Vivint Professional Monitoring: Award-Winning Protection 24/7

Key takeaways

• Vivint is a TMA Five Diamond Monitoring Center, UL Certified, and TMA Monitoring Center of Excellence- recognized
• Vivint coordinates directly with local police, fire departments, or medical responders using ASAP-to-PSAP protocols
• Vivint monitoring centers are staffed by in-house, U.S-based teams, never third-party vendors
• Monitoring starts at $24.99/month
• A Vivint system can monitor for intrusion, glass break, smoke, fire, carbon monoxide, water leaks, and emergency pendant alerts

Your security system’s devices play a crucial role in keeping your home safe, whether it’s security cameras that capture someone on your property or sensors that alert you to open windows or doors.

But when it comes to protecting your home, the quality of the monitoring center behind your system matters, too. A monitored alarm system provides peace of mind, protecting your home by keeping an eye on it and providing support when you aren’t home or simply need additional support.

Year after year, Vivint's 24/7 alarm monitoring center has earned multiple prestigious industry certifications and recognition. These accolades are more than just recognition for a job well done: they can also help homeowners understand the standards, training, and processes behind the people monitoring their homes.

What is professional alarm monitoring?

Professional alarm monitoring is a 24/7 service where trained monitoring specialists are available 24/7 to respond to alarms and contact emergency services on your behalf when needed.

With a self-monitored home security system, alerts are typically sent directly to your phone. You're responsible for seeing the notification, determining what's happening, and contacting emergency services if necessary.

Professional monitoring adds another layer of support. When an alarm is triggered, trained specialists can:

• Receive the alarm signal
• Attempt to contact you and verify the situation
• Help determine whether emergency assistance is needed
• Contact appropriate emergency services to dispatch first responders when necessary
• Help manage false alarms

Professional monitoring can be especially useful when you can't immediately respond to an alert, such as when you're asleep, at work, traveling, driving, or away from your phone.

How does Vivint professional monitoring work?

With Vivint’s 24/7 Professional Monitoring, an in-house, U.S. based team works around the clock to respond to alarm signals, contact you to determine if help is needed, and then coordinate with emergency services on your behalf if necessary.

When an alarm is triggered, the process typically works like this:

1. An alarm event is triggered. A security or safety device, such as a smoke alarm or motion sensor, triggers the alarm system. (Keep in mind that video monitoring is not part of professional monitoring, and security professionals do not monitor your security videos).
2. Vivint's monitoring team is notified. A trained monitoring specialist receives the alarm signal.
3. Vivint attempts to contact you. Depending on your system, the specialist may reach you through your Smart Hub or by phone to verify whether there is an emergency or a false alarm. If they can’t reach you, they will reach out via another method.
4. Emergency services can be contacted. If there is an emergency or the monitoring team can't reach you, Vivint will then contact the appropriate emergency services, such as the fire department or other emergency responders, and request emergency response on your behalf.

Vivint systems are also designed with cellular backup and battery power so monitoring can remain active during a Wi-Fi or power outage.

Vivint alarm monitoring accolades

When an alarm goes off, you want to know the people and technology behind your security system are ready to respond. Vivint's award-winning alarm monitoring has won numerous awards year after year for training, service, reliability, and emergency communication, giving homeowners added confidence in the team working behind the scenes.

Take a look at the distinguished awards Vivint’s monitoring has won:

TMA Five Diamond Monitoring Center

TMA Five Diamond recognizes monitoring centers that meet established standards for operator training and monitoring-center operations.

The designation comes from The Monitoring Association (TMA), an association representing the professional monitoring industry.

Five Diamond recognition is important because it looks beyond just the security equipment installed in your home. To receive this recognition, monitoring centers must demonstrate a commitment to the highest levels of customer service, operator education, industry standards, and reducing false alarm dispatches.

UL Certified

Vivint’s monitoring center is UL Certified, meaning it has demonstrated that it meets strict standards for reliable alarm monitoring, including:

• Redundant power and infrastructure, which means there’s always a backup
• A minimum number of operators on duty at all times
• Ongoing inspections for guaranteed quality

UL standards are designed to help ensure alarm signals are handled reliably and consistently, helping make sure you receive a dependable response when you need it most.

Monitoring Center of Excellence

TMA’s Monitoring Center of Excellence Award recognizes companies that have made significant contributions to the professional monitoring space while at the same time providing exceptional service to their customers and community.

Vivint has the honor of receiving the most “Monitoring Center of the Year” awards since 2012.

ASAP-to-PSAP

ASAP-to-PSAP—a protocol enabling faster, more accurate emergency response between alarm companies and public safety answering points—stands for “Automated Secure Alarm Protocol to Public Safety Answering Point.” T

his digital service that connects private alarm monitoring companies directly to 911 dispatch centers, making communication between alarm monitoring centers and emergency communications centers faster and more accurate.

Vivint monitoring specialists follow these ASAP protocols to help support faster, more accurate emergency response.

Why monitoring awards manner

Monitoring certifications and awards give homeowners another way to evaluate the quality of one of the most important aspects of their security systems: the professional monitoring center.

When comparing security systems, it's relatively easy to look at features you can see, such as camera resolution, sensors, smart locks, mobile apps, and smart home integrations.

Monitoring operations are harder to evaluate as a homeowner. During an emergency when every second matters, factors like response time, reliability, experience, and more can mean the difference between a timely response and a detrimental delay.

Industry certifications and recognitions can provide additional information about important factors such as:

• Training: The education and certification requirements for monitoring specialists
• Operational standards: Requirements related to facilities, communications, staffing, backup systems, and other infrastructure
• Quality: Whether a monitoring center follows established industry practices
• Emergency communication: How alarm information is communicated to participating emergency services
• Service: How the monitoring operation performs when homeowners need assistance

These distinctions provide homeowners with more information about the standards behind the monitoring service they are trusting with the safety and security of their homes.

Bottom line: Vivint’s award-winning monitoring center provides peace of mind

Your security system can detect potential problems. But professional monitoring brings a human response to the equation, helping make sure someone is available to respond when an alarm is triggered.

With Vivint 24/7 Professional Monitoring, trained specialists are available around the clock to respond to alarm events and coordinate emergency assistance when needed. And the awards Vivint’s monitoring has received only furthers the proof that your home is being protected by the best in the business—and that’s priceless.

Ready to start protecting your home with award-winning professional monitoring? Visit us online or give us a call at 855.822.1220 and start customizing your system today.