Vivint Values Your Privacy

Your trust matters to us. This privacy notice explains how we, Vivint LLC and our affiliates (collectively “Vivint”), collect, use, protect, store, delete, and share your personal information when you use our products and services, visit our websites, or use our apps. We encourage you to read it to understand how we protect your information and what choices you have.

Some products or services may have additional privacy notices. If those notices conflict with this one, the product-specific notice(s) will apply. This notice does not cover products, services, apps, or websites run by other companies—even if they are linked from our sites or apps. If you click a link to a third-party website or service, that company’s privacy practices apply. We recommend reviewing their privacy notice to understand how they collect, use, and protect your information.

This notice does not apply to information we collect when we assist you with financing a product purchase. For information about how we use that information, please visit our Consumer Financing Privacy Notice.

Information We Collect

1. WHAT TYPES OF PERSONAL INFORMATION DOES VIVINT COLLECT/USE AND WHY?
The personal information we collect depends on which products and services you choose to use. Below, we explain the types of personal and sensitive personal information we may collect (and have collected in the past 12 months), why we collect it, and where we get it from. Please note that we may not collect all the information listed below about you. Some of the data described may fit into more than one category, but each item is listed only once in the table. 
“Personal information” means information that identifies or relates to you or could reasonably be linked to you or your household. This does not include information that has been anonymized or aggregated so it cannot be connected back to you. In certain circumstances, personal information excludes specific categories of publicly available data, as delineated by applicable law. 

1.1 Types of Personal Information We Collect
Depending on your relationship with us, we may collect the following categories of personal information:

We collect some personal information directly from your Vivint system, devices, and app. This information may fall into one or more of the categories listed above, including identifiers, internet or other electronic network activity information, geolocation data, and audio, electronic, visual, or sensor information. Examples include device model and serial numbers, device settings, firmware versions, system status, app usage, arming and disarming activity, sensor events, alarm events, environmental readings, and camera audio or video if you have enabled camera features.

* A Note on Camera Video and Audio Data: If you have a Vivint camera and enable camera detection features (optional and off by default), the camera records short video clips when it detects things (like people, pets, or vehicles) you configure it to detect. These clips include video footage and audio, unless you disable audio recording. We store these clips for no more than 45 days. If you subscribe to continuous video recording (our 24/7 DVR Playback service), the video is stored locally on your Vivint system; we do not store it. If you choose to opt in to share images from a specific camera, we may use those images to improve and train our artificial intelligence (AI) detection features, such as identifying people, packages, pets, or vehicles. Your participation is entirely voluntary and is off by default. We use the images only to improve and validate our detection technologies and related product features. We apply safeguards designed to reduce or remove information that could identify you. You can opt out at any time. If you opt out, we will stop using any newly collected images from that camera for training.

1.2 Types of Sensitive Personal Information We Collect
The table below describes the categories of sensitive personal information we may collect, and have collected in the past 12 months, depending on your relationship with us and the products or services you use. Sensitive personal information is data that is especially private. We handle it with extra care, and in some cases, we must get your permission before using it.  

We do not intentionally collect other categories of sensitive personal information, such as genetic data, union membership, religious or philosophical beliefs, health information, sex life or sexual orientation information, or contents of mail, email, or text messages where Vivint is not the intended recipient, except where you choose to provide that information to us or where otherwise described in this notice.

How We Use Your Information

1.3. Business or Commercial Purpose for the Collection of Personal Information

We use your personal information for the purposes below, depending on the products and services you use:

• In connection with our products and services, such as processing or fulfilling orders and transactions, providing our products and services, billing and processing payments, managing billing disputes, collections, and chargebacks, providing customer service (including technical support), servicing accounts, creating and maintaining records, and verifying eligibility for products or services.

• To enable the functionality of your Vivint system and provide you with related services. Here are a few examples: We collect sensor data from door/window sensors to determine whether to trigger an alarm when the door is opened. If you enable location services in your Vivint app, geolocation data may be used to improve the accuracy of your Vivint thermostat’s Smart Comfort feature, which adjusts your thermostat when you are away, home, or traveling home. If you enable package detection on a camera, we use its video and event data to notify you when a package is detected. We also collect system data to perform diagnostics, deliver firmware and software updates, and support remote troubleshooting of your Vivint system and devices.

• To verify the information you provide to us and check your eligibility for special programs and discounts (e.g., senior and military programs and discounts). 

• To process your application for employment or maintain your employment relationship with Vivint. 

• To make our products better and to improve your experience. This includes internal research and technical development, which may involve operational business analysis and projections, as well as debugging to identify and fix errors affecting product functionality. If you opt in to sharing data from your camera with us, which is optional, we may use it to train our artificial intelligence (AI) models, such as our image detection capabilities.

• To monitor and record communications we have with you, including phone conversations, SMS/text messages (in compliance with applicable laws), chat sessions, and emails, for quality assurance, training, and monitoring purposes, to ensure we provide you with quality service and meet our legal responsibilities.

• For legal, safety, or security reasons, such as protecting our customers' safety, detecting, investigating, and preventing fraud, unauthorized transactions, and unauthorized access to your account or system, complying with legal requirements and responding to regulatory inquiries, enforcing our terms and conditions, performing under a contract with you, taking steps at your request before entering a contract, and protecting against malicious, deceptive, or illegal activity.

• For marketing and advertising, such as sending information about our products and services or those of our affiliates, business partners, or other third parties. This may include using your information to send you in-app messages and notices, social media ads, email, SMS/text messages, newsletters, surveys, and the like. We also use your personal information for short-term transient use, such as showing and measuring ads (including non-personalized advertising, auditing impressions, placement, quality, and compliance). 

• To provide alarm monitoring services, including receiving and responding to alarm signals, coordinating emergency dispatch, and communicating with emergency responders on your behalf.

• To communicate with you about your account, products, and services, including through email, SMS/text messages, push notifications, in-app messages, phone calls, and mail, whether sent directly by us or through third-party communications platforms on our behalf. This includes transactional and service-related communications such as order confirmations, appointment reminders, system alerts, and billing notices.

• To perform required market transactions and support electric delivery services, including in connection with demand response programs or other energy-related services offered through our affiliates or business partners.

We process personal information for purposes that are reasonably necessary and proportionate to achieve the purposes described in this notice.

Sources Of Information

1.4 Sources of Personal Information We Collect

We collect personal information about you from the following sources, depending on what information we collect and for what purpose we collect it:

• Directly from you. We collect information you provide, such as when you create an account, make a purchase, request a quote, contact us, or interact with us on our websites or via phone calls, text messages, chats, emails, web forms, or social media.

• Our products and services. We collect information from your use of a Vivint website; the Vivint app; or your Vivint system, products, and services. 

• Integrated third-party products. Integrated third-party products are products or services provided by other companies that work with or connect to our services. Such as linking your home energy or solar energy account to your Vivint app.

• Data collected automatically through tracking technologies. We may automatically collect information or inferences about you through tracking technologies such as cookies (discussed in Section 3) and tools that track your usage of Vivint websites or apps. Some of this information may be considered personal information under applicable privacy laws. 

• Third parties. We may collect information from third parties, such as through referral programs and lead generation. We may also obtain information about you from business partners, public sources and databases, data brokers, social media companies, and other parties.

• Related companies. Corporate parents, affiliates, and subsidiaries.

• Corporate transactions. On rare occasions we may receive information about you as a result of a potential or actual corporate merger or acquisition.

How We Disclose Your Information

2. Personal Information We Disclose for a Business Purpose, For What Purpose, and To Whom.

We share personal information with companies that help us run our business and provide our services. We only share what is needed, and we require those companies to protect your information and use it only for our purposes.

Along with the category-specific disclosures outlined in the table below, we might also share any of the personal information categories mentioned in this notice with the following recipients for the following purposes:

• To our corporate parents, affiliates, and subsidiaries, to support the operation of our business

• To professional advisors (e.g., lawyers, accountants, consultants, insurers, and information security and forensics experts)

• To cloud hosting service providers

• To potential or actual acquirers or investors and their professional advisors, in connection with an actual or proposed merger, acquisition, sale, divestment or investment in or of all or any part of our business

• Law enforcement, regulators, government officials, and courts if we are required to do so or to protect our legal rights

• As necessary to comply with the law, exercise, establish, or defend legal rights, or protect the vital interests of users, business partners, service providers, or another third-party

The following terms are used in the table below:

• "Service providers" help us deliver and operate our products and services, including data analytics, wireless carriers, cloud storage, data security, fraud detection and prevention, ecommerce support, surveys and research, and administering promotions, offers, and loyalty programs; and

• "Business partners" are companies with whom we jointly offer products and services, such as utility companies, demand response providers, solar energy system, and home battery providers.

We disclose personal information for the following purposes and to the following categories of recipients:

SMS opt-in data and consent will not be shared with third parties for their own marketing or promotional purposes.

Sale, Sharing, and Targeted Advertising

3. PERSONAL INFORMATION WE SELL, “SHARE,” OR USE FOR TARGETED ADVERTISING AND THE PURPOSE FOR IT

We may sell, share (for cross-context behavioral advertising), or engage in targeted advertising with the following personal information: 

Cookies and Other Tracking Technologies

4. WHAT ARE COOKIES AND OTHER TRACKING TECHNOLOGIES, AND DOES VIVINT USE THEM?
When you visit websites, they may store or retrieve information on your browser in the form of cookies, pixels, web beacons, and similar tracking technologies (collectively, “Technologies”). This information might be about you, your preferences, your device, and your online activity.

4.1 Technology Categories We Use
We use the following types of Technologies:

• Strictly Necessary Cookies: These cookies and other technologies are necessary for the website to function and cannot be switched off in our systems. They are usually set in response to actions you take, such as viewing page content, setting preferences, or logging into or out of your account. We also use these Technologies to enable essential functionality needed for the security and efficiency of the services you request, such as authentication and load balancing. While you cannot opt out of Strictly Necessary Technologies through our Preference Center, you can set your browser to block or alert you about these Technologies, but some parts of the site may not work properly if they are blocked.

• Performance Technologies: These Technologies provide us with analytics about website performance and visitors. By using these Technologies, we can count website visits and traffic sources to improve the performance of our website and application(s). Data collected through these Technologies may also be used by the third-party providers for their own purposes, such as improving the Technologies and their services.

• Functional Technologies: These Technologies enable us to provide enhanced functionality and personalization on the website. They are set by us or by the providers we use to implement additional functionality or improve website performance. However, they are not directly related to the service you request. These Technologies support features such as auto-filled text boxes, live web chat platforms, optional forms, and optional security features like single sign-on (SSO). If you do not allow these Technologies, some or all these services may not function properly.

• Targeting Technologies: These Technologies may be set on our website by our advertising partners. These Technologies may be used by those companies to build a profile of your interests, show you relevant advertisements on other websites, manage the performance of advertisements, and build user profiles. The information collected through these Technologies may be used to create profiles and understand user behavior and browsing interests across the web. Those profiles may then be used to customize the ads you see when you visit other websites. If you do not allow these Technologies, you will still receive advertising, but it may be less tailored to your interests.

4.2 Your Rights and Choices
You can limit our use of Technologies in the following ways:

• Privacy Preference Center: Use the “Manage Cookies” link in our website footer to open the Privacy Preference Center, where you can disable all non-Necessary Technologies.

• Opt-Out Options: You can opt out of the sale, sharing, and targeted advertising as explained in Section 9.

• Global Privacy Control: If you enable Global Privacy Control in your browser, we treat this as an opt-out preference signal for non-Necessary Technologies.

• Browser Controls: Use your browser settings to block or delete Technologies.

Facial Recognition

5. FACIAL RECOGNITION 
In some locations, we offer an optional facial recognition feature called Familiar Faces. It is off by default.  

5.1 What Familiar Faces Does 
When enabled, Familiar Faces analyzes faces captured in your camera's field of view and creates unique face data (a mathematical representation of facial features that are not linked to any particular person). It saves this face data in a Familiar Faces library, groups face data that are likely to be of a single person and lets you assign labels to the grouped face data (such as a name or a description like "Mom"). Once grouped face data is recognized and labeled, your system can personalize messaging for you, for example, "Mom is at your door" instead of "A person is at your door." 
This feature is designed such that: 

• Face data is created and used only to provide the Familiar Faces feature to you for your personal use on your account. 

• Face data is not used to identify any particular person, but only to match face data detected by your camera with grouped face data you label in your Familiar Faces library. 

• Any processing performed by us or by software on your Vivint devices is conducted strictly at your direction by enabling the feature. 

5.2 How Face Data Is Processed and Stored 

• Your data is yours. You are the controller of the face data generated from images and video collected by your camera and system. We provide the technology used by your camera and system and process face data strictly at your direction and only to deliver the Familiar Faces feature to you. You control whether face data is collected and how it is used within your system, not us.  

• No other uses by us. We do not use your face data for advertising, generating marketing profiles, AI model training (unless opted into by you as outlined in the Optional Service Improvements bullet below), profiling, identity resolution, or any purpose unrelated to providing this feature to you. We do not sell, lease, trade, or otherwise commercially exploit your face data. Face data is not combined with data from other products, services, or accounts to create cross-context behavioral or identity profiles. We do not use or retain face data for any commercial purpose, independent of providing the Familiar Faces feature to you. Your Familiar Faces library is only used with your account accounts. We do not link, merge, or share face data across different customer accounts. 

• No external matching. We do not compare your face data against any external photo database or third-party data source. Recognition relies solely on the face data your system has captured and the labels you provide.  

• Optional Service Improvement. If you opt in or have opted in to data sharing on a camera that uses this feature, you consent to our using the face data from your system to improve our products and services, including training our AI, where permitted by law. You can opt out of this feature sharing at any time by disabling data sharing in each camera’s settings menu. 

5.3 Your Control Over This Feature 

• Enable and disable at any time. You choose whether to turn Familiar Faces on or off for each camera. When you turn it off, the system stops generating new face data from that camera. 

• Delete faces. You can delete any individually labelled face data or all face data in your Familiar Faces library at any time in the Vivint app. 

• Automatic deletion. If you disable the Familiar Faces feature or close your Vivint account, your entire Familiar Faces library will be deleted within 60 days. 

5.4 Your Responsibilities 
You are responsible for using this feature in a lawful and respectful manner. Depending on where you live, laws may require you to inform people that your camera uses facial recognition or obtain their consent before their face data is captured. By enabling this feature, you are responsible for any consequences, not us.  We recommend you: 

• Set up Detection Zones. During setup and at any time afterward, configure your cameras’ detection zones, sensitivity settings, and camera placement to limit collection to your own property. Avoid setting detection zones in public areas, sidewalks, or neighboring properties. 

• Inform people you label. We recommend you notify people you choose to label as a familiar face in your Vivint system.  

• Check local law.  Check applicable local laws before turning on the feature. Some laws require you to get consent from individuals before their face data is captured.  

Data Retention and Security

6. HOW DOES VIVINT PROTECT MY PERSONAL INFORMATION?
We use a combination of administrative, technical, and physical safeguards to help keep your information safe. These measures are designed to reduce the risk of unauthorized access, use, or disclosure. Please keep in mind that while we take precautions, we also encourage you to use care when sending or receiving personal information online. While we strive to keep your information secure, no system can be guaranteed to be completely secure. In the unlikely event that your information is compromised, we will notify you as quickly as reasonably possible, and in accordance with applicable laws.

As allowed according to applicable law, your information may be stored or processed in the United States. When this occurs, we take appropriate steps to help ensure that your personal information is handled in accordance with this privacy notice and relevant privacy laws.

We keep your personal information only for as long as we need it to provide our services, meet legal requirements, resolve disputes, and enforce our agreements. How long we keep information depends on what it is and why we collected it. When we no longer need it, we delete it or anonymize it.

We conduct data protection assessments and implement appropriate safeguards for certain processing activities where required by applicable law.

Your Privacy Rights

7. WHAT RIGHTS DO I HAVE FOR MY PERSONAL INFORMATION?
At Vivint, we respect your rights related to your personal information. Your rights depend on where you live. They may include:

• Right to Delete: You can ask us to delete your personal information. In some cases, we may need to keep certain information as required or permitted by law, to provide requested services, complete transactions, perform a contract, protect security, prevent fraud, or comply with legal obligations. Please note that deleting your information may also require closing your account, which could mean ending services or products we provide to you.

• Right to Know, Access, and Confirm Processing: You may request information about the personal information we collect or process about you, including the categories of personal information we collect, the categories of sources from which we collect it, the purposes for which we collect, use, disclose, sell, or share it, the categories of third parties to whom we disclose it, and the specific pieces of personal information we maintain about you, where required by applicable law. You may also request a copy of your personal information. Oregon residents may also request a list of specific third parties to whom we have disclosed personal information, as described in the Oregon section below.

• Right to Correct: If the personal information we maintain about you is inaccurate, you can ask us to correct it. We may deny or limit a correction request where permitted by law, including if we cannot verify the accuracy of the requested correction.

• Right to Data Portability: You can request your personal information in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the information to another entity without hindrance, where required by applicable law.

• Right to Opt Out of Sale: Vivint does not sell personal information for monetary consideration. Some state privacy laws define “sale” more broadly. Where applicable, you may opt out of the sale of your personal information.

• Right to Opt Out of Sharing and Targeted Advertising: Where applicable, you may opt out of our sharing of personal information for cross-context behavioral advertising and our processing of personal information for targeted advertising. You may exercise applicable opt-out rights by clicking the “Do Not Sell or Share My Personal Information” link or ‘Manage Cookies” link in the footer of our website, www.vivint.com.

• Right to Opt Out of Certain Profiling: “Profiling” means the automated processing of your personal information to evaluate, analyze, or predict aspects of your behavior, preferences, or characteristics. Where required by law, you may opt out of profiling in furtherance of decisions that produce legal or similarly significant effects concerning you.

• Rights Related to Automated Decision-Making Technology: Vivint does not use automated decision-making technology to make significant decisions about you. 

• Opt-Out Preference Signals: Where required by law, we honor legally recognized opt-out preference signals, such as Global Privacy Control. When we detect such a signal, we treat it as a request to opt out of sale, sharing, and/or targeted advertising for the browser or device through which the signal is sent, as required by applicable law. If you are logged into your Vivint account or otherwise authenticate your identity, we may also apply the opt-out to your account where required or appropriate. Because opt-out preference signals are browser- or device-based, you may need to enable the signal on each browser or device you use.

• Sensitive Personal Information and Consent: Certain state privacy laws require consent before processing sensitive personal information. We only process sensitive information where permitted by law, including where you have provided consent when required. Some laws require us to get your permission before using certain sensitive information. When that applies, we will ask for your consent. You can withdraw your consent at any time, subject to limited legal exceptions.

• Right to Withdraw Consent: If we process your personal information based on consent, you may withdraw that consent at any time, where required by applicable law.

• Right to Non-Discrimination: We will not unlawfully discriminate against you, deny goods or services, charge a different price, provide a different level or quality of service, or retaliate against you because you exercised your privacy rights. We do not offer financial incentives in exchange for personal information unless disclosed at the time of collection.

• Right to Appeal: If we deny your privacy rights request, you may have the right to appeal our decision. We will explain how to submit an appeal in our response, where required by applicable law.

Certain state privacy laws provide additional rights beyond those described above. Depending on where you live or where we deliver our products and services to you, you may have extra rights related to your personal information. These rights may not apply in every situation, may be subject to legal exceptions, and may require us to verify your identity before responding. These rights are intended to comply with applicable state privacy laws and will be interpreted and applied in accordance with the law of your state of residence.

International Users and Data Transfers

8. PRIVACY RIGHTS AND CHOICES FOR SPECIFIC JURISDICTIONS AND INTERNATIONAL USERS
This section supplements the general rights described above and applies to residents of certain locations. Where differences exist, we apply the rights and protections required by the state where you reside.

8.1 Information for Users Outside of the United States
Our products and services are marketed, offered, and intended for customers in the United States. If you are located outside the United States and choose to use them, your information may be transferred to the United States or other countries where our trusted service providers or we operate. These countries may have different privacy laws, and they may not offer the same level of data protection

8.2. Does Vivint transfer personal information to other countries?
Generally, our customer data is stored in the United States. In limited circumstances, employees, service providers, or business partners may access or process customer data from another country, or a vendor may host certain customer data outside the United States. When this occurs, we use contractual, technical, and organizational safeguards designed to protect personal information consistent with this notice and applicable law.

State-Specific Disclosures

8.3 State-Specific Rights Regarding Information We Share with Third Parties: 

• If you are an Oregon resident, you may request a list of the specific third parties to which we have disclosed your personal information or, if permitted by law, a list of specific third parties to which we have disclosed any consumer’s personal information.

• If you are a Minnesota resident, you may obtain from us a list of the specific parties to which we have disclosed your personal information.  If we do not maintain the information in a format specific to you, we may provide a list of specific third parties to whom we have disclosed any consumer’s personal information, as permitted by law.

• If you are a Delaware resident, you have the right to obtain from us a list of the categories of third parties to whom we have disclosed your Personal Information.

8.4 Rights for California Residents

• Right to Limit the Use of Sensitive Personal Information: California law gives residents the right to limit certain uses and disclosures of sensitive personal information when a business uses or discloses that information for purposes beyond those permitted by law. Vivint does not use or disclose sensitive personal information for purposes that require us to offer this right.

• Shine the Light (California Civil Code § 1798.83): California residents may request, once per calendar year, information about certain disclosures of personal information to third parties for those third parties’ direct marketing purposes during the immediately preceding calendar year. This information may include the categories of personal information disclosed and the names and addresses of those third parties.

8.5 Information for Nevada Residents
Nevada law permits residents to submit a verified request directing certain operators or data brokers not to sell covered information, as those terms are defined under Nevada Revised Statutes Chapter 603A. Nevada residents may submit such requests by contacting us at [email protected]. We do not sell covered information in a manner that triggers Nevada’s statutory sales opt-out requirements.

How to Exercise Your Rights

9. HOW TO EXERCISE YOUR PRIVACY RIGHTS

9.1 Ways to Exercise Your Rights
You can exercise your privacy rights, to the extent applicable to you, by sending us an email at [email protected], by submitting a request through our privacy rights request portal available here, by calling us at 800.216.5232, or, for certain opt-out rights, by using an opt-out preference signal or other universal opt-out mechanism that we are required to recognize under applicable law.

Where required by applicable law, including laws such as the Colorado Privacy Act, we honor legally recognized universal opt-out mechanisms, such as Global Privacy Control (GPC), and treat them as a request to opt out of sale, sharing, and/or targeted advertising for the browser or device through which the signal is sent. If you are logged into your Vivint account or otherwise authenticate your identity, we may also apply the opt-out to your account where required or appropriate. Because opt-out preference signals are browser- or device-based, you may need to enable the signal on each browser or device you use.

9.2 How We Verify Your Identity
To protect your privacy, we may need to verify your identity before responding to certain privacy requests. How we do that depends on the type of request and whether you have an account with us. If we cannot reasonably verify your identity, we may not be able to fulfill your request and will explain the reason.

9.3 Authorized Agents
If you use an authorized agent to submit a request to know, correct, delete, or opt out of certain processing of your personal information, we may require proof that you authorized the agent to act on your behalf. We may also ask you to verify your identity directly with us or to confirm that you gave the agent permission to submit the request. We will process authorized-agent requests as required by applicable law.

9.4 When Requests May Be Denied
There may be situations where we cannot fully grant your request. For example, we may deny all or part of a request if:

• We are required by law to retain the information;

• We are unable to verify the requester’s identity;

• The information is needed for security, fraud prevention, or other legitimate purposes;

• Fulfilling the request would compromise another person’s privacy; or

• The request repeated so often that we are not required to respond each time.

9.5 Our Response Timing and Appeals
We will respond to valid requests to access, correct, or delete personal information within 45 calendar days. If additional time is needed, we may take up to an additional 45 days and will notify you of the reason for the delay.

Requests for access or data portability will be provided securely. If we deny your request, we will explain the reason. In some states, you may have the right to appeal our decision using the methods described above. If you appeal our decision, we will respond within the timeframe required by applicable law. If we deny your appeal, we will provide information about how you may contact the applicable state regulator or Attorney General where required by law.

Other Privacy Choices

10. OTHER PRIVACY OPTIONS
In addition to your legal rights, you have the following choices:

• Account Information. You can update your account information through your account settings on our websites or apps or by emailing us at [email protected]. 

• Turning Off Location Information. You can prevent your mobile device from sharing location information with us through your mobile device’s operating system settings. This will disable certain location-based features of your Vivint products and services. Please note that even if you disable location sharing on your mobile device, we will continue to receive your IP address, which can determine your general location.

• Disabling Push Notifications. If you have permitted push notifications, our mobile application may send them to your mobile device. If you would like to disable push notifications, you can do so using your mobile device settings.

• Marketing communications. You can unsubscribe from our promotional emails via the unsubscribe link provided in the emails. To opt out of receiving our direct mail promotional materials, please send us an email at [email protected]. Please note that you will continue to receive administrative messages from us even if you opt out of receiving promotional messages.

• Personalized Ads. Some of our advertising partners are members of the Network Advertising Initiative (“NAI”) or the Digital Advertising Alliance (“DAA”). If you do not wish to receive our personalized interest-based ads, please visit the NAI by clicking here to learn about your options for opting out of receiving personalized ads from member companies.

Children’s Information

11. HOW DOES VIVINT PROTECT CHILDREN’S PRIVACY?
Our website, products, and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected personal information from a child under 13 without verified parental consent, we will delete that information promptly. Only individuals aged 18 and older are permitted to act as owners of our products and services.

Vivint cameras may capture images or recordings of people when they are within a camera’s field of view. We process that information as described in this notice, but we do not use it to identify children in the images.

If you believe we may have collected personal information from a child under 13, please have a parent or guardian contact us at [email protected].

We do not knowingly sell or share personal information of consumers under 16 nor knowingly use personal information of consumers under 16 for targeted advertising or profiling, except where permitted by applicable law and with any required consent.

Changes to this Privacy Notice

12. WHEN IS THIS PRIVACY NOTICE CHANGED?
We may update this privacy notice from time to time as laws, technology, or our business changes. When we do, we will post the updated notice here and update the Effective Date above. If we make material changes that affect your privacy rights, we will provide notice as required by applicable law so you can review the updated notice before it takes effect. If applicable law requires your consent for certain changes, we will ask for your consent before those changes apply to you.

Contact Us

13. WHO CAN I TALK TO IF I HAVE QUESTIONS ABOUT THIS NOTICE?
If you have questions about this notice, you may contact the Privacy Office at [email protected]. Vivint is committed to protecting your privacy and working with you to address any questions or concerns about how we handle personal information. We will respond to your inquiry within the timeframes required by applicable law and will let you know if we need additional information from you.

If your feedback helps us improve our privacy practices, we will work to make those improvements as soon as reasonably possible. If you believe we have not handled your request or concern appropriately, you may have the right, depending on your state, to appeal our decision or to contact your state privacy regulator. If we deny your appeal, and applicable law requires us to do so, we will provide information about how you may contact the appropriate state regulator or Attorney General.