At a basic level, a home security system is simple: protect the home inside and out. But our smart home is more than just a home security system with sensors and alarms. It's about protecting what matters to the people who live there and simplifying their lives.
Each year we receive hundreds of stories from Vivint Smart Home customers describing how their smart home helps them have peace of mind, protects their families, and enables them to live better.
Here are three stories of how real people use the same smart home to meet their different needs.
Providing peace of mind for parents of special needs children
Most people trust the security features of their smart home to keep people out of the house, but the Peterson family use those functions to keep people in their house. Scott and Oakley Peterson have three active children, among whom is Welles, a child with Down syndrome.
Welles is a happy, on-the-go child who has been a blessing to the Petersons. But some challenges come with a child with Down syndrome. Their smart home has helped the Petersons have peace of mind to know that Welles is safe.
Detecting a fire before the smoke detector
Most people are familiar with the smoke detector in their home and what to do if it sounds. But what happens if the alarm goes off when you're not home? That's where our 24x7 security monitoring makes the difference. And for Spencer and Courtney Jones, that monitoring was critical when their house caught fire.
Courtney was away from home when she received a motion detection notification on her phone. She opened the Vivint Smart Home app and saw something wispy floating across the screen. Impressively, the motion detector sensed the smoke one minute before the smoke detector, and because they had professional monitoring, Vivint notified the fire department and sent help. Courtney said she is grateful she had a monitoring company watching over her home that was able to act on her behalf.
That's no Santa: The Dan Rivers story
Typically the only person coming down a chimney is good old Saint Nick. But a different sort of visitor – one with the opposite goal of Santa – attempted to go down Dan River's chimney. And got stuck!
Thanks to home security monitoring, the police were notified and had no trouble capturing the man. Dan said he is grateful he had someone watching over his home while he was away and fears what may have happened had he not had the monitoring.
The stories of the Petersons, Jones, and Dan Rivers highlight the many ways Vivint works to keep families and homes across the country safe and secure.