HIGHLIGHTS
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Your smart home command center
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Sleek, customizable interface
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Live video notifications
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Quick emergency assistance
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Always connected
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Place it on your wall or tabletop
MAKE IT YOURS.
CUSTOMIZE YOUR VIVINT SYSTEM TODAY.
Got questions? Reach out, or skip the form and call 844.481.8630
PART OF ONE
SEAMLESSLY
CONNECTED SYSTEM
One system. One home. One app. Having a connected system means you can
smart home conveniently and protect everything.
WHY CHOOSE THE SMART HUB PRO 2
See what sets it apart
What is a smart home hub?
A smart home hub is the command center for your security system and automation devices. The Vivint Smart Hub lets you view cameras, talk to visitors, and connect instantly with Vivint’s 24/7 monitoring team.
How does a smart hub work?
The Vivint Smart Hub keeps you connected with LTE and encrypted Wi-Fi. Even in a power outage, its 24-hour battery backup has you covered.
Should I upgrade from my current panel to the new Smart Hub Pro?
Yes. If you have a GoControl or SkyControl panel, upgrading to Smart Hub Pro lets you access the latest Vivint smart home technologies, including the Outdoor Camera Pro, Doorbell Camera Pro, and Indoor Camera Pro. If you already have a Smart Hub, the upgrade provides improved connectivity and flexibility to add new products in the future.
Do I need a smoke/CO detector if the Smart Hub Pro has built-in smoke and CO monitoring?
Yes. The Smart Hub Pro monitors for your existing smoke and CO alarms—it does not replace them.
Can I have multiple Smart Hub Pros in my home?
No. Each home can have only one Smart Hub (Smart Hub or Smart Hub Pro) per system.
Why do I need a smart hub?
The Vivint Smart Hub is necessary to control your entire Vivint system—it’s the brains of your smart home. At Vivint, we provide you with a smart home and not just several smart home products that operate independently on different apps. The Vivint Smart Hub brings together all of your devices to function as part of one ecosystem.
What can I monitor with a smart hub?
The Smart Hub lets you monitor and control every part of your Vivint system from one screen. Check the status of all your cameras and motion sensors, view live and recorded video, and manage smart locks, lights, and thermostats. Because all devices are connected through the Hub, you can create custom routines so you don’t have to manually check everything before you go to bed or head out. The Smart Hub will also keep you informed of activity in your home with the siren, chimes, and voice alerts.
Why should I choose Vivint's Smart Hub over another brand?
The Vivint Smart Hub is an intuitive, all-in-one product that combines smart home control with professional-grade security. It’s the only smart hub that has Emergency Two-Way talk, so you can speak with our 24/7 monitoring team and emergency responders directly. It seamlessly connects with your cameras, locks, lights, and thermostats, giving you full control from one place. Plus, it features cellular and battery backup to keep your system running during outages. With automatic updates and an easy-to-use interface, it’s built to grow with your smart home and keep you protected without the hassle.
| Feature |
Logo
|
Competitors |
|---|---|---|
| Smart home + security on one screen | Yes | No |
| Live camera video on the main hub/display | Yes | No |
| Two-way talk through cameras | Yes | No |
| Direct two-way talk with monitoring | Yes | No |
| Always-on touchscreen | Yes | No |
| Customizable dashboard | Yes | No |
| Built-in cellular backup | Yes | Yes |
| Built-in battery backup | Yes | Yes |
| Modern, easy-to-use design | Yes | No |
(As of June 2026)
Smart Hub Pro 2 Specs
MODEL NUMBER
VS-SHP200-001
COLOR
White
WEIGHT
2.7 lbs
DIMENSIONS
9.0 × 6.25 × 0.9 in / 228.6 × 158.75 × 22.86 mm
POWER USAGE
12 VDC / 2.0A; backup battery powers for 24 hours
TOUCH SCREEN
7" LCD with 1024 x 600 resolution and multi-touch
AUDIO
Built-in speaker and microphone, 2-way device
SIREN LEVEL
100 dB
COMMUNICATION RADIOS
Dual Band WiFi
MOUNTING METHOD
Wall or tabletop, professionally installed
smart hub pro
FEATURE HIGHLIGHTS
Always-ready command center
Control, monitor, and get help—all from one hub.
Complete connection
Stay online through outages with cellular and battery backup.
Intuitive touchscreen control
Clean, customizable, and easy to use.
Place it where you live
Mount your hub on a wall or set it on a table—wherever life happens.
Real-time video notifications
Live views, when and where you need them.
Easy for everyone
Simple for kids, guests, and babysitters.
Fast emergency support
Instant access to our award-winning 24/7 monitoring team.
Live video & two-way talk
View live feeds and talk directly through the hub.
MAKE IT YOURS.
CUSTOMIZE YOUR VIVINT SYSTEM TODAY.
Got questions? Reach out, or skip the form and call 844.481.8630
Customer Reviews
James
Aug 24, 2026
HI-TECH
The sales person was helpful. The installer ... I think the actual installation process was carried out correctly but we were in the dark of how each component of the system operated because we were never instructed on how to use them. You can't just put new equipment in a homeowner's house that they are unfamiliar with and then tell them "I really gotta go now". That's unacceptable. But, fortunately for us, the sales person returned after being contacted by us and helped to explain the basics of the system. Otherwise, we are currently satisfied with our purchase. Our Customer Service experience by phone & chat was satisfactory also.
Debbie
Aug 24, 2026
Not so new installation
The agent Anthony followed up and the technician Mike, after a few hiccups completed the installation.
Frances Stephenson
Aug 23, 2026
The installers were personable and…
The installers were personable and professional. I was given a lot of information in a short period. He was very patient and explained the system.
Sarah
Aug 23, 2026
Really liking this service
I am really liking this security service so far. It's simple enough to use. Really liking the keypad door lock and how that turns the alarm off for me if I set it to do so. The staff I interacted with were kind and didn't take a lot of my time.
Calvin Street
Aug 23, 2026
Great People service great all around…
Great People service great all around vibe with your customers. They just excellent people to work with Sebastian. Great salesman NIK a great net technician both together did an excellent job for me and you need more people like those two.
Teressa f Echols
Aug 23, 2026
It was a great experience
It was a great experience. The Cell person was very very professional. I would enjoy talking with him.
GLADYS HEDGESPETH
Aug 23, 2026
Seeing people and they don’t see me
I like it because I have some people walking in my yard all times of the day/night…it lets me see who it is. Also I see who is at my door .
Terence
Aug 23, 2026
I really liked the salesman and…
I really liked the salesman and installer, but a full explanation of what the system will and would not do, could have been better explained.
John Stolz
Aug 23, 2026
Good Experience
Worked with rep., Charlie Butler. Quickly found best fit of systems to my needs. Arranged for quick, solid install.
ESTELA MARTINEZ
Aug 23, 2026
Our tech Brian did an outstanding job…
Our tech Brian did an outstanding job was thorough and experienced in his knowledge. Would absolutely recommend your company!!
Kim Daniel
Aug 23, 2026
Vivint system
The system and cameras are great & clear day or night. All the people we have dealt with from sales to techs to the staff have been wonderful.
TORONDA KEETON
Aug 23, 2026
I just love how it lets me know if…
I just love how it lets me know if someone is in front of my house and I feel like it protects me from the bad people in the world thank y'all so much
Chauncey Jackson
Aug 23, 2026
I really enjoy having a camera system…
I really enjoy having a camera system in window security I feel more comfortable thank you
David Foote
Aug 23, 2026
So far I love the system
So far I love the system. Good price for the system.
Regina Mount
Aug 23, 2026
Trevor was great with getting…
Trevor was great with getting everything installed. He was very thorough. He went over everything explained how the equipment is to be used and answered all my questions. When he had to come back out, he called my mom. I let him know that I work 3 12 hour shifts he even worked with my mom who is handicap how to use the equipment.
Salana Scarborough
Aug 23, 2026
The technicians were very knowledgeable…
The technicians were very knowledgeable and had amazing customer service skills. They installed all of my items and even asked where I wanted them, which was amazing to have all in all. I am recommending the system for everybody I know.
Kevin HOGAN
Aug 23, 2026
Rocco was made himself apart of the…
Rocco was made himself apart of the family, respectful, funny and great person
Elvira Raposo
Aug 22, 2026
The entire experience with vivint was…
The entire experience with vivint was simple from my initial phone call, to scheduling an appointment, to the installation. Every staff member was knowledgeable and kind making the experience as pleasant as it could be in installing security.
Barbara Coda-Chambers
Aug 22, 2026
Helpful knowledgeable tech
Helpful knowledgeable tech Lots of feedback on questions and good instructions
Larry Dudley
Aug 22, 2026
The installation was quick & vary…
The installation was quick & vary professional, vary satisfied.
Carolyn
Aug 22, 2026
Professional
Professional. Understood how the process of sale went. Explained how the product work and the cost of product and monthly fees. How it would be to separate charges each month. Now I would like to have the papers that I signed in the mail soon.
Michael and Betty Schultze
Aug 22, 2026
The experience was great
The experience was great. It was a joy to work with everyone. The install went very well.
Elaine Hughes
Aug 22, 2026
Jayden
The representative, Jayden, who introduced the Vivint alarm system was Very professional and earned ALL five of the stars given! I was with my other alarm system for 30 years and I was a little nervous switching over, but there was no pressure to make a sale and he also made the move to your company smooth. Jayden is an asset to your company where I feel he goes above and beyond! It has only been a week and I’m very happy with my system! Elaine
Matthew Murphy
Aug 22, 2026
Hayden was extremely knowledgeable with…
Hayden was extremely knowledgeable with their company and service. He was thorough in explaining all the options they had and what the difference was with each. He explained clearly about pricing and the break down to ensure we know exactly what we would be paying and all the benefits. He never once pressured us into signing up he let us decide with the information if we wanted the service or not and listened to all our questions and concerns while answering them all honestly. He has an amazing team as well. He got us signed up while continuing to chat with us and had someone the same day get everything hooked up it was a easy and fast process and we have been loving our system since. It brings me peace of mind knowing my home and family are protected by Vivint.
Lorenzo Rosario
Aug 21, 2026
Technician was knowledgeable and…
Technician was knowledgeable and informative.
Patty
Aug 21, 2026
Great service
The technician was knowledgeable and very informative. He informed us of everything he would be doing and answered all of our questions.
Dawn
Aug 21, 2026
So far so good
So far so good. Clarity in the camera, customer service of the installer
Zulema
Aug 21, 2026
Very professional polite person thank…
Very professional polite person thank you for sending out your best tech
Edgar Z.
Aug 21, 2026
Great service so far.
We got the system about 2 weeks ago and it has been grea, the service technicians and costumer service has been great, no issues at this time, the techs have been polite and professional.
ILENE MARTIN
Aug 21, 2026
Technician was very knowledgeable when…
Technician was very knowledgeable when explaining things to me
Zoe Prince
Aug 21, 2026
A good vivint experience
The vivint representative was very nice and thoroughly explained everything. He eager and effectively answered all of pur questions woth no run arounds. The tech who installed was quick and efficient. After installation, he explained how the equipment worked and got my husband and I both set up with an understanding of how to use everything.
Larry Harris
Aug 21, 2026
Carson was very professional and nice
Carson was very professional and nice. I like your equipment. The equipment I looked at appears to be some of the top-of-the-line equipment and I like that.
Rated 4 out of 5 based on
66,154 reviews on
66,154 reviews on
