Home Security Systems
Van Nuys, California

Vivint review

The installers were very nice and courteous. All of the products were not installed on the same day. We are still waiting for a doorknob keypad. There have been some issues with our electrical with a dead outlet after thier install. The actual products, cameras, huds etc are excellent. I feel the price paid was reasonable.

Excellent Technician

Excellent Technician

Very informative and reassuring of…

Very informative and reassuring of being protected

Sofar everything is going well

Sofar everything is going well

Absolutely great from beginning to end

Absolutely great from beginning to end. From the original phone call to the tech coming out and installing everything was simple and headache free.

You did what you were requested do and…

You did what you were requested do and explained each part of my service and equipment so I understood what they did and discussed whether I really needed it.

This is our first experience with…

This is our first experience with Vivint. Everything is going well and we hope that it continues. They’re professional, detailed and knowledgeable of the technology of this service.

Friendly and explains details

Great installation and very friendly explains how the system works and checks up on there clients

Great salesperson and installer

Great salesperson and installer! Great features way better than my old Ring system

Great product

Great service and I love my new system

We've been looking at this service for…

We've been looking at this service for awhile and the process to sign up was nice and easy

The installation went great and…

The installation went great and installer did a good job. He did promise to come back and bring my sign and stickers but has not yet returned.

Wonderful customer service with Joshua…

Wonderful customer service with Joshua and Angel.

So everything is great from your…

So everything is great from your salesmen to your installer it has been very good experience!

Excellent, efficient and neat installation also courtous.

Very efficient and neat installation. Excellent public relations. Explained all details about all the devices. Also picked out the best locations for all the camera's. Great quality device's and Awesome job well done. Thank you.

Brock was very professional and…

Brock was very professional and informative! This is very user friendly system.

The gentleman that came to my home was…

The gentleman that came to my home was prompt was ready to work and actually helped remove some of the old security screens from my home which was nice to only have one screen

Vivint is The Way to Go!

Everything from discussing the plan for me, scheduling, installation, and explanation of equipment went very smoothly! Very nice, patient, and kind people to work with at this company!

Their technicians are professional and know what they are doing.

The tech that came to install was professional and explained everything.

The installers were great!

The installers were great! This was part of an entire program offered through Sunrun. So far everything has been amazingly great. The roofers were fast efficient and courteous, the Vivint installers were better than I could have hoped for and today the Sunrun guys are really on it. Kind, hardworking and prompt. The Vivint service has been working really well. The interface is easily understandable. They took plenty of time to explain everything. I am very, very happy.

Overall the service people are very…

Overall the service people are very professional and easy to work with. Explaining the system in detail and give me an assurance and put me at ease.

The employees were professional and…

The employees were professional and respectful and explained the process.

your representatives were…

your representatives were knowledgeable, professional and curtious

Great experience overall

Great experience overall

Good installation experience

Good installation experience

The installer was patient and took his…

The installer was patient and took his tome explaining how to operate the system.

Technician was fast and answered all my…

Technician was fast and answered all my questions

The technician Kenneth was awesome

The technician Kenneth was awesome. He explained everything to me and showed me how it worked.

Every one was friendly and the…

Every one was friendly and the instructions were good but over awelmeing.

After 9.5 years and a rate increase of…

After 9.5 years and a rate increase of more than 200% , not to mention old antiquated equipment, my sign on with Vivint is like a breath of fresh air. Use of equipment is so simple and any personnel I've delt with have been a kind experience. Thank you 😊

Things need to be worked on.

It wasn’t great . But it was very nice. We weren’t happy with installation be cause. We had a few issues and it took to have installed way too long . And now another problem with issues like payment issues. Now I got a text saying that my payment was past due . When we paid the installment. Because it had to be done to get started. So don’t know how it could be past due . Just tried to call to ask about the payment . And all got was sails trying to have me get something I already have and wouldn’t let me talk with someone about my account. So yes your company could use some work on things. Sorry to say .

The experience was great

The experience was great. It was a joy to work with everyone. The install went very well.

installation was great

installation was great

Vivint

Amazing and quick. Enjoying my new security system.

Overall the operator and installer did…

Overall the operator and installer did an awesome job with the information about the product

The customer service was top tier

The customer service was top tier! Eli, our sales rep really did go above and beyond and we are so thankful! Thank you Sunrun