We'll help you do it yourself

You move the key components of your system, and we’ll replace the rest when installing in your new home. We recommend this option for systems with ten products or less.

What do I do with my existing equipment?

Bring just your panel and any plug-in items with you to your new home. To remove your panel, follow the Smart Hub removal instructions.

 

What equipment do I get in my new home?

Once you’re in your new home, we’ll give you new starter equipment. You can purchase additional items at time of install. Additional charges apply for any new or upgraded equipment. 

What will this cost me?

Save yourself a removal fee and just pay $149 for professional installation. Give us a call to set up your installation appointment once you know your move-in date. There will be no changes to your contract terms or monthly payment. 

Every circumstance, covered

  • Three people sitting in their military uniforms
    Moves for military customers

    If you are an active service member moving to a new home, please contact us for options on getting your system moved. 

  • Man ringing a Vivint Doorbell Camera Pro
    Get paid for referring new customers

    If the new residents activate the system in your old home, or install a new one after you leave, you could be eligible for a referral credit.

  • Mom and two young kids walking out of house towards a car
    Temporarily postpone reinstallation

    If you're between residences, we’ll remove your system and you hang onto it until you're resettled. To see if you qualify, be sure to contact us before you lose access to your current home.

Ready to get started?

Two weeks prior to your move, give us a call at 844.481.8630

Frequently asked questions
about moving your system

Ok, I think I know which moving plan works for me. Now what?

Two weeks prior to your move, give us a call! We will set up your removal and/or installation appointments.

Why do I need to call before I lose access to my current residence?

Depending on which system you currently have, and which move plan you choose, you may need to take some parts of your system with you to your new home.

How long does it take to remove my system?

If you choose to have it professionally removed, it can take anywhere from 1-2 hours once the technician arrives. Please keep this in mind when scheduling your appointment. If you choose to remove it yourself, depending on what you are taking with you, it can take anywhere from 20 minutes to a couple of hours.

What if I am between homes for a period of time?

If you are going to be between homes for a short period of time, we have a Deferment Policy that allows you to flexibly suspend your service until you get resettled. For specifics, please call a Moves Specialist to discuss your particular situation.

How long does it take to install a system in my new home?

Both new installs and re-installations take approximately 3 hours. Please keep this in mind when scheduling your appointment.

Are there any necessary requirements for my new home?

Yes! Please make sure your new home has power at the time of installation. If you’re having cameras installed, please also be sure an internet connection is setup prior to installation.

How can I find out if Vivint offers service at my new home location?

We service all 50 states and each of the Canadian provinces, but can easily confirm for you by looking up your new address. Chat now to find out. 

Plug-in items include: Ping cameras, key fobs, panic pendants, Amazon Echo, Google Home, Smart Drive, Vivint router, lamp/small appliance modules, etc.

Starter equipment includes four door/window sensors and your choice of a smoke detector, motion sensor, or glass break sensor.