TERRY WRIGHT
Aug 25, 2026
Vivint Security System Installation
Vivint technician Exceptional Security System Installation
I am writing to formally express my sincere appreciation for the outstanding service provided by Vivint Company and Technicians Garrett Thompson and Alex Wise during the recent installation and upgrading of our family’s security system on August 19th 2026.
As an executive, I evaluate service providers through a lens of reliability, technical execution, and operational efficiency. The Vivint Technician exceeded expectations across every metric. The installation was executed with seamless precision, minimal disruption to our household, and absolute attention to detail—from the optimal placement of hardware to the thorough configuration of our monitoring systems.
What stands out most is the high standard of professionalism and support. Garrett and Alex took the time to walk us through the system's architecture and user interface, ensuring complete clarity and peace of mind for my family.
It is rare to find a partner that delivers both top-tier technical capability and an exceptional customer experience. I offer my strongest recommendation for their services and look forward to our continued partnership. Well done guys!
Linda Massie
Aug 25, 2026
The installer was very knowledgeable…
The installer was very knowledgeable about the product. Did a great job.
Wanda McCloud
Aug 25, 2026
Professional experience!
Professional experience!
Porita Smith
Aug 25, 2026
Wonderful staff that explained every…
Wonderful staff that explained every device and how to use.
Very satisfied
I loved the service and the tech guy was so good
Great experience and quality equipment…
Great experience and quality equipment and professional person by the name Jay who installed my alarm.
Teressa f Echols
Aug 23, 2026
It was a great experience
It was a great experience. The Cell person was very very professional. I would enjoy talking with him.
Angela Robinson
Aug 21, 2026
BEST
Friendly, personable and professional!
Outstanding Service
Great, fast and friendly service
Caleb is very knowledgeable and as he…
Caleb is very knowledgeable and as he explained equipment, I was able to make an informed decision. Very satisfied.
Chris Hubbard
Aug 18, 2026
Good sales and good install crew
Good sales and good install crew. They don't try to sale you a bunch of stuff that you don't need.
BRENDA WILBUR
Aug 18, 2026
I’m satisfied
I’m satisfied
Derrick Smith
Aug 18, 2026
So far the experience with Vivint has been surprisingly good.
So far, the experience with Vivint has been surprisingly good.
Professional techs and sales guy
Professional techs and sales guy
Service from start to finish was…
Service from start to finish was amazing...from my initial call to purchase my system to installation, everything was quick & easy. Danny, the replacement who installed the system was very efficient & walked me thru how to use it. Would definitely refer Vivint.
The system is super easy to use and…
The system is super easy to use and makes us feel more safe and secure, at home and away.
Great Service
On 7/30/26 Adam came knocking on my door. I don’t normally answer my door but for some reason I did that day. He was so professional, friendly and well spoken that I had to listen to him. He convinced me to change from ADT and so far I have not regretted it.
Looking forward to continued exceptional service!
Clark, Sharon
Aug 14, 2026
Great service
Great service
Felissa Williams
Aug 14, 2026
The Technician was on time very helpful…
The Technician was on time very helpful and polite
Great service
Great service! Great communication! Loving my new home security system!
Gemol Alexander
Aug 13, 2026
The best
Staff was amazing
Brad Jervis Jr
Aug 13, 2026
Great customer service
Great customer service. Knowledgeable. Fast and friendly techs willing to go the extra mile!
Tech and salesman was awesome
Tech and salesman was awesome
Good service.
Good service.
SHERIAN DANIELS
Aug 12, 2026
The sales and tech persons were…
The sales and tech persons were amazing. friendly and and they advised me where to put my cameras around the house. The install was impeccable. I'm in love with the mount that you can see all the cameras around the house and the best part is the clock. What a gem. Best decision I made. Thank You
Sirmetrius Hill
Aug 12, 2026
my tech was great and made my life easy
my tech was great and made my life easy
JOYCE BALDWIN
Aug 11, 2026
I feel more secure now
I feel more secure now, and I like how they reach out in several ways(phone, email, text) if your alarm goes off. So far I'm extremely pleased.
carlos r tapia
Aug 11, 2026
Very professional
Very professional
Darrell Dowdey
Aug 11, 2026
Courteous and Professional
Everyone was professional and courteous. The installation went as scheduled.
Sales and installation persons
Sales and installation persons
Annie Shennett
Aug 10, 2026
The salesperson and the technician were…
The salesperson and the technician were clean and professional.
But the technician broke one of my ceiling tiles and didn't tell me.
Iesha Martin
Aug 10, 2026
Great quick service
Great quick service. Our installer was knowledgeable and efficient.
William West
Aug 10, 2026
THE SERVICE
THE SERVICE, TECHNOLOGY, AND STAFF PROFESSIONALITY WITH RESPECT.
Cel was an ideal customer service…
Cel was an ideal customer service representative! She listened, she was patient and kind. Most of all, she really knew what to do and helped me in minutes with what I had been struggling with for 3 hours.
Seamless Home Security Installation
I recently had a home security system installed, and the entire process was top-notch from start to finish!
Sales Experience: Logan was fantastic. He was knowledgeable, attentive, and took the time to explain all the options without any high-pressure sales tactics. He made sure I got the exact setup that fit my needs and budget.
Installation: Josiah and his co-worker I can't recall his name handled the setup and did an incredible job. They were both professional, and respectful of my home. They worked efficiently, made sure everything was cleanly wired and positioned, and walked me through how to use the entire system before leaving.
If you're looking for a security system with exceptional customer service and flawless installation, ask for Logan and Josiah. Highly recommend!
Willie Jackson
Aug 5, 2026
It was okay
Maurice very he still to finish the job up 9:30 p.m her was very good working think you so much 😁
About good protection
Installing
Ellijah Webster
Aug 5, 2026
Everything works good but my hub pro 2…
Everything works good but my hub pro 2 screen still has not updated
Joseph Staton
Aug 4, 2026
Very knowledgeable staff and they…
Very knowledgeable staff and they resolved my issue with no problems
The agent was kind and helpful!
The agent was kind and helpful!
My salesman was Awesome!!!
My salesman was Awesome!!!
Professionalism and excellent customer…
Professionalism and excellent customer services
JAMES MONTRELL DOBBINS
Aug 2, 2026
I enjoyed the experience however do I think the equipment price is egregious.
I enjoyed the experience however do I feel the equipment price is a rip off. To pay $4000 for equipment as well as the automatic door lock which is a very antiquated version. However, I like the service and I am hoping the switch will be worth it.
Bernice Gibbons
Aug 1, 2026
The guy who came out was very pleasant…
The guy who came out was very pleasant and helpful he wasn't trying to rush us through the process he was willing to take the time to ensure that we understood how the system works
Very personable sales associate and…
Very personable sales associate and installer. Sales associate has been checking in to make sure all is good. Installer did quality work running wiring and filling holes created.
Elvia Johnson
Jul 31, 2026
Excellent customer service and service
Excellent customer service and service
Charles Sabai
Jul 30, 2026
I like the way the service was…
I like the way the service was installed, and the cameras were were located, and the technician explained everything before he left .
The tech was super and great at…
The tech was super and great at explaining everything
