What do I do with my equipment?
  • You can bring easy-to-move plug-in items with you and leave the rest. 

  • Qualifying customers will have the option to purchase new equipment and a new monthly service plan. * 

  • If you purchase new equipment, you can pay for it upfront or finance it through FlexPay, which allows you to pay for the cost of the equipment over time. 


How much will this move cost me?
  • There are no upfront costs for this option. 
  • Monthly rates will depend on package and equipment selections. Call us for more details. 

Ready to get started?

Two weeks prior to your move, give us a call at 855.695.5400.

Moves for military customers.

If you are an active service member moving to a new home, please contact us for options on getting your system moved. 


Learn more about moves for military

Get paid for referring new customers.

If the new residents activate the system in your old home, or install a new one after you leave, you could be eligible for a referral credit. 


Call us to learn more

Vivint Referral
Temporarily postpone reinstallation.

If you're between permanent residences, we can remove your system and you can hang onto it until you're resettled.  Be sure to contact us before you lose access to your current home so we can see if you qualify.

Family Unpacking Car

Frequently asked questions

Ok, I think I know which moving plan works for me. Now what?

Two weeks prior to your move, give us a call! We will set up your removal and/or installation appointments.

Why do I need to call before I lose access to my current residence?

Depending on which system you currently have, and which move plan you choose, you may need to take some parts of your system with you to your new home.

How long does it take to remove my system?

If you choose to have it professionally removed, it can take anywhere from 1-2 hours once the technician arrives. Please keep this in mind when scheduling your appointment. If you choose to remove it yourself, depending on what you are taking with you, it can take anywhere from 20 minutes to a couple of hours.

What if I am between homes for a period of time?

If you are going to be between homes for a short period of time, we have a Deferment Policy that allows you to flexibly suspend your service until you get resettled. For specifics, please call a Moves Specialist to discuss your particular situation.

How long does it take to install a system in my new home?

Both new installs and re-installations take approximately 3 hours. Please keep this in mind when scheduling your appointment.

Are there any necessary requirements for my new home?

Yes! Please make sure your new home has power at the time of installation. If you’re having cameras installed, please also be sure an internet connection is setup prior to installation.

How can I find out if Vivint offers service at my new home location?

We service all 50 states and each of the Canadian provinces, but can easily confirm for you by looking up your new address. Chat now to find out. 

*Credit check and pass required for this moves option. If you do not pass the credit check, you have the opportunity to pay $129 to have the system pulled from the current residence and $129 to have the system professionally re-installed at the new residence. Customers currently financing equipment do not qualify for this option. Customers moving within or to Canada do not qualify for this option. This moves policy is effective as of 4/23/2018.

Plug-in items include: Ping cameras, key fobs, panic pendants, Amazon Echo, Google Home, Smart Drive, Vivint router, lamp/small appliance modules, etc