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Vivint Smart Hub Reviews: What Our Customers Are Saying

Aug 13, 2020|

There are a lot of things that make a smart home smart, and being able to control various tasks around your home from a single location is one of them. 

The Vivint Smart Hub makes managing your smart home simpler than ever. Read on to learn more about the Smart Hub and why our customers love it. 

What is a smart home hub? 

A smart home hub, or panel, is one of the ways you can control your smart home devices. 

Depending on the smart panel, you can do things like: 

  • Arm and disarm your security system 
  • Control thermostats 
  • Adjust lighting 
  • View camera footage 
  • Lock and unlock doors

Vivint customers have the benefit of accessing their smart home through their smart home app as well as their Smart Hub.

The Vivint Smart Hub is the heart of a Vivint. This sleek touchscreen smart panel works as a control panel and command center for your entire smart home, keeping you connected to what's going on inside and outside of your home from one location. 

And our customers love it. 

vivint smart hub
Know what's happening inside and outside your home with the Vivint Smart Hub.

Vivint Smart Hub reviews

With so many features and capabilities, it's no wonder our customers love the Vivint Smart Hub–and they're happy to share why. Take a look at what people are saying about the Vivint Smart Hub.


"I am a veteran who has a debilitating bone disease and getting around is getting increasingly difficult. There are days I can barely make it to my door, but the fact that I can see who is there either by the app or the panel really helps. I can open my door without getting up! There are hours I am home alone and having emergency access on the panel gives me peace of mind. Vivint is an awesome company! I've felt very protected and the added security features I will be upgrading will make life even better for me and those I care about. Thank you Vivint for being a great home security company and giving families the peace of mind they deserve!" - Marie P., San Antonio, TX

"With Vivint's Smart Hub home panel, we can actually see in realtime the events unfolding outside our house while remaining safely secure inside our home watching from the screen." - Sherley B., Queens Village, NY

"Vivint has been so reliable and convenient when it comes to protecting our home. It is easily accessible through the app as well as through the smart panel. We are very satisfied and so glad we switched." - Jordan H., West Jordan, UT

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Quick response in an emergency

"I can say I truly love and appreciate Vivint. One very early morning a very drunk man rang my doorbell and tried to enter our house. I immediately hit my control panel and Vivint was there for me. I never had to use it before so I didn't know what to expect, but I felt secure and assured help was on the way from the operator who talked to me. Thank you so much, Vivint, for being there in my time of need!" - Jennifer S., Winchester, VA

"We moved to North Texas a year ago from California. One of our primary concerns was the weather in Texas can be extreme. We were sleeping soundly one evening in March 2017 when the Vivint System started to beep very loud. It was a Tornado Watch Alert. All of a sudden it started beeping again, this time with a Tornado Warning Alert! We collected the kids and headed for the shelter of our closet. Thank you, Vivint for keeping my family and me safe." 
Kimberly K., Fort Worth, TX

"I had a break-in recently, and had it not been for my alarm system my son and I would have lost our lives. I was able to hit the panic button on my smart panel and the police were there immediately." - Lawrence W., Gary, IN

"I apparently entered my duress code instead of my disarm code in my Vivint Smart Hub. A police officer and her partner responded by checking up on us within minutes of pressing my duress code. It was an honest mistake on my part, but I sincerely appreciate the rapid response from these officers and the Vivint operator this evening. I also appreciate Vivint for their continued monitoring of my home and property and for keeping me safe in my abode. Thank you all!" - Anthony M., Killeen, TX

vivint smart hub
In an emergency, you can immediately contact our monitoring specialists with the push of the panic button.

Peace of mind

"The new panel is fantastic. What an upgrade over the older style. My husband and I absolutely love Vivint because we feel protected at night. Knowing that Vivint is protecting my home when we are not there makes a world of difference to us! Our installers were knowledgeable and friendly. They answered any questions I had and provided an exceptional customer experience. Thank you, Vivint."
Shawn K., Edmonton, Alberta, CA

"I can sleep soundly and go to work without worries. The panel is easy to use. Thank you for keeping me safe!
- Huan F., Wichita, KS

Why you'll love the Vivint Smart Hub 

Now that you've seen a few of the reasons our customers are raving about their Smart Hubs, take a look at the features you'll love as well.

Central location

One of the best things about the Vivint Smart Hub is that it allows you to control your entire smart home system from one central location within your home. Whether you want to arm or disarm your security system, adjust the temperature, or check out your surveillance cameras, you can do it all from the same place.

vivint smart hub
With a central location, HD touchscreen, and two-way talk, your Smart Hub is truly the heart of your smart home.

HD Touchscreen

The 7-inch touchscreen smart panel is easy to see, making it perfect for those who may prefer looking at a larger screen instead of a smaller mobile device. It also allows for HD viewing of your camera feeds, so everything is crystal clear. The interface itself is intuitive and easy to use, making navigation a breeze for anyone.

Two-way talk

If your Vivint system includes surveillance cameras like the Vivint Doorbell Camera or Outdoor Camera Pro, you can also see and speak to people at your door or on your property through your Smart Hub. This makes it easy to answer your door or see who's outside if your phone isn't handy.

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Local alerts

Your Vivint Smart Hub even keeps you connected to emergencies that occur outside of your home, such as severe weather or flooding. In the event of a local warning, your Smart Hub will deliver an alert, so you can assess whether or not you need to take cover. 

One-touch emergency help

In an emergency, you and your loved ones need to be able to get help quickly. The Smart Hub's panic button instantly puts you in touch with Vivint's 24/7 monitoring center, who will contact emergency services on your behalf. 

See for yourself how the Vivint Smart Hub can make life more convenient and secure for you and your family. Contact our Smart Home Pros today at 800.646.1469 for a free quote. 

Get a free quote today.

A Vivint Smart Home Pro will contact you within 24 hours. Or skip the form and call now: 844.481.8630.

By clicking "Start Your Quote", you agree by electronic signature to:
1. The Electronic Disclosure Consent;
2. Receive recurring marketing communications from Vivint at the telephone number and email address you provide on this form, including autodialed calls, texts, and prerecorded messages (consent not required to make a purchase; reply “STOP” to opt-out of texts or “HELP” for help); and
3. Vivint's Terms of Service and Privacy Policy.

*Offer Details

Qualifying system purchase requires minimum $599.99 expenditure on equipment after all discounts have been applied, professional installation, and execution of Vivint monitoring services agreement. Click here for monthly service plan prices. DIY system purchases and reactivations of previously-installed systems not eligible for offer. Offer not available in all states or provinces. Equipment purchase may be financed separately subject to an agreement with one of Vivint's third-party financing partners. Monthly $1.48 cellular network maintenance fee applies. Taxes and local permit fees may apply.

Third-Party Financing Options Available

Financing eligibility and terms subject to credit approval by one of Vivint's third-party financing partners. Qualified customers may finance equipment purchase at 0% APR for up to 60 months. Month-to-month service agreement available when equipment is purchased upfront.

Vivint Systems & Services

System supports up to six cameras subject to sufficient WiFi speeds. Without a Vivint services plan, product and system functionality is limited (including loss of remote connectivity). Speak to a Vivint representative at the phone number in this offer for complete equipment, services, and package details, including pricing and financing details. Products and services in Louisiana provided by Vivint Louisiana Commercial Certificate #58280. See Vivint license numbers here.