician came to my house and installed the system in about two hours. I love how I can access my alarm through an app on my phone, even when I'm miles away.
AACC
Nov 7, 2026
AJ from Vivint provided outstanding…
AJ from Vivint provided outstanding service during our home security system installation! He was professional, punctual, knowledgeable, and extremely courteous throughout the entire process. He took the time to thoroughly explain how to operate the system and made sure we felt comfortable using all its features. What impressed us even more was his respect for our home, including wearing shoe covers without being asked! It’s the little things that make a big difference. Exceptional customer service from start to finish! We truly appreciate AJ’s professionalism and attention to detail. Definitely highly recommend AJ to anyone looking for a smooth and professional installation experience!
Valued Job Seeker
Nov 7, 2026
Doorbell and thermostat installation
The guy came to install doorbell and thermostat was on-time, knowledgeable and respectful.
Judy pruitt
Nov 6, 2026
Amazing experience very courteous on…
Amazing experience very courteous on time wonderful!
Theresa DIGIACOMO
Nov 6, 2026
Navigating with the security system is…
Navigating with the security system is very easy.
JAMIE LOPEZ
Nov 6, 2026
The gentleman that came over to do the…
The gentleman that came over to do the installation was very pleasant.
Charles Capo
Nov 6, 2026
Highly recommend
Explained everything in detail during the phone call. Tech. showed up on time and stayed until system was working as promised and took the time to explain all functions of the system.
Jack
Nov 6, 2026
I have had the Vivint system before
I have had the Vivint system before, only reason not 5 stars is used to be able to lock and unlock other devices, not can only do Vivint locks.
Esmin Crow
Nov 6, 2026
The technician was very helpful and…
The technician was very helpful and very kind and efficient
Jami Fano
Nov 6, 2026
Technician was excellent and efficient!
Technician was excellent and efficient!
Yahketa Culbreth
Nov 6, 2026
Thank you
I just wanna say thank you my father is safe now and that’s all that matters
Sarah Walgren
Nov 6, 2026
The representative did a great job
The representative was professional, kind, knowledgeable, listened to my needs, and provided everything that day.
Linda
Nov 6, 2026
The company and the services tech Tom…
The company and the services tech Tom Pots were amazing.
Josephine Kotee
Nov 5, 2026
I love the system I have now better…
I love the system I have now better than the one I had before. It met my expectation.
Stanley Jackson
Nov 5, 2026
The person that came out explain…
The person that came out explain everything and show me how everything works.
JIm Nagel
Nov 5, 2026
Friendly people
The people have been very friendly and seem knowledgeable. I would have given 5 stars, however i realize the tech thar set up the system probably should have spent a little more time explaining how the system worked and how to maximize its usefulness.i
Christina Wood
Nov 5, 2026
Great Service
The tech was very knowledgeable and patient with us. Alex did a great job showing us everything we need to know to work our new system. Thank you for going above and beyond to set up our new system. Caleb and Fred assisted on the installation and we felt very well taken care of.
Breani Simpson
Nov 5, 2026
Christian was very responsive when…
Christian was very responsive when talking with him and was able to accommodate my requests. The installation with Junior was quick and easy. Junior was able to explain everything that was being installed and was very informative with all his answers
68,433 reviews on
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vivint security reviews
Why choose Vivint?
| Feature |
Logo
|
ADT | XFinity Home | SimpliSafe | Google Nest | Ring | Brinks |
|---|---|---|---|---|---|---|---|
| Trustpilot rating | 3.8 | 1.2 | 1.2 | 3.8 | 1.3 | 1.2 | 3.4 |
| 24/7 security monitoring with two-way talk through panel | Yes | No | No | No | No | No | Yes |
| Cameras use vision-based AI and automated light/sound to deter crime | Yes | No | No | No | No | No | Yes |
| Doorbell detects and protects packages | Yes | No | No | No | No | No | No |
| Professional installation from experts on staff | Yes | Yes | Yes | Yes | No | Yes | Yes |
| Integrated lighting, locks, thermostats, and security sensors | Yes | Yes | Yes | Yes | No | Yes | Yes |
| Included touchscreen panel for viewing camera feeds | Yes | No | Yes | No | No | No | Yes |
| 10 days continuous or 30 days motion-based recording | Yes | Yes | No | Yes | Yes | Yes | No |
| Products designed/developed in-house | Yes | No | No | Yes | Yes | Yes | No |
| 60 month interest-free financing | Yes | Yes | No | No | No | No | No |
| App rating | 4.6 | 4.8 | 4.3 | 4.8 | 4.6 | 4.7 | 4.6 |
Competitor ratings and information are sourced from third-party websites and reflect information available as of September 2026.
Ratings and review counts may change over time.
Vivint blog:
more customer stories
Stay informed and connected. Explore the Vivint blog for tips, trends, and
customer stories to get the most from your smart home.
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Security Camera Reviews from Real Customers
Surveillance cameras are an important part of any home security system.
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Vivint App Reviews: What Customers Are Saying
Find out why the Vivint app is a favorite of our customers.
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Our Customers Review 24/7 Professional Monitoring
Professional monitoring means peace of mind whether you’re home or away.
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Real Customers Review Vivint Professional Installation Services
You’ve decided you want a security system. Now what?
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What Is Vivint?
Vivint combines smart home and security into one professionally installed system.
Frequently asked questions
How does Vivint collect reviews?
Vivint collects customer reviews primarily through third‑party platforms like Trustpilot and Google Business Profiles. Customers are always encouraged to leave their honest opinions, so the reviews are genuine, independent, and publicly visible.
Is Vivint a good security system?
Absolutely! It's great that you're considering Vivint for your security needs. We’re widely recognized for our advanced technology and comprehensive, cutting-edge security offering—security cameras, sensors, smart lurker detection. Our customers love our convenient, user-friendly app and Hub, simple smart home integration, and award-winning 24/7 professional monitoring. The system's cutting-edge equipment, such as smart cameras, doorbell cameras, and sensors, contribute to an effective and robust security setup.
The Vivint commitment to innovation and continual improvement has earned positive reviews in the home security industry. And with customizable systems and help always available, Vivint is a reliable choice for individuals looking for a tailored, top-notch security solution.
Learn more about a Vivint security system.
What is the #1 rated home security?
Vivint consistently ranks among the top home security systems, earning recognition for its cutting-edge technology, smart home integration, and top-notch customer service. Our customers love the ease of integrating smart home automation with security and the intuitive user interface Vivint offers with the app and Hub. Our commitment to innovation results in No. 1 ratings by numerous industry experts and consumer reviews.
Vivint stands out for its comprehensive security solutions, including state-of-the-art cameras, doorbell cameras, and sensors and detectors, providing users with a robust and reliable defense against potential threats. The customizable systems and professional monitoring services add an extra layer of assurance and personalization, contributing to its well-deserved reputation as a top-rated home security system.
Read more about the benefits of Vivint.
Is Vivint worth the money?
Vivint is absolutely worth the money if you’re looking for an all‑in‑one smart home system with professional installation, 24/7 alarm monitoring, and ongoing support. The value doesn’t just come from the equipment, but the convenience and peace of mind it provides.
Which is better: Vivint vs ADT?
Both Vivint and ADT are reputable home security system providers, each with its own set of strengths. When comparing Vivint and ADT, it often comes down to individual preferences and specific needs. Vivint is known for its advanced technology, smart home integration, and user-friendly interface. The system offers a range of innovative features, including customizable plans, smart cameras, doorbell cameras, and sensors.
And while ADT relies on Google to supply its home automation offering, at Vivint you’ll find everything you need under one roof. Our Innovation team continually develops and implements the most advanced security and home automation products, designed to seamlessly work together to create a complete smart home security system that brings complete peace of mind.
Find out more about how Vivint stacks up against the competition.
Why is Vivint the best security system?
Vivint is often regarded as one of the best security systems for lots of reasons. First, its cutting-edge technology and innovation stand out, providing users with state-of-the-art security products and features. The integration of smart home devices, such as cameras, doorbell cameras, and sensors/detectors, coupled with our proprietary lurker detection—Smart Deter™️—sets Vivint apart in creating a comprehensive and interconnected security ecosystem.
Another key strength is our user-friendly interface via the Hub or app on your smartphone. You can tailor a security setup that fits your specific needs, providing flexibility and ensuring you only pay for the security you want and need.
And at Vivint we’re committed to providing around-the-clock support and assistance. Our customers appreciate the peace of mind that comes with knowing that their homes are monitored by a dedicated team, ready to respond to any emergency, day or night.
Read more about what makes Vivint stand out.
Why does Vivint cost more than some competitors?
Because Vivint delivers more value through its professional installation, advanced technology, and dedicated customer support. Instead of basic DIY solutions, Vivint offers an all-in-one system designed for the long term.
How do Vivint security contracts work?
Vivint contracts make getting started easier by bundling professional installation, equipment financing, and 24/7 Professional Monitoring into one agreement. If you’re not looking for a long-term commitment, you can pay for your equipment upfront and go with flexible, month‑to‑month monitoring instead. Ultimately it’s about what works best for you.
Learn more about how Vivint security contracts work.
Does Vivint require professional installation?
Simply put, yes. Vivint uses professional installation to keep things simple and stress‑free. A trained pro sets everything up, makes sure it all works together, and shows you how to use it, so you can skip the DIY hassle and know your system is done right from the start.
Read more about Vivint professional installation.
*Estimated savings only, not guaranteed. Actual savings vary. Learn more.