Jun 02, 2022|

Customers Review Vivint's Professional Services 

The services Vivint provides go beyond exceptional home security and smart home automation. From beginning to end, we provide professional services that ensure your home or business is secure around the clock.

Read on to learn more about Vivint’s professional services, and see what our customers have to say about them as well.

Vivint Smart Home Pro showing two homeowners their newly-installed outdoor camera.
 

Professional security installation services

Home security installation varies widely from company to company. Some companies offer professional installation, while some systems allow you to DIY. But attempting installation yourself can be tricky, especially if you are attempting to integrate multiple brands into one greater system or if you have home automation devices you want to integrate with your home security.

Vivint includes professional installation with all of their systems, ensuring your entire security system works seamlessly without any extra effort from you.

Professional installation benefits

Even hardcore DIYers appreciate the benefits of Vivint’s system installation, including:

  • Licensed Smart Home pros who are security experts that ensure you get the most from your system. They know how to place surveillance cameras for best views, ensure all devices connect properly to wi-fi, and make sure new customers know how to work their security equipment.
  • Knowing your home automation and home security devices work together.
  • Peace of mind knowing your system was installed correctly and is communicating with the monitoring center.

Professional installation reviews

Our customers appreciate that they can leave the work to the pros—take a look at what they have to say here:

Joaquin’s review:

the Technician came on time as promised and did the installation on my security Cameras in less time than I expected to be.He gave me his buisness Card to make sure that if there's any problems out of the Installments of the system...just call him and he'll take care of the problem...Keep up the good work.

Joaquin

Jeff’s review:

The installation of my Out Door Cameras was flawless. I called Vivint on Thursday for installation and Vivint was able to have a Technician install my Cameras the next day on Friday. The Technician was on time, friendly and competent on installing the Cameras. Further, I was able to pay for the Cameras over 5 months. Im very satisfied with the Cameras. Overall experience with Vivint A++.

Jeff

Eckhoff’s review:

They were able to schedule an install in a timely manner. The tech arrived on time. The tech made the best recommendations for our safety and ensured that all bases were covered. He was very accommodating and patient. Explained the system well and made sure we knew how to use it.

Eckhoff

Kendra’s review:

The complete process was easy, customer service and technician were very nice! The technician was approachable, knowledgeable, and thorough. And most importantly, he didn’t take the whole time to complete our install. Sales representative was friendly and professional, and he even texted me to call back after my call dropped. Dalton was very enthusiastic and accommodating.

Kendra

Let’s be neighbors.

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Monitoring service

When a home security alarm in your home goes off, who verifies if it’s a real emergency and contacts emergency responders? That depends on how it’s monitored. When it comes to home security systems, your alarm system can be monitored professionally or you can do it yourself.

What is professional monitoring?

Professional monitoring is the most comprehensive form of monitoring for your smart home. With 24/7 real-time monitoring from Vivint, if an alarm—such as a burglar alarm or fire alarm— is tripped, the monitoring center contacts the homeowner to see if they need help. If it is indeed an emergency, they will dispatch emergency responders for you.

Monitoring service benefits

There are many benefits to choosing Vivint professional monitoring versus monitoring your system yourself, including:

  • Monitoring 24/7, 365 days a year.
  • Can dispatch emergency responders to your home if you are away or unable to verify if it is a real emergency.
  • Fast response times that average less than 10 seconds.
  • Peace of mind knowing your home and family are always protected.

Professional monitoring reviews

Our customers are impressed with the peace of mind and responsiveness our professional monitoring provides, too. Check out what they have to say:

Customer’s review:

I have been with Vivint for six years now and will continue to be with them, I have had several times when Vivint prevented a couple of break ins at my house. I know that I can count on Vivint to be there, I even have my vehicles being monitored by Vivint. I don't know of anyone else that offers this monitoring service.

Customer

Rita’s review:

I have been a Vivint customer since 2011. I am EXTREMELY happy with the quality of the service and the products. From billing issues to service/technical problems, the representatives are very friendly, accommodating and kind. I feel very safe with the monitoring system. Whenever the alarm has gone off, they have been prompt with their response. I also really appreciate getting warnings whenever a tornado warning has been issued in my area. I am just very pleased and plan on continuing with Vivint indefinitely!

Rita

Shawn’s review:

Great Security System.. Great Customer Service... Great Response Times. Vivint Monitoring has saved me many times in un-preventable damages. Great Company 😊

Shawn

Brian’s review:

Vivint is an amazing security system. The 2 way communication between the monitoring system and my home is the reason I elected them to offer security and peace of mind!

Brian
Woman talking into a headset in a Vivint monitoring center.
 

Business security

Vivint also provides security solutions for small and home-based businesses. The same services homeowners trust for their homes can also help secure their businesses, protecting from intruders and theft and other risks.

Who needs business security?

Business owners of all types can benefit from Vivint Business Security. Security solutions for businesses can include:

  • Video surveillance systems with indoor and outdoor cameras, complete with proactive protection that identifies and warns lurkers they’re on camera.
  • Access control via smart locks to prohibited or limited-access areas.
  • Remote monitoring and control right from your cell phone via the Vivint app.

Business security reviews

These reviews show why our customers trust Vivint for their business security needs:

Omer’s review:

The alarm system is really good for a business and easily accessible by a smart phone. The technician that finished the required job today is professional and friendly. Thanks

Omer

JR’s review:

We have Vivint in both our home and business. It is easy to use, the features are even more than we had hoped, and the service is exceptional. We have worked with 3 technicians (including the recent additions to our home system) and all 3 have been OUTSTANDING! Very prompt, helpful, knowledgeable, and courteous, and all went above and beyond what was expected.

JR

Cathy’s review:

I love the system it allows me to handle my business from different locations and convenient for allowing access to my home under my private control.

Cathy

Bill’s review:

We first started using Vivint at home. We love the motion sensors, door bell camera and ease of use. Customer support is always helpful! We were happy enough with Vivint as a hoe that we deiced to use the same service in our business. Same basic set up. Multiple cameras that are remotely accessible, remote engaging and disengaging of the system; perfect for home and small business!

Bill

Medical alert systems

Medical alert systems typically include an emergency pendant that can be worn around the neck or wrist. They include a button that connects the wearer to the monitoring team, which will dispatch emergency responders to your home on your behalf.

Medical alert system benefits

Medical alert systems provide many benefits for people of all ages and abilities, including:

  • Older individuals who want to enjoy independent living in their homes while still having access to immediate help.
  • People with limited mobility that may have problems getting help or dialing a phone number.
  • Anyone who wants the added peace of mind of being in touch with the monitoring center in any emergency, whether it’s medical, a fire, or a break-in.

Medical alert system reviews

Our customers appreciate the peace of mind our medical alert system provides for themselves and their loved ones:

William’s review:

Love our system.. we had a medical emergency one day and my phone wasn’t in reach.. I hit the emergency button on the panel and within 7 minutes the paramedics and fire dept arrived to my house. The Vivint rep stayed on the line via the control panel till help arrived.

William

John’s review:

We have been very pleased with our equipment and the service we have received. In addition to the outside cameras to show us the yard, driveway, deliveries, my wife has a "panic button" she wears around her neck in case of a fall or medical emergency. She has accidentally set it off a few times while getting used to it. We get a call from Vivint checking on her before we can get across the room to turn the alarm off!! Excellent!

John

Shane’s review:

I have twice had to use the emergency medical feature and responses were immediate. Very quick and professional.

Shane

Carol’s review:

Quick response - always! Courteous and helpful - always! Awesome to work with! I feel my elderly mother is constantly watched over and safe!

Carol
Smart Home Pro installing a Vivint sign in a front yard.
 

Professional services you can trust

As our customers can attest, Vivint provides reliable, professional services for greater peace of mind, whether home or away.

Whether you’re in the beginning stages of finding security solutions for your home or business or want to add additional services, we can help you customize a system that fits your needs. Contact our Smart Home Pros today at 855.822.1220 for a free quote.

Get a free quote today.

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