What will this cost me?
Monthly rates are determined by the package and equipment you choose. Give us a call for more details.
We'll take care of everything for you
One less thing to worry about. We’ll remove your equipment for you and re-install it in your new home. We recommend this option for systems with more than ten products.
What do I do with my equipment?
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Easy transfer
Once we remove the equipment, you bring all the parts of your current smart home system with you to your new home then leave installation to us.
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Upgrade as needed
If you're interested in upgrading to the latest products, you can purchase them when your system is installed. Additional charges will apply.*
*Offer details
Every circumstance, covered
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Moves for military customers
If you are an active service member moving to a new home, please contact us for options on getting your system moved.
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Get paid for referring new customers
Referring the new homeowner of your old home to our Vivint Sales Team with your referral code could make you eligible for a referral credit.
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Temporarily postpone reinstallation
If you're between residences, we’ll remove your system and you hang onto it until you're resettled. To see if you qualify, be sure to contact us before you lose access to your current home.
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Frequently asked questions
about moving your system
Ok, I think I know which moving plan works for me. Now what?
Two weeks prior to your move, give us a call or chat with us! We will set up your removal and/or installation appointments.
Why do I need to call before I lose access to my current residence?
Depending on which system you currently have, and which move plan you choose, you may need to take some parts of your system with you to your new home.
How long does it take to remove my system?
If you choose to have it professionally removed, it can take anywhere from 1-2 hours once the technician arrives. Please keep this in mind when scheduling your appointment. If you choose to remove it yourself, depending on what you are taking with you, it can take anywhere from 20 minutes to a couple of hours.
What if I am between homes for a period of time?
If you find yourself in transition between homes for a brief period, do not worry. Our Deferment Policy lets you easily pause your service until you are all settled in again. Give us a call to see if you are eligible and to learn more about how it works. We are here to help!
How long does it take to install a system in my new home?
Both new installs and re-installations take approximately 3 hours. Please keep this in mind when scheduling your appointment.
Are there any necessary requirements for my new home?
Yes! Please make sure your new home has power at the time of installation. If you’re having cameras installed, please also be sure an internet connection is setup prior to installation.
How can I find out if Vivint offers service at my new home location?
We provide service in all 50 states and can confirm by checking your address. Give us a call to find out more details.
*Equipment and upgrade fees will vary based on length of contract, type of system, upgrades or additional products requested, and credit approval. Please speak with a Smart Home Specialist for specific fees and pricing regarding your move.
