Vivint Home Automation Reviews: What Our Customers Are Saying

Most of us are happy to try anything that makes our busy lives a little more convenient.

Home automation does just that, integrating the smart devices within your home so you can control them remotely. You can also set certain devices and settings to function automatically; for example, thermostats that adjust automatically to save energy and money and doors that automatically lock when you leave your house.

house at dusk with lights on — Protect and automate your home.

Many devices in a Vivint smart home offer this kind of convenience, comfort, and security—and our customers love sharing how they’ve made their lives better.

Take a look at what our customers have to say about some of their favorite Vivint products:

Home Automation

When it comes to home automation, there’s plenty to love. But you don’t have to take our word for it.

“Excellent products, monitoring and customer service is top notch... best security and home automation hands down! Why would I go anywhere else?” - Brendon, Trustpilot

“My Vivint Smart Home system turned out to be more than I expected. The piece of mind knowing that my loved ones are safe even when I'm not home has relieved lots of stress. I know who comes home at what time, when packages arrive, who is detected by cameras at all hours of the night. The system is so impressive, my friends are all asking about it!” – Lydia, Trustpilot

Home automation is also useful for people with disabilities or mobility issues, as this customer illustrates:

“Got the smart home system installed to help my mother who has mobility issues. The front door camera, speaker, deadbolt system allow her to answer the door and let friends in from her phone so she doesn’t have to get up. Same goes for controlling the HVAC and lighting. Reps on the phone were polite and efficient and the installer took great care to work with the design of the house and teach how to use the systems features. My parents are so happy they’re telling all their friends about it.” - Jonathan K., Trustpilot

Smart Thermostat

Vivint's Smart Thermostat keeps your home a comfortable temperature while providing energy savings at the same time—and best of all, you don’t even need to think about it.

The thermostat features in-home sensors that can tell when you’re home or away, then automatically adjust based on your personal preferences and location. For example, if you’re away at work all day, your thermostat will adjust the AC so it’s not cooling an empty house. Then, as you get closer to home, it kicks on to ensure your home is just right when you walk inside. You can also adjust the thermostat wherever you are from your smart home app.

Our customers love the Smart Thermostat because they can stay comfortable while still saving money—win-win!

“This has to be the top-rated home security system and app. It keeps you up-to-date on everything, and saves you money when you use the smart home thermostat self-regulating system.” – Charles, Trustpilot

“Love this system. Has saved us a few bucks on our electric bill. We can turn the A.C. up when we leave and turn it down when we are home. Can adjust it anywhere thru the app. When the kids arrive home from school we know when the app will notify us.” - Ryan F., Trustpilot

“Honestly, Vivint makes it easy. I've basically automated my AC, security, and smart lighting of my house and in the long run it'll save me money. My energy bill has lowered by about $25 a month- so once the equipment is paid for it's pure savings.” - Andrew G., Trustpilot

vivint element thermostat on wall at 72 — Adjust the temperature from anywhere with the Vivint app.

Smart Control

Home automation gives you the ability to control your home from anywhere—whether you’re in another room or another state.

With Vivint, Smart Control makes managing your home is simple. You have control over your home in two different ways: the Smart Hub and the smart home app.

Smart Hub

The Vivint Smart Hub is your smart home control panel that lets you control your smart home from a single location at home. You can arm your system, watch camera footage, talk to customer support, and more.

See what our customers think about the Smart Hub and its features:

“5 stars: Excellent – no reservations, I would HIGHLY recommend this company to anyone. I have been with Vivint for a number of years. I recently upgraded to a new Sky Panel and added indoor and outdoor cameras. Not only has it given us peace of mind, the customer service and the quality of the Smart Home Pros that completed the installation are outstanding. We recently prevented a burglary thanks to the camera system.” – Agata, Trustpilot

“Smart hub panel is easy to use and has a lot of features.” - Andre

The Smart Hub is also equipped with safety features like one-touch callouts that connect you with the monitoring center if you ever need assistance. Additionally, it provides weather alerts.

For Edith, the weather warning on her Smart Hub alerted her to a tornado in her area. Watch her story here:

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Vivint app

Our top-rated app gives you access to your home no matter where you are. Whether you have an Android or iPhone, you can check camera feeds, adjust your temperature, lock and unlock your door, and answer your door, just to name a few.

Check out what our customers have to say about the Vivint app:

“My experience with Vivint Smart Homes has been a good one. The system is extremely user friendly and works as it suppose to. With the Vivint Smart Home app, access to the system is very convenient. The install was a little long but went smoothly. Overall a good experience thus far.” - Aaron R., Trustpilot

“I most definitely had great service with Vivint Smart Home! The representatives were always polite, professional and very helpful! The system was very easy to use. The app was also very easy to use on my android and iPhone. I would highly recommend Vivint Smart Home to my friends and family!” – Myranda, Trustpilot

man holding phone with vivint app — Check in on your home while on vacation, at work, or anywhere.

Smart Locks

Most of us have been in situations like rushing to leave the house and not remembering if you locked the door, or having kids call and tell you they’re locked out because they forgot their house key.

With Smart Locks, those days are over. Simply unlock your front door from your app, no matter where you are. You can also create unique codes for family members, household help, or guests, so they can come and go without needing a spare key.

You can also set your locks to lock automatically after a specific amount of time, or set other rules for them, such as locking automatically when you arm your security system or automatically unlocking if your smoke alarms go off.

vivint smart lock on door — Enjoy custom actions and keyless entry with the Vivint Smart Lock.

With that in mind, it’s easy to see why our customers love their Smart Locks:

“We love our Vivint system, especially the smart door locks and outdoor & doorbell cameras. We don't live in a high crime area, but the system gives us peace of mind that we will immediately know if a water leak, fire, or attempted break-in happens. The installer did a great job and finished very quickly.” – Chris H., Trustpilot

“I'm a single mom of two young children. The thought of living without my kids dad in the house was frightening. Having Vivint Smart Home has eased that fear and we know we are in a smart safe home. We love being able to check our camera's and door locks to make sure our home is safe and secure while we are away. Thank you Vivint!” – Michelle, Trustpilot

“Love it. Has already saved me several times when I left without locking the door. Just jump into the APP and hit lock...DONE!” - Michael

“This is my favorite product by far. It aids in my feelings of security being able to unlock my door from inside my car before getting out. I don’t have to struggle with trying to find keys and taking extra time to get in the door at night and or during the day.” – Kayla

See what Shawn, a middle school teacher, has to say about Smart Locks and how much safer and easier Smart Locks make it to control access to his home:

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Garage Door Control

When you think about home security, most people think about locking their exterior doors and windows. But the garage door is a vulnerable point of your home, too. Not only is it probably filled with expensive tools and vehicles, but it’s also a direct line of access into your home. (And how many of us actually lock the door leading from the garage into the house?)

Garage Door Control provides another level safety and security for your home. You always know whether your garage door is open or closed. You’ll receive a notification if your door is open, so you can immediately close it from your phone.

Like these customers can attest, it’s a feature you’ll use and rely on every day:

“I love being able to monitor, open, and close the garage door remotely.” - Dawn

“The garage door controller allows to use our cell phone to open and close door. It even warns you with a beeping sound to inform you that the door is getting ready to move.” - Dennis

garage door controller in garage — Always know when your garage is open or closed with the garage door controller.

Smart Lighting

Another home automation feature that makes life more convenient is smart lighting. Like the rest of your smart home, you can control your lights right from your app. Don’t want to get out of bed to turn the lights off downstairs? No problem. Just do it from your app.

You can also set up custom rules and automate lighting. For example, set your lights to turn on at dusk when you’re out of town, create room groups like “bedrooms” or “downstairs lights”, or set your hall lights to turn on when you unlock your front door.

philips hue lighting mom daughter reading — Smart lighting for a complete smart home.

Works with Vivint: Google

One of the things many people find frustrating when building a smart home is making sure all the components work together. With a Vivint Smart Home, many of your favorite smart devices work seamlessly with Vivint.

Nest

Have a Nest thermostat and want to use it with your Vivint smart home? No problem! These customers love their Nest and its many features:

“Motion sensors allow the thermostat to know when you walk up to it for it to light up, thus saving energy, also gives an estimated time for temperature change completion.” – Victor

“Very convenient to use. Reliable, I enjoy that I can adjust the temp when I'm away and prepare the temp before I get back.” - Juliet