Home Security Systems
Alabama

technician was great and knowledgable

technician was great and knowledgable

Knowledgeable

Knowledgeable

Everything works fine

Everything works fine

Professional great work and super good…

Professional great work and super good attitude

BEWARE OF PUSHY SALESMEN. The uninstall tech was great!

The good part of this review is about the UNinstall. My experience with the UNinstall was great. I was VERY glad to get UNinstalled from the system! I'm ashamed to admit that I was talked into buying this system by a smooth-talking salesman who pushed me right into a five-year contract before I knew what was happening. Don't believe the salesman when he tells you that you have 60 days in which to cancel. It's actually 3 days, and I barely got in under the wire! Praise God I'm out, the equipment is gone, the loan is canceled, and I will not fall for this again!!!! Now, on to the good part: The tech, Ray O'Neil, who came to uninstall the equipment couldn't have been nicer. He was quick, knowledgeable, polite, and very good at what he does. I appreciated him immensely. After removing the Vivint equipment, he put back my deadbolt, thermostat and doorbell. Thank you Ray!!! Don't let a salesman talk you into something you don't need and don't want!!!!!!

I’m really enjoying my security system

I’m really enjoying my security system. I like been able knowing whose at the door before running to find that it’s kids playing. A sheriff came other day to see the camera because a kid went missing and they was able to see what time he walked off. He back home but it was very comfortable of know security.

My rep was very personable and very…

My rep was very personable and very knowledgeable about the product and the system. I really felt like my home was going to be so much secure. I’m very happy with my system.

Jon Stevens was our sales tech and he…

Jon Stevens was our sales tech and he was very professional and knowledgeable about the product. HIGHLY recommend this service for anyone looking for affordable security. Now GET out there and RAWK!

Awesome experience with getting system…

Awesome experience with getting system set up. The system has been amazing so far: feel much more secure in the home

It was an overall great experience.

It was an overall great experience. My salesperson, Mihir, was amazing. The installation was smooth and quick, and everything is working great.

Service

Service, staff, and technology.

Great customer service

Great customer service. Very knowledgeable of the job. Keep up the great work. Glad to be part of the Vivint family!!

Convincing young salesmen

I don’t usually open my door to strangers, but the two young men who knocked on my door got me. They were very kind and professional. As someone who lives alone, I was interested in the products they were selling to protect my home. The only reason I am not giving five stars is that it was really off-putting for Vivint salespeople to show up at 8 p.m. Then, incredibly, the installer came later that evening. It was really bizarre, but thankfully it worked out well.

The guarantee customer satisfaction…

The guarantee customer satisfaction with the overall service. Noah Jenson was very helpful during the process and he was well aware of the product and service itself. The service installed by the technician was a plus knowing that I wasn't sure of the drilling into my walls but it worked out great. The technician was calm and understanding to my needs concerning placement of devices. I don't remember the Technician name but he's a kind spirit guy and I would definitely recommend him and the installed service by the company. Both Noah Jenson and the Technician made the experience a wonderful one and I'm definitely enjoying the service from Vivint.

Everyone that came out was wonderful

Everyone that came out was wonderful. They were. able to tell me about everything that I needed for my place I will recommend them to anyone great job you guys

Couldn’t add a third person

Everything is good except when I try to add my son on the panel

The installer was outstanding

The installer was outstanding. I am on Oxygen and have some physical difficulties. He understood and was very gracious in terms of explaining everything to me. A sales person was also very diligent and when I text him with a question, he responded right away.

𝐿𝑜𝑣𝑒 𝑡ℎ𝑒 𝑞𝑢𝑎𝑙𝑖𝑡𝑦!!

𝐿𝑜𝑣𝑒 𝑡ℎ𝑒 𝑞𝑢𝑎𝑙𝑖𝑡𝑦!!

I am new to Vivint so have been good

I am new to Vivint so have been good

I am great experience

I am great experience

Easy setup very friendly tech!!

Easy setup very friendly tech!!

I give you guys a five star y'all is…

I give you guys a five star y'all is great

Very nice and sweet

Very nice and sweet

Awesome

The features and tech are great

The rep we had was Chandler Hayes was…

The rep we had was Chandler Hayes was awesome, he went above and beyond to help us. We was wi t h a company that really was not professional at all. Our service was not up to part its been out for months and it was hard to get them to meet our needs. Chandler is awesome.

Dealing with knowledgeable and…

Dealing with knowledgeable and technicans who are willing to explain things that are difficult for the customer to understand.

Your installer and the young lady

Your installer and the young lady, I spoke with to start my service made my experience great !!I couldn’t ask for a kinder nicer more thorough people to help me at this time of many problems I was going through with my home being struck by lightning . You are very fortunate to have such wonderful people work for you!!!

Right now it’s not good

Right now it’s not good. The door bell is not working and the thermostat is acting up.

I am excited about my new alarm system. Great job!

How the installer explain everything about the system and how it works.

Awesome service

I really like the service that was provided. My technician was awesome, he made sure that I understood everything, and he always ask before he drilled anywhere.

I enjoy with the work man who came out

I enjoy the Robert Dewberry

Excellent job

He went through everything and helped me with everything that I needed help with.

System was installed quickly and was…

System was installed quickly and was easy to use. Online support helped to resolve small glitches quickly.

The service was good

The service was good. I had to have two different technicians to complete the job. I also had to have assistance in learning how to set the alarm using the key pad after the fact.

So far so good

So far so good. Haven’t had it long enough to fully rate it.

Kenneth did a great job

Kenneth did a great job, explained everything Needed to enjoy our system