Home Security Systems
California

The installers were great!

The installers were great! This was part of an entire program offered through Sunrun. So far everything has been amazingly great. The roofers were fast efficient and courteous, the Vivint installers were better than I could have hoped for and today the Sunrun guys are really on it. Kind, hardworking and prompt. The Vivint service has been working really well. The interface is easily understandable. They took plenty of time to explain everything. I am very, very happy.

Overall the service people are very…

Overall the service people are very professional and easy to work with. Explaining the system in detail and give me an assurance and put me at ease.

The employees were professional and…

The employees were professional and respectful and explained the process.

your representatives were…

your representatives were knowledgeable, professional and curtious

Great experience overall

Great experience overall

Good installation experience

Good installation experience

The installer was patient and took his…

The installer was patient and took his tome explaining how to operate the system.

Technician was fast and answered all my…

Technician was fast and answered all my questions

The technician Kenneth was awesome

The technician Kenneth was awesome. He explained everything to me and showed me how it worked.

Every one was friendly and the…

Every one was friendly and the instructions were good but over awelmeing.

After 9.5 years and a rate increase of…

After 9.5 years and a rate increase of more than 200% , not to mention old antiquated equipment, my sign on with Vivint is like a breath of fresh air. Use of equipment is so simple and any personnel I've delt with have been a kind experience. Thank you 😊

Things need to be worked on.

It wasn’t great . But it was very nice. We weren’t happy with installation be cause. We had a few issues and it took to have installed way too long . And now another problem with issues like payment issues. Now I got a text saying that my payment was past due . When we paid the installment. Because it had to be done to get started. So don’t know how it could be past due . Just tried to call to ask about the payment . And all got was sails trying to have me get something I already have and wouldn’t let me talk with someone about my account. So yes your company could use some work on things. Sorry to say .

The experience was great

The experience was great. It was a joy to work with everyone. The install went very well.

installation was great

installation was great

Vivint

Amazing and quick. Enjoying my new security system.

Overall the operator and installer did…

Overall the operator and installer did an awesome job with the information about the product

The customer service was top tier

The customer service was top tier! Eli, our sales rep really did go above and beyond and we are so thankful! Thank you Sunrun

Vivint has exceeded our expectations.

From the point of sale to installation, the staff was friendly, polite and knowledgeable. The equipment has been excellent with great new technology.

This service is so fast

This service is so fast, and the staff is very kind.

Everyone we talk to is very…

Everyone we talk to is very professional and willing to help

We just love the quality of the system

We just love the quality of the system. Also it is very user friendly

The installer

The installer, Melissa, was neat with the installation, very helpful, patient and informative on the operation of the system. System is simple to use.

Great service

Great service, the tech that came was great

Excellent installation and high value…

Excellent installation and high value on my new alarm system

Overall good

Salesman was nice, not too pushy. Technicians were also good too, however, they did leave wire clippings, and staples all over the place when they removed old equipment and installed new equipment. Kind of frustrating when you’re walking barefoot in your house and you step on a staple.

Very helpful and thorough

The sales guy was very helpful in explaining what kind of service I was getting and The technician came out quick and installed our equipment fast and was very pleased with the service, very nice and explained everything thoroughly

Miguel was nice and he was very helpful…

Miguel was nice and he was very helpful and help me out a lot and show me how to use the equipment.

Very knowledgeable staff and…

Very knowledgeable staff and professional install went smooth

Communicating the how,why and feeling…

Communicating the how,why and feeling secure for my home

I thought the products are of very good…

I thought the products are of very good quality. The service was excellent. The service Tech was professional and provided great service. I was very pleased with my purchase and service. I do think the pricing for your products is higher than other companies in your field.

best purchase/investment

This company did great and when I changed my mind about placement of a camera they changed it for me no problem and even patched the hole for me

The complete experience was great

The complete experience was great , Technician was on time, knew what he was doing and very polite.

Stefan was great at explaining…

Stefan was great at explaining everything about security system. Very kind B and helpful. Would definitely recommend this company to relatives.

Very good costumer service

My experience was great because of the costumer service and good work

Because it's easy to use

Because it's easy to use, service staff was great helpful and patience, very nice

Very good equipment and staff.

Very good equipment and staff.