The customer service went well
The customer service went well. The service representative was very good with helping me solve any issues or questions I had.
JohnArnbrecht
Oct 29, 2026
The sales person was pretty good at…
The sales person was pretty good at what she does. The technician that installed our equipment was very good. The technician went above and beyond to get our equipment setup and working to the highest possible standards.
Joyce was patient and solved my issues
Joyce was patient and solved my issues
Maurice Alexander
Oct 29, 2026
The installer was very competent in his…
The installer was very competent in his installation skills and had great customer service.
PATRICIA DEALEY
Oct 29, 2026
Peter
Peter, my technician was very courteous and tried many times to set up my doorbell chime, but due to old wiring with AT&T it could not be done.
You might want to get with that company to see if anything can be done for future situations.
austin boots
Oct 29, 2026
After doing a ton of research on home…
After doing a ton of research on home security options I decided to go with Vivint, one because of their reputation but also the professional installation. The cost is higher than DIY but the peace of mind of professional installation and the quality of their products is well worth it. The tech was great and the system is fantastic.
Tristan was great at explaining all of…
Tristan was great at explaining all of the product functions and his attention to detail and honest work were very much appreciated.
Charles Parker
Oct 29, 2026
Most of the service was great
Most of the service was great. Service, Staff, (Price could be better)
Michael Shuler
Oct 29, 2026
The technician installed the very good…
The technician installed the very good job for me
KeSean Partee
Oct 29, 2026
We had a great experience having our…
We had a great experience having our new alarm system installed! The installer was professional, knowledgeable, and friendly throughout the entire process. They arrived on time, explained everything clearly, and made sure the system was installed properly and working as it should. They also took the time to show us how to use the system and answer all our questions. We’re very happy with the service and feel much more secure in our home. We highly recommend them to anyone looking for reliable alarm system installation and excellent customer service!!!
The technician was on time on both…
The technician was on time on both occasions and was very mannerble, respectful & helpful during the time he was in our home.
Professional and Knowledgeable
The technicians that came were very helpful, answered all my questions, and showed an incredible wealth of knowledge about Vivint. Very professional install and I'm very happy. Thanks!
Thanks
The technician was very nice and helpful, explained the product and followed up the next day after installation
Elizabeth Eriksen
Oct 28, 2026
Installation at my parents house
Josh was amazing! Great communication and service. Even followed up several days later to ensure all went well. In addition, thr scheduling team was stellar! We had to reschedule due to unexpected issues and they worked with me to ensure we were fully accommodated even under difficult circumstances.
MARIA MENDIOLA
Oct 28, 2026
The service person was very competent…
The service person was very competent and helpful in explaining my new products.
James Francis
Oct 28, 2026
Very good technician
Very good technician
Dennis Olivas
Oct 28, 2026
He did such a great job i'm proud of…
He did such a great job i'm proud of the work that he did in my house. Good job Al
Beverlee Solomon
Oct 28, 2026
The installation was done…professionally
The installation was done professionally and on time
Customer Care
Responsive. Professional. Attention to detail. Customer care.
The Technician was good n knows his job.
The Technician was good n knows his job.
Sharon Redmond
Oct 28, 2026
Great hospitality
Representative very patient and understanding
Shelia Wilson
Oct 28, 2026
The technique was very knowledgeable.
The technique was very knowledgeable.
The tech was very knowledgeable and…
The tech was very knowledgeable and installed everything effectively and was VERY fast paced!
It's very easy to use
The installation process was very quick and convenient. The installer did a great job; he did a neat job.
Good service
Good service
Muhammad Chaudhry
Oct 28, 2026
Very good service
Very good service
The gentleman who helped me was very…
The gentleman who helped me was very understanding and ran over the agreement until I was able to accept what was told to me
Jennifer Reed
Oct 27, 2026
FOR SECURITY THIS IS the WAY.
FOR SECURITY THIS IS the WAY.
We are happy because its efficient and…
We are happy because its efficient and works fine!🙏👍
the representive I spoke with very…
the representive I spoke with very professional explain everything very clear , When Mr Alex came to install my doorbell he call me earlier before my appointment because 2 people had cancel and I was glad He came introduce it self very polite and professional install door bell explain to a 77 year old senior how to work it I been to long had hip replacement surgery and he notice my smoke alarm system was going off and replace with new batteries It been a long time since someone cared so much and even call me a week later to know how every thing is ok
Took a little bit to get an appointment…
Took a little bit to get an appointment for installation, they came within their time slot, called before to give me an estimate of his arrival, he came, installed, informed me of my doorbell and thermostat and cleaned up his equipment before leaving!
Vincent Montague
Oct 27, 2026
The Service
The Service
Barbara Rothfelder
Oct 27, 2026
Great service and company
Great service and company
Michael Hamilton
Oct 27, 2026
I simply feel that the process of the…
I simply feel that the process of the installment and the service man who did the installation was outstanding,The process was smooth and the tech explainded everything,which made it very easy for me.
Micheal the technician is wonderful
Micheal the technician is wonderful, very patient to explain everything into details, nice guy.
Mary Argentieri
Oct 27, 2026
installer was great
installer was great, the problem is one of our keypads continually goes offline
Very easy to use
Very easy to use. I feel safe at night!
Technology and service
Technology and service
Stephen Yurochko
Oct 27, 2026
The quality of the equipment and the…
The quality of the equipment and the friendliness and knowledge of the technician Gilbert
Marquita Gooden
Oct 27, 2026
Brandon provided top tier customer…
Brandon provided top tier customer service!
Charlene Speights
Oct 27, 2026
Customer service has been amazing!
Customer service has been amazing!! Of course we all know once you search for security solutions you start getting the calls… don’t hesitate to go with Vivent!! You can finance your equipment… which they do quickly and automatically!! The coolest thing was… the financing company sent me the ACTUAL CREDIT CARD… so I can add more equipment, or options later. But, you can also see how fast you can pay off that equipment. Most people are assuming they are getting rich off financing your equipment. That’s just not true. You have a lot of high quality equipment, backed by professionals who quickly communicate with you when you have ANY kind of problem!! I love the system, but I love the technology and ease of the app… it’s the whole package..Literally!!!
Rita Bratten
Oct 27, 2026
Jacob the installer was excellent
Jacob the installer was excellent. I gave him.10/10
Habiba Hawley
Oct 27, 2026
Good service great quality and awesome…
Good service great quality and awesome person that installed our system
Kevin Bourke
Oct 27, 2026
Incredible service by technician Oscar
Incredible service by technician Oscar
Safe
Great price, great service
CLARENCE GILES
Oct 27, 2026
Very knowledgeable employee
Very knowledgeable employee. Gave me options and not pushy.