Real Customers Review Our Professional Installation Services

Quick summary: This article features authentic customer reviews of Vivint's professional installation services, helping homeowners consider professional vs. DIY installation understand what to expect when trained professionals set up their home security system.

Key takeaways:

• Vivint customers consistently highlight the ease of professional installation, the Vivint technicians' professionalism, and the peace of mind that comes from knowing your devices have been installed by the pros
• With professional installation, you get expert device placement. This ensures your security devices are optimally placed for maximum protection
• Technicians will walk you through your system and teach you how to use every device 
• Professional installation includes concealing wiring for a clean finish
• Professional installation is part of a Vivint system

What is professional installation?

Professional installation is when trained, licensed technicians install and configure your home security system. This ensures optimal device placement, proper wiring, and full system functionality from day one.

While DIY can be a time and money-saver for many things, when it comes to the safety of your home and family, it’s best to leave installation to the pros.

With Vivint, professional installation is included with your system. Our Smart Home Pros are the best in the business, but you don’t have to take our word for it—read on to find out what our customers think of Vivint’s professional installation services.

Why you need professional installation

Professional installation makes sense for many different reasons. Some of the things our customers like best about it include:

How knowledgeable are Vivint Smart Home Pros?

When it comes to home automation and home security devices, there’s a lot to know. Our Smart Home Pros know what our devices do and how they work inside and out. As they work on your install, they’re on hand answer any questions you have about your system.

Once the installation is complete, your technician will show you how to use your system, walking you through each of its features to ensure you are comfortable with the technology and know how to get the greatest benefit out of it.

Gene's review:

Excellent monitoring support and knowledgeable installers. Our installer, Roxanne, was exceptionally knowledgeable about the system and all sensors. Completely tested the entire system after install and insured we knew how to operate the upgraded system she installed.

Gene

Jane's review:

Seth was amazing. He really knew the Vivint security system and helped us decide what was best by listening to our needs. He took the time to go over everything once the install was completed making sure we understood how to use the panel. We were very pleased.

Jane

Sarah's review:

Our install tech was friendly, knowledgeable, and helpful. He made great recommendations and helped us set up our smart home with capabilities we didn’t know were an option. We’re very happy with the experience.

Sarah

We use licensed, trained professionals

Not only do our techs know what they’re doing, but they do their jobs professionally and courteously. Vivint stands behind their licensed, trained professionals and the work they do, and each Smart Home Pro goes through extensive training.

Customers appreciate the level of professionalism, courtesy, and customer service each Smart Home Pro provides.

Lora's review:

We were very pleased with our Vivint experience from our initial inquiry process, through the installation of our new home security system. The sales representative we spoke with at first was both knowledgeable and courteous and answered all of our questions. On the day of installation, we were also very pleased by our technician. Tyler was extremely informative, pleasant, efficient and thorough. He took a great deal of time to explain the products and services being offered to us in order to insure a good fit for our needs. The care he took during our installation process was also impressive with everything looking neat and tidy in the end. A true professional!

Lora

Jose's review:

Rick was amazing. Great person, very knowledgeable, showed and explained everything. Clean install. Great person all around.

Jose

Jeff's review:

The installation of my Out Door Cameras was flawless. I called Vivint on Thursday for installation and Vivint was able to have a Technician install my Cameras the next day on Friday. The Technician was on time, friendly and competent on installing the Cameras. Further, I was able to pay for the Cameras over 5 months. Im very satisfied with the Cameras. Overall experience with Vivint A++.

Jeff

Sergio's review:

The installation tech was great. He was punctual, thorough, and helpful. I could not have asked for better.

Sergio

How do technicians handle device placement and wiring?

When it comes to home security and home automation, the placement of each of your devices matters. Your cameras and motion sensors need to be able to catch even the sneakiest prowlers, and your smart home devices need to be expertly installed to ensure they get the best signals.

Our Smart Home Pros know just where to install your devices so they work their best. What’s more, professional installation ensures unsightly wires are hidden or blend into your home’s decor, providing a seamless look.

William's review:

Vivint came out to my house today to install a complete system. Including two camera pro’s, a doorbell camera, 13 window sensors, 3 door sensors, smoke CO2 relay, garage door switch, camera storage device, and a system hub panel. The installer did a great job installing, went out of his way to hide all wiring and overcome any obstacles he came upon. This was a 1st class install and greatly appreciated.

William

Icon's review:

My Smart Home installation was Great!! Gabriel was my Tech. and he is very knowledgeable of ALL equipment and policy. He was able to demonstrate All the functions of the system. He wired everything to the tee. He hid All wires so it looked like it was a part of the baseboard. I am loving my Vivint Smart Home. Thank You Gabriel my Angel from God!!

Icon

Deb's review:

The technician, Philip, did a great job of installing my Vivint equipment, explaining how it works, and showing my husband and I how to use it. All the equipment is working well, and I got a great deal through the family and friends referral.

We discussed where the best placement of the equipment should be and where I wanted it to go and was very pleased with the outcome. Philip was also very professional and neat and tidy and did everything in a timely manner.

Deb

What product training do you receive during installation?

Your installation doesn’t end once your devices are installed. Vivint’s Smart Home Pros take the time to train you on each of your devices, so you not only know how it works, but how it works with other devices as a complete smart home system. During your installation, your technician will be on hand to answer any questions you may have and show you how to get the most out of your new system.

Christopher's review:

Chad, who installed our system was beyond professional and helpful. He was very thorough and diligent during the installation, he took the time to work with me on camera placement and then explained all the features of our new smart home system. I highly recommend to anyone looking for a complete home security systems.

Christopher

Shelaina's review:

The sales representative was very knowledgeable and informative. The installation technician was also VERY knowledgeable and friendly. He took his time explaining everything and gave excellent feedback on the best location for camera placement. The technician, Andrew, was GREAT!

Shelaina

Leave the installation to the pros

Vivint makes your life more comfortable and convenient—and that starts with leaving the work to the pros. Contact us today for a free consultation and see just how simple it is to get started.