A Complete Guide to Moving Your Vivint System

Can I move my Vivint system? Yes, Vivint offers three moving options: self-removal with professional installation, professional moving service, or starting fresh with a new system at your new home. Contact Vivint at least two weeks prior to your move to discuss which option works best for you.

Key takeaways

• There are three moving options available for your Vivint system: Self-removal with subsequent professional installation, professional removal and subsequent professional installation, or a new system at your new home.
• Contact Vivint at least two weeks before your move to schedule services and discuss which option is best for you

If you’ve ever moved from one home to another, you probably know that moving comes with a long to-do list. Between packing boxes, coordinating movers, transferring utilities, and updating your address, it's easy to overlook an important detail: your home security system.

Whether you're a current Vivint customer preparing for a move and want to take your system with you, you’re shopping for a security system for your new home, or you’re relocating to a house that already has Vivint equipment installed, you have options to protect your home.

If you're already a Vivint customer, Vivint offers several moving solutions to help you stay protected as you settle into your new home. Read on for an in-depth look at each moving option and how to choose the best one for your move.

Vivint moving options compared

1. Assisted move

With Vivint's assisted move option, you move your system yourself with guidance from Vivint if you need it. Professional installation is then arranged at your new address.

Here’s how it works:

1. Call Vivint’s Customer Moves department. Ideally, you should do this at least 2 weeks before your move. They’ll help you add your new monitoring address so your protection follows you where you go.
2. Schedule installation before you remove your equipment, if possible. This helps ensures your system removal and setup go as smoothly as possible.
3. Make sure your Smart Hub panel is unregistered. This prevents the alarm from dispatching services during the removal.
4. Remove your equipment. Follow Vivint's instructions for removing your various smart home devices, including your Smart Hub, security cameras, doorbell camera, Smart Locks, Motion Sensors, and more.
5. Schedule your professional installation. Vivint will set up your equipment in your new home and ensure your 24/7 professional monitoring continues in your new home.

This may be a good choice if you're comfortable handling some of the moving process yourself.

2. Professional removal and installation

Prefer to leave the work to the professionals? Vivint's professional move service does the work for you, removing eligible equipment from your current home and installing it at your new address once you move for a fee.

Here’s how it works:

1. Contact the Vivint Moves department at 800.216.5232. This should be done two weeks before your move date. They will schedule a time for the Smart Home Pro to come to your home and uninstall your equipment.
2. Move your smart home equipment to your new home.
3. Set up time for professional installation. When you’re ready, Vivint will install your system for you in your new home.

Professional removal and installation can help simplify your move while ensuring your system is properly set up in your new space.

3. Leave your system behind and get a new Vivint system

You may find that your new home needs additional equipment; for example, maybe you’re moving from a condo to a home with a yard and want to add an Outdoor Camera Pro. Or, maybe you want to upgrade some of your equipment.

You can purchase new equipment (or arrange financing options), and your installer will install at your new home during your installation appointment.

Getting a new security system in your new home

If you're moving into a new house without a security system, it's the perfect time to think about how you'll protect your property.

For example, you may want:

• Doorbell camera so you can see and communicate with visitors, monitor deliveries, and keep an eye on your front entrance.
• Outdoor security cameras that monitor your driveway, backyard, garage, and other outdoor areas.
• Door and window sensors that alert you when monitored entry points are opened.
• Smart locks that let you lock and unlock your front door remotely and manage access without a physical key.
• Smart thermostat for energy-efficient climate control and smart home integration.
• 24/7 professional monitoring that provides 24/7 monitoring support

With Vivint, you can customize a smart home security system that brings cameras, sensors, and compatible smart home devices together in one connected smart home ecosystem.

With the Vivint app, you can check compatible camera feeds, receive notifications, and manage your system from virtually anywhere with an internet connection.

You can easily start customizing a system for your new home online.

Moving checklist

Use this checklist to ensure a smooth transition for your Vivint system:

1. 2+ weeks before moving: Contact Vivint Moves at 800-216-5232
2. Choose your moving option: Assisted move, professional move, or new system
3. Schedule installation at your new address before removing equipment
4. Unregister your Smart Hub panel to prevent false alarm dispatches
5. Remove or have equipment professionally removed from your current home
6. Safely transport equipment to your new address
7. Schedule professional installation at your new home
8. Test your system to confirm all devices are working properly

Moving into a home with an existing Vivint system

If you are moving into a home that already has Vivint equipment, you’re in luck—assuming the equipment is up to date, you don’t have to purchase all new equipment to protect your home.

Here’s how to activate the system:

1. Call to find out the system’s status. Call 844-856-2725. Vivint will assess the specific system’s status to determine that system is functional, up to date, and operating smoothly. They will help you put the system in your name so 24/7 professional monitoring can begin.
2. Assess your needs and personalize your system. If you want to customize your system to your specific preferences and needs, Vivint specialists will help you add on to your system and discuss financing.
3. Schedule installation. If you’ve added any equipment, you can make an appointment for Vivint’s professional installation team to install and set it up for you.

Professional installation in your new home

Vivint offers professional installation across the country, helping ensure your home security systems set up at their new address.

In larger metropolitan areas, Vivint may have a more extensive network of installers and greater scheduling flexibility. In smaller cities or rural areas, installation availability may be more limited, and appointments may require additional advance notice.

Make sure you confirm service availability at your new address before moving. Contact Vivint as early as possible to discuss installation options, scheduling, and any location-specific requirements.

Whether you're moving across town or relocating across the country, planning ahead can help minimize gaps in your home security coverage and make the transition to your new home smoother.

Make a secure move with Vivint

A new home means an exciting new beginning, but it doesn't have to mean starting over with home security.

With customizable smart home security, professional installation, and 24/7 professional monitoring, Vivint makes it easier to protect what matters as you settle into your new space.

Ready to make a move? Explore Vivint's moving resources today or call 800-216-5232 to speak to the Moves department.