Introducing the Vivint Smart Hub Pro 2

A smart home security hub is a central control panel that connects and manages all your smart home devices (cameras, sensors, locks, thermostats, etc.) from one interface.

The Vivint Smart Hub is what brings your entire Vivint smart home system together. And like all technology, the Vivint Smart Hub keeps getting better. The latest, recently updated version—the Vivint Smart Hub Pro 2—includes upgrades in design, performance, and functionality, making it smarter than ever.

Vivint Smart Hub Pro 2 key specifications

Read on to learn:

• Vivint Smart Hub features that make it simple for you and your family members to stay connected and in control of your entire system
• New features and new upgrades of the Smart Hub Pro 2
• Devices compatible with the Smart Hub and how they work together

What is the Vivint Smart Hub Pro 2?

The Smart Hub Pro 2 is a touchscreen smart home control panel that functions as the brains of your Vivint system. Instead of controlling individual devices separately, the Smart Hub Pro 2 brings everything together into one touchscreen control panel that acts as the command center of your home.

How does the Vivint Smart Hub Pro 2 work?

The Smart Hub Pro 2 serves as the central brain of your smart home, connecting all your devices via wireless protocols like Z-Wave and Wi-Fi. It communicates with Vivint’s professional monitoring centers, ensuring our home is always protected and help is available whenever you need it.

The Smart Hub Pro 2 builds upon the features customers know and love in their Smart Hub already, including:

• Full system control. A central location for managing the entire home, you can arm and disarm your home security system, lock and unlock doors, adjust the thermostat, view live and recorded security camera footage, control lighting, adjust system settings, speak directly with the Vivint professional monitoring team, and more—all from one place.
• Touchscreen control. Unlike traditional keypads with basic button functionality, the Smart Hub is an intuitive, always-ready touchscreen that can be customized to your preferences. It’s easy for anyone in the house to use and features a simple design, so you always have easy access to your most important controls and settings.
• Live video notifications. If someone’s at the door or your doorbell camera picks up activity, the control panel notifies you so you can check video footage.
• Emergency callouts. Help is always at your fingertips. In an emergency, click the SOS button, specify which emergency you have, and connect with professional security monitors who are ready to help.
• Reliable connectivity. With built-in cellular connectivity and backup battery, your Smart Hub stays online even if your W-Fi is down or your power goes out.
• Live video and two-way talk. View your connected camera feeds and speak to your visitors or people on your property with two-way talk.
• Security sensor alerts. If your protected doors or windows are opened, or your Glass Break Sensors sound, you’ll get clear, in-home alerts from your control panel, keeping you informed no matter where you are in the house.
• Built-in 100dB siren. The Hub’s built-in siren reacts loudly if the alarm is triggered, deterring would-be intruders before they even enter the home.

Who can use the Smart Hub Pro 2?

The Smart Hub Pro 2 features control and visibility upgrades that make it easy for anyone in the home to access and engage with the system.

Family members without the app can check the system status or answer the door from home, thanks to the always-on display real-time alerts, and simple dashboard controls.

Additionally, flexible placement options make it easy to put the control panel in a location or at a level that’s simple for anyone to get to.

What devices are compatible with the Smart Hub Pro 2?

The Smart Hub Pro 2 works seamlessly with Vivint devices, including:

Security

• Door & Window Sensor
• Motion Sensor
• Glass Break Sensor
• Indoor Camera Pro
• Doorbell Camera Pro
• Outdoor Camera Pro

Climate

• Smart Thermostat

Access

• Smart Lock
• Garage Door Controller

What’s new with the Smart Hub Pro 2?

The Smart Hub Pro 2 has new features designed to improve connectivity, visibility, and control, including:

• Flexible placement options. Typically, control panels are wall mounted. The Smart Hub Pro 2 now features more flexibility when it comes to placement with wall mounted or tabletop versions. Place it on a counter or mount it on a wall—whichever is easier for you.
• Better connectivity. An upgraded processor delivers stronger, more reliable system performance and extended sensor and Wi-Fi ranges help everything stay connected. If your smart home devices are across different levels of the house, your system stays connected with fewer interruptions.
• Live doorbell video alerts. In addition to receiving a notification on your smart phone, you can now view live video previews from the Hub when someone rings the bell or a package or person is detected.
• Always-on, glanceable system status. With a new, always-on display, you can easily see the time, date, weather, and your system’s status (Armed Away, Armed Stay, or Disarmed). Additionally, proximity sensors automatically brighten the screen as you approach, so you can see what you need at a glance.
• Redesigned dashboard. The redesigned dashboard now has the same quick-glance controls and customizable cards you use in the Vivint app. You can check lock status, camera views, and recent activity at a glance.

Smart Hub vs Smart Hub Pro 2

Key changes from the Smart Hub to the Smart Hub Pro 2 include:

• Always-on display
• Flexible wall-mounted or tabletop placement options
• Upgraded processor for better performance
• Extended Wi-Fi and sensor range
• Live doorbell video previews

Whether you’re a current Vivint customer or considering a Vivint Smart Home security system, upgrading to the Smart Hub Pro 2 panel will give you greater reliability, customization, and control over your entire home.

Control everything with the Smart Hub Pro 2 and Vivint app

As part of a Vivint smart home system, the Smart Hub Pro 2 joins the Vivint app to give you complete control over your connected devices.

With the Vivint app, you can monitor and control your home remotely. You’ll receive notifications on your smart phone if an alarm is triggered and can act right away, whether you need the monitoring pros to send emergency services or check in and report a false alarm.

Both the Smart Hub Pro 2 and the Vivint app keep you connected to your entire smart home, including compatible smart devices:

• Doorbell Camera Pro lets you see, hear, and talk to visitors from anywhere. It also detects packages and proactively protects your packages with Vivint Smart Deter™ technology.
• Outdoor Camera Pro monitors activity around your home and proactively identifies and discourages lurkers from your property with light patterns and sounds.
• Indoor Camera Pro lets you check in on family members, pets, or your home. Watch video live via the app, or speak to people at home with the two-way voice feature.
• Spotlight Pro works with your Outdoor Camera Pro to keep your home safer and more secure than ever by tracking lurkers with a spotlight and activating lighting sequences if they linger too long.
• Smart Thermostat automatically adjusts to your preferred temperature based on whether you’re home or away, keeping you comfortable when you’re home while saving energy and money when you’re not.
• Smart Lighting lets you automate lighting, create room groups, or turn lights on and off via the app.
• Smart Locks allow you to lock or unlock your doors remotely or via the Smart Hub, create temporary codes for guests, and automatically lock your door based on activities like arming your security system.
• Security sensors including Door& Window Sensors, and Motion Sensors. These sensors are triggered by activity when your system is armed.
• Smoke and CO Combo Detector monitors for smoke and dangerous levels of CO, alerting you and the monitoring center if detected.
• Garage Door Controller lets you open, close, or monitor your garage door from the Vivint app or Smart Hub, helping ensure it’s never accidentally left open.
• Smart speakers like Google Home let you control your smart devices with your voice

Whether you’re home or away, the Smart Hub Pro 2 and the Vivint app keep you connected and in control.

DIY vs. Professional installation

Unlike DIY home security systems, every Vivint system is installed by licensed Smart Home Pros. This ensures every device is properly connected to your Smart Hub Pro 2 and optimally placed from day one.

A smarter home starts with the Smart Hub Pro 2

The Smart Hub Pro 2 takes a great control hub—complete with touchscreen, whole smart home control, and emergency callouts—and makes it even smarter with an updated design, safety features like built-in smoke and CO monitoring, and reliable connectivity—to give you a feature-rich, smart but simple, always-on hub for total smart home control.

Whether you want to upgrade your current Smart Hub or customize a Vivint smart home system from scratch, getting started is easy. Contact us at 855.822.1220 today to learn more.

Smart Hub Pro 2 FAQs

The Smart Hub Pro 2 is the brains of your Vivint system. Learn more about it here.

What is the Vivint Smart Hub Pro 2?

The Vivint Smart Hub Pro 2 is the central control panel for a Vivint smart home system. It connects and manages your home’s smart home and security devices—such as cameras, sensors, locks, and thermostats—from one touchscreen interface.

What can I control with the Smart Hub Pro 2?

The Smart Hub Pro 2 allows you to control your security system and the connected devices of your smart home. You can arm and disarm your system, adjust your lighting or temperature, view live or recorded camera footage, and more. You can even reach out to the professional monitoring team from your Smart Hub Pro 2.

Does the Smart Hub Pro 2 work during power outages?

Yes! Thanks to battery and cellular backup, your Smart Hub Pro 2 will continue to work and keep your devices connected even if you lose power or your internet connection goes down.

What is two-way talk on the Smart Hub Pro 2?

Two-way talk allows you to listen to and speak to people via the Smart Hub Pro 2. For example, you can talk to people via your smart home cameras, or you can talk to the professional monitoring team.

What are the Smart Hub Pro 2 specs?

The Smart Hub Pro 2 specs include:

Size: 9.0” wide x 6.25” high x 0.9” deep

Power usage: 12 VDC/2.0A backup; backup battery powers device for at least 24 hours

Touchscreen: 7” LCD with 1024 x 600 resolution and capacitive touch

Audio: Built-in speaker and microphone, supporting two-way voice Siren Level: 100 dB

Communication radios: Dual band Wi-Fi, Bluetooth, Z-Wave, 345, multi-carrier cellular radio, 900mhz

Product protection: Free replacement of defective product within one year of installation (may require a separate site visit)

Why do I need a Smart Hub Pro 2?

As the brains of your smart home, the Smart Hub Pro 2 is what connects all of your devices and brings them together. Instead of managing multiple apps or devices separately, the Hub allows everything to work together seamlessly. It also provides a central location for your system alerts, emergency call outs, and your smart home automation routines.

How is the Smart Hub Pro 2 installed?

All Vivint systems include professional installation by Vivint Smart Home Pros, who will install your Smart Hub Pro 2, connect it to your smart devices, and ensure everything is in working order.

What makes the Vivint Smart Hub Pro 2 different from other brands?

The Vivint Smart Hub Pro 2 goes beyond basic keypads, instead offering a sleek touchscreen designed to work specifically with Vivint smart home devices. And, unlike DIY alarm systems, Vivint provides professional installation and 24/7 Professional Monitoring for whole-home protection from day one.