Vivint Blog

Simple Steps to Get Your Smart Drive Back Online

Mar 04, 2022|

Few things are as frustrating as an important device not working as it should. We get it. And if you ever find yourself in the position of your Smart Drive being offline, we’re here for you. Troubleshooting an offline Smart Drive can be accomplished quickly by following a few simple steps.

The Vivint Smart Drive set up in a home.
 

What is a Smart Drive?

The Vivint Smart Drive stores all video recordings from your indoor, outdoor, and doorbell cameras for 30 days, allowing you to review, organize, and share clips as needed. The Smart Drive connects seamlessly with the Vivint app, providing you with a clear view of what’s happening in and around your home.

The majority of the time, your Smart Drive will work seamlessly. But for any rare time that it doesn’t, here are the most common solutions to get your Smart Drive back up and running again. If one step doesn’t fix the problem, don’t worry; simply move onto the next step.

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1. Check the plug

Is the status light illuminated on the front of your Smart Drive? If not, ensure the electrical outlet the Smart Drive is plugged into is receiving power by unplugging the Smart Drive and plugging another device into the same outlet. If the second device doesn’t work when plugged in, reset and restore power to the outlet and try plugging the Smart Drive in again.

2. Restart the Smart Drive

Performing a restart on the Smart Drive is easy. Simply unplug the Smart Drive, leave it unplugged for at least 30 seconds, and then plug it back in. Wait a few minutes to see if the Smart Drive reboots and reconnects.

3. Check your network connection

Make sure the Smart Drive is plugged directly into your router and that the Smart Drive is connected to the same internet network as your Vivint panel.

4. Update the Vivint app

Is your Vivint app up to date? To be sure, uninstall the app from your device and reinstall the latest version from the Apple App Store or Google Play.

Vivint Customer using the Vivint app
 

5. Restart your router

Restart each router and modem in your home by unplugging them for at least 30 seconds and then plugging them back in.

Still having trouble?

Need some additional help? If none of these steps resolved your problem, please contact us. We are committed to providing the best products and customer service in the industry.

To find out more about how a Vivint Smart Drive can help you keep an eye on the happenings in and around your home, call us at 855.822.1220 today.

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