What do I do with my existing equipment?

 

Thumbnail
What equipment do I get in my new home?
  • We’ll give you new starter equipment once you’re in your new home.
  • We’ll also replace up to three of the following items if you had them installed at your previous home: door locks, thermostats, doorbell cameras. 
  • If you are interested in additional equipment, you can purchase items at time of install. Additional charges will apply for any new or upgraded equipment. *  
Thumbnail
How much will this cost me?
  • Save yourself a removal fee by doing the equipment removal yourself. 
  • Professional installation is $129. 
  • Call us to set up your installation appointment once you know your move-in date. 
  • There will be no changes to your contract terms or monthly payment. 
Thumbnail

Ready to get started?

Two weeks prior to your move, give us a call at 855.695.5400.

Moves for military customers.

If you are an active service member moving to a new home, please contact us for options on getting your system moved. 

 

Learn more about moves for military

Veterans
Get paid for referring new customers.

If the new residents activate the system in your old home, or install a new one after you leave, you could be eligible for a referral credit. 

 

Call us to learn more

Vivint Referral
Temporarily postpone reinstallation.

If you're between permanent residences, we can remove your system and you can hang onto it until you're resettled.  Be sure to contact us before you lose access to your current home so we can see if you qualify.

Family Unpacking Car

Frequently asked questions

Ok, I think I know which moving plan works for me. Now what?

Two weeks prior to your move, give us a call! We will set up your removal and/or installation appointments.

Why do I need to call before I lose access to my current residence?

Depending on which system you currently have, and which move plan you choose, you may need to take some parts of your system with you to your new home.

How long does it take to remove my system?

If you choose to have it professionally removed, it can take anywhere from 1-2 hours once the technician arrives. Please keep this in mind when scheduling your appointment. If you choose to remove it yourself, depending on what you are taking with you, it can take anywhere from 20 minutes to a couple of hours.

What if I am between homes for a period of time?

If you are going to be between homes for a short period of time, we have a Deferment Policy that allows you to flexibly suspend your service until you get resettled. For specifics, please call a Moves Specialist to discuss your particular situation.

How long does it take to install a system in my new home?

Both new installs and re-installations take approximately 3 hours. Please keep this in mind when scheduling your appointment.

Are there any necessary requirements for my new home?

Yes! Please make sure your new home has power at the time of installation. If you’re having cameras installed, please also be sure an internet connection is setup prior to installation.

How can I find out if Vivint offers service at my new home location?

We service all 50 states and each of the Canadian provinces, but can easily confirm for you by looking up your new address. Chat now to find out.

*Equipment and upgrade fees will vary based on length of contract, type of system, upgrades or additional products requested, and credit approval. Please speak with a Smart Home Specialist for specific fees and pricing regarding your move. 

Plug-in items include: Ping cameras, key fobs, panic pendants, Amazon Echo, Google Home, Smart Drive, Vivint router, lamp/small appliance modules, etc.

Starter equipment includes four door/window sensors and your choice of a smoke detector, motion sensor, or glass break sensor.