Highlights
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Your smart home command center
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Sleek, customizable interface
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Live video notifications
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Quick emergency assistance
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Always connected
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Place it on your wall or tabletop
Make it yours. Customize your Vivint system today.
Got questions? Reach out, or skip the form and call 844.481.8630
Part of one
seamlessly
connected system
One system. One home. One app. Having a connected system means you can
smart home conveniently and protect everything.
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Control
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Video & talk
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Connection
- FAQs
- Compare
- Tech specs
Frequently asked smart hub questions
What is a smart home hub?
A smart home hub is the command center for your security system and automation devices. The Vivint Smart Hub lets you view cameras, talk to visitors, and connect instantly with Vivint’s 24/7 monitoring team.
How does a smart hub work?
The Vivint Smart Hub keeps you connected with LTE and encrypted Wi-Fi. Even in a power outage, its 24-hour battery backup has you covered.
Should I upgrade from my current panel to the new Smart Hub Pro?
Yes. If you have a GoControl or SkyControl panel, upgrading to Smart Hub Pro lets you access the latest Vivint smart home technologies, including the Outdoor Camera Pro, Doorbell Camera Pro, and Indoor Camera Pro. If you already have a Smart Hub, the upgrade provides improved connectivity and flexibility to add new products in the future.
Do I need a smoke/CO detector if the Smart Hub Pro has built-in smoke and CO monitoring?
Yes. The Smart Hub Pro monitors for your existing smoke and CO alarms—it does not replace them.
Can I have multiple Smart Hub Pros in my home?
No. Each home can have only one Smart Hub (Smart Hub or Smart Hub Pro) per system.
Why do I need a smart hub?
The Vivint Smart Hub is necessary to control your entire Vivint system—it’s the brains of your smart home. At Vivint, we provide you with a smart home and not just several smart home products that operate independently on different apps. The Vivint Smart Hub brings together all of your devices to function as part of one ecosystem.
What can I monitor with a smart hub?
The Smart Hub lets you monitor and control every part of your Vivint system from one screen. Check the status of all your cameras and motion sensors, view live and recorded video, and manage smart locks, lights, and thermostats. Because all devices are connected through the Hub, you can create custom routines so you don’t have to manually check everything before you go to bed or head out. The Smart Hub will also keep you informed of activity in your home with the siren, chimes, and voice alerts.
Why should I choose Vivint's Smart Hub over another brand?
The Vivint Smart Hub is an intuitive, all-in-one product that combines smart home control with professional-grade security. It’s the only smart hub that has Emergency Two-Way talk, so you can speak with our 24/7 monitoring team and emergency responders directly. It seamlessly connects with your cameras, locks, lights, and thermostats, giving you full control from one place. Plus, it features cellular and battery backup to keep your system running during outages. With automatic updates and an easy-to-use interface, it’s built to grow with your smart home and keep you protected without the hassle.
Home security companies
| Feature | Vivint | Competitors |
|---|---|---|
| Smart home + security on one screen | Yes | No |
| Live camera video on the main hub/display | Yes | No |
| Two-way talk through cameras | Yes | No |
| Direct two-way talk with monitoring | Yes | No |
| Always-on touchscreen | Yes | No |
| Customizable dashboard | Yes | No |
| Built-in cellular backup | Yes | Yes |
| Built-in battery backup | Yes | Yes |
| Modern, easy-to-use design | Yes | No |
(As of September 2026)
MODEL NUMBER
VS-SHP200-001
COLOR
White
WEIGHT
2.7 lbs
DIMENSIONS
9.0 × 6.25 × 0.9 in / 228.6 × 158.75 × 22.86 mm
POWER USAGE
12 VDC / 2.0A; backup battery powers for 24 hours
TOUCH SCREEN
7" LCD with 1024 x 600 resolution and multi-touch
AUDIO
Built-in speaker and microphone, 2-way device
SIREN LEVEL
100 dB
COMMUNICATION RADIOS
Dual Band WiFi
MOUNTING METHOD
Wall or tabletop, professionally installed
smart hub pro
Feature highlights
Always-ready command center
Control, monitor, and get help—all from one hub.
Complete connection
Stay online through outages with cellular and battery backup.
Intuitive touchscreen control
Clean, customizable, and easy to use.
Place it where you live
Mount your hub on a wall or set it on a table—wherever life happens.
Real-time video notifications
Live views, when and where you need them.
Easy for everyone
Simple for kids, guests, and babysitters.
Fast emergency support
Instant access to our award-winning 24/7 monitoring team.
Live video & two-way talk
View live feeds and talk directly through the hub.
Make it yours. Customize your Vivint system today.
Got questions? Reach out, or skip the form and call 844.481.8630
Customer reviews
Norma Elena Perez Juarez
Oct 8, 2026
A total pro!
Tech was very nice and professional. Explain in detail the package I was getting and answered all my questions. Two thumps up!
Elvira Lucas
Oct 8, 2026
Kyle has given us an exceptional…
Kyle has given us an exceptional service. Gave us a thorough explanation of how the system works. Thanks Kyle
Heather Marlin
Oct 8, 2026
Everything works good
Everything works good i love the service I like knowing me and my mom is safe in our house now and don't have to worry about anything else and the camera let's me know when people come over in the night and day time that awesome to thank you 😊
Glenda Bridges
Oct 8, 2026
I was completely satisfied with the…
I was completely satisfied with the service. Eric was knowledgeable of the technology. He taught me how to use the equipment since I am generally not skilled in technology and he was very patient with me.
Monya
Oct 8, 2026
It began a little rocky but my…
It began a little rocky but my installer got me together.
Erik Nugent
Oct 8, 2026
Very happy customer!
Your technician showed up on time, was professional and quick at the job. I have been using Vivint for years for my personal home and now I am moving my business into a commercial space. I have been very happy with Vivint, I wish all of my companies that I dealt with were as easy to use as you are.
DANA GOMEZ
Oct 8, 2026
Service man did very good friendly and…
Service man did very good friendly and very respectful
Mark Porto
Oct 8, 2026
The smoothest installation experience ever!
The entire installation process went so smoothly; Greg (installer) explained everything to me and answered all questions thoroughly. The installation of all hardware was very, very neatly done -- the best job by any technician that I can ever recall, in fact. He was very pleasant and patient -- an excellent representative of your company!
Carolyn
Oct 7, 2026
Technician was knowledgeable and…
Technician was knowledgeable and installed everything with professionalism and courtesy. I am very pleased with everything. I am excited to have the system because I am elderly ands live by myself.
LAMott
Oct 7, 2026
your people were friendly and seemed…
your people were friendly and seemed knowledgeable
Anthony Themistocleous
Oct 7, 2026
Everything is working as I had expected…
Everything is working as I had expected so far
Paul Dunnom
Oct 7, 2026
I still feel like my house isn’t secure…
I still feel like my house isn’t secure enough.
Gary Short
Oct 7, 2026
Anthony Jack was a skilled installer
Anthony Jack was a skilled, knowledgeable, efficient installer. He answered every question & cleaned up the messes the guy who came out on 10/1 & 10/2 made
Shelly Whitney
Oct 7, 2026
The tech person that came out was very…
The tech person that came out was very polite
Cynthia Barnes
Oct 7, 2026
The experience was great from start to finish
My service tech was very professional and knowledgeable..
AnonBallPlayer
Oct 7, 2026
Amazing experience!!
Amazing experience from the beginning. The equipment is very quality and the technician was an expert and professional!
Roy Hubbard
Oct 7, 2026
Very professional installion,installer…
Very professional installion,installer did 5 star installation.Totally happy ☺️ with Vivint!!
Nissan car dealer
Oct 7, 2026
THE SERVIVES OF THE WORKER THAT SIGNED…
THE SERVIVES OF THE WORKER THAT SIGNED ME UP WAS SO GREAT TO MAKE ME JION AND SO WAS THE YOUNG MAN THAT OUT TO PUT MY SERVICES TOGETHER WAS ALSO A GREAT PERSON AND AM HAPPY. AM HAPPY
Matthew Rosselli
Oct 7, 2026
The tech that installed it was great
The tech that installed it was great
John Lower
Oct 7, 2026
Highly recommend
Great technician! Very knowledgeable. Arrived right on time. Cleaned up every spec of dust generated at every installation site. Very informative every step of the process.
Angie Brogdon
Oct 7, 2026
Danny did a wonderful job installing…
Danny did a wonderful job installing our security system and educating me about it. Would recommend to anyone. Very please!
Allen Jones
Oct 7, 2026
Great job would have given a 5 but they…
Great job would have given a 5 but they installed the front door bell camera crooked Allen Jones
Dave
Oct 7, 2026
I'm very happy with the service I…
I'm very happy with the service I received from the technician. The technician completed the service call promptly and professionally.
Robin
Oct 7, 2026
installation was quick
installation was quick, easy to use doorbell and thermostat
Juliett Harwell
Oct 7, 2026
The technician I spoke to on the phone…
The technician I spoke to on the phone was very patient, he answered all the questions asked.
Thomas Baker
Oct 6, 2026
Was very pleased with sales…
Was very pleased with sales presentation as well as installation. I got pulled away for some time while installation was in process and we are not as tech savvy as we need to be so we are working through all the things we can take advantage of.
Katrina Peet
Oct 6, 2026
The Best Security System Ever‼️
My car was recently scratched up & my Blink camera battery was dead so I decided to invest in something more up to date etc.
Renee & Shawn
Oct 6, 2026
Ethan was wonderful.
Ethan was wonderful.. he explained communicated asks helped till the job was done I would recommend this company to everyone.. thanks Ethan he deserves a raise
Mariam Hunter
Oct 6, 2026
The Technician was extremely pleasant…
The Technician was extremely pleasant and knowledgeable of all equipment, he took his time to explain and answer all my concerns,
John Doe
Oct 6, 2026
New alarm system
The tech was very patient and made sure my wife and i were able to understand the equipment before he left.
Carl Knobloch
Oct 6, 2026
I feel a lot safer living on my own
I feel a lot safer living on my own. The installer was good, but there are some things he did not explain. And I have been receiving several emails a day, some of which I don't understand.
Sue M - NY
Oct 6, 2026
Fast, Professional and Caring Service
I recently experienced an incident that left me feeling unsafe in my own surroundings, and it made finding reliable home security a top priority. I initially reached out to another provider—a very well-known household name—but became extremely frustrated with their customer service. I had to make multiple calls just to address the same issue, which was incredibly disappointing. That’s when I decided to reach out to Vivint, and I honestly can’t say enough positive things about my experience from start to finish. From Carlos, my sales representative, to Tristan, the installer, everyone was understanding, compassionate, and genuinely focused on helping me feel secure. They understood the urgency of my situation and worked to escalate the installation. I started the process on a Tuesday, and by Thursday, my system was fully installed. I was traveling that weekend and wanted the peace of mind of knowing my home was secure while I was away, and Vivint made that happen. I truly appreciate the professionalism, responsiveness, and care that Carlos and Tristan showed throughout the entire process. I have NO hesitation whatsoever in recommending Vivint to anyone looking for a home security system. They made a stressful situation so much easier, and I’m very grateful for their help!
Denise Levy
Oct 6, 2026
Professional price and technician
Technicians personality knowledge of company and job
Nicole Ghee
Oct 6, 2026
Outstanding Technician!!
The technician, Ryan, was amazing!! I really appreciated Ryan's approach and knowledge. Ryan is the reason why I upgraded my system!
Marie Dickson
Oct 6, 2026
My installer Will Butler was very…
My installer Will Butler was very informative and very patient in explaining how system functioned. He went above and beyond with a problem with one of my batteries whereby he came back after the install to replace immediately. Good service.
Rated 4 out of 5 based on
67,727 reviews on
67,727 reviews on
