HI-TECH
The sales person was helpful.
The installer ... I think the actual installation process was carried out correctly but we were in the dark of how each component of the system operated because we were never instructed on how to use them. You can't just put new equipment in a homeowner's house that they are unfamiliar with and then tell them "I really gotta go now". That's unacceptable.
But, fortunately for us, the sales person returned after being contacted by us and helped to explain the basics of the system.
Otherwise, we are currently satisfied with our purchase.
Our Customer Service experience by phone & chat was satisfactory also.
CATHY MCKINLEY
Aug 24, 2026
They were very honest with me
They were very honest with me
Not so new installation
The agent Anthony followed up and the technician Mike, after a few hiccups completed the installation.
HUGO TAVITAS
Aug 24, 2026
High quality camera
We are very happy with the camera thank you vivint
Frances Stephenson
Aug 23, 2026
The installers were personable and…
The installers were personable and professional. I was given a lot of information in a short period. He was very patient and explained the system.
Phillip Agee
Aug 23, 2026
Love the aura of safety I feel.
Love the aura of safety I feel.
Really liking this service
I am really liking this security service so far. It's simple enough to use. Really liking the keypad door lock and how that turns the alarm off for me if I set it to do so. The staff I interacted with were kind and didn't take a lot of my time.
Calvin Street
Aug 23, 2026
Great People service great all around…
Great People service great all around vibe with your customers. They just excellent people to work with Sebastian. Great salesman NIK a great net technician both together did an excellent job for me and you need more people like those two.
Matthew Shipp
Aug 23, 2026
Professional
Tayden made the experience great he sold the product.
Kelly Silverthorn
Aug 23, 2026
Install tech was kind and helpful
Install tech was kind and helpful
Teressa f Echols
Aug 23, 2026
It was a great experience
It was a great experience. The Cell person was very very professional. I would enjoy talking with him.
GLADYS HEDGESPETH
Aug 23, 2026
Seeing people and they don’t see me
I like it because I have some people walking in my yard all times of the day/night…it lets me see who it is. Also I see who is at my door .
I really liked the salesman and…
I really liked the salesman and installer, but a full explanation of what the system will and would not do, could have been better explained.
Good Experience
Worked with rep., Charlie Butler. Quickly found best fit of systems to my needs. Arranged for quick, solid install.
ESTELA MARTINEZ
Aug 23, 2026
Our tech Brian did an outstanding job…
Our tech Brian did an outstanding job was thorough and experienced in his knowledge. Would absolutely recommend your company!!
Vivint system
The system and cameras are great & clear day or night. All the people we have dealt with from sales to techs to the staff have been wonderful.
Clarence Young
Aug 23, 2026
Staff
Staff, service, technology
TORONDA KEETON
Aug 23, 2026
I just love how it lets me know if…
I just love how it lets me know if someone is in front of my house and I feel like it protects me from the bad people in the world thank y'all so much
Chauncey Jackson
Aug 23, 2026
I really enjoy having a camera system…
I really enjoy having a camera system in window security I feel more comfortable thank you
Good quick service
Good quick service. Equipment works great
So far I love the system
So far I love the system. Good price for the system.
Regina Mount
Aug 23, 2026
Trevor was great with getting…
Trevor was great with getting everything installed. He was very thorough. He went over everything explained how the equipment is to be used and answered all my questions. When he had to come back out, he called my mom. I let him know that I work 3 12 hour shifts he even worked with my mom who is handicap how to use the equipment.
ELMER MORALES ALVARADO
Aug 23, 2026
Good people!!
Good people!!
Sabrina Massey
Aug 23, 2026
Friendly
Friendly, quick, easy transition.
Salana Scarborough
Aug 23, 2026
The technicians were very knowledgeable…
The technicians were very knowledgeable and had amazing customer service skills. They installed all of my items and even asked where I wanted them, which was amazing to have all in all. I am recommending the system for everybody I know.
Rocco was made himself apart of the…
Rocco was made himself apart of the family, respectful, funny and great person
Elvira Raposo
Aug 22, 2026
The entire experience with vivint was…
The entire experience with vivint was simple from my initial phone call, to scheduling an appointment, to the installation. Every staff member was knowledgeable and kind making the experience as pleasant as it could be in installing security.
Barbara Coda-Chambers
Aug 22, 2026
Helpful knowledgeable tech
Helpful knowledgeable tech
Lots of feedback on questions and good instructions
done quickly no glitches
done quickly no glitches
Larry Dudley
Aug 22, 2026
The installation was quick & vary…
The installation was quick & vary professional, vary satisfied.
Professional
Professional. Understood how the process of sale went. Explained how the product work and the cost of product and monthly fees. How it would be to separate charges each month. Now I would like to have the papers that I signed in the mail soon.
Michael and Betty Schultze
Aug 22, 2026
The experience was great
The experience was great. It was a joy to work with everyone. The install went very well.
Elaine Hughes
Aug 22, 2026
Jayden
The representative, Jayden, who introduced the Vivint alarm system was Very professional and earned ALL five of the stars given! I was with my other alarm system for 30 years and I was a little nervous switching over, but there was no pressure to make a sale and he also made the move to your company smooth. Jayden is an asset to your company where I feel he goes above and beyond! It has only been a week and I’m very happy with my system! Elaine
The technician was polite and…
The technician was polite and professional.
Matthew Murphy
Aug 22, 2026
Hayden was extremely knowledgeable with…
Hayden was extremely knowledgeable with their company and service. He was thorough in explaining all the options they had and what the difference was with each.
He explained clearly about pricing and the break down to ensure we know exactly what we would be paying and all the benefits. He never once pressured us into signing up he let us decide with the information if we wanted the service or not and listened to all our questions and concerns while answering them all honestly. He has an amazing team as well. He got us signed up while continuing to chat with us and had someone the same day get everything hooked up it was a easy and fast process and we have been loving our system since. It brings me peace of mind knowing my home and family are protected by Vivint.
Your salesman lied to me
Your salesman lied to me
Lorenzo Rosario
Aug 21, 2026
Technician was knowledgeable and…
Technician was knowledgeable and informative.
Great service
The technician was knowledgeable and very informative. He informed us of everything he would be doing and answered all of our questions.
So far so good
So far so good. Clarity in the camera, customer service of the installer
Mona Fontenot
Aug 21, 2026
Extremely excellent knowledge
Extremely excellent knowledge
Very professional polite person thank…
Very professional polite person thank you for sending out your best tech
Mary Lawrence
Aug 21, 2026
Pay attention during Installation
I feel more secure
Great service so far.
We got the system about 2 weeks ago and it has been grea, the service technicians and costumer service has been great, no issues at this time, the techs have been polite and professional.
ILENE MARTIN
Aug 21, 2026
Technician was very knowledgeable when…
Technician was very knowledgeable when explaining things to me
A good vivint experience
The vivint representative was very nice and thoroughly explained everything. He eager and effectively answered all of pur questions woth no run arounds. The tech who installed was quick and efficient. After installation, he explained how the equipment worked and got my husband and I both set up with an understanding of how to use everything.
Larry Harris
Aug 21, 2026
Carson was very professional and nice
Carson was very professional and nice. I like your equipment. The equipment I looked at appears to be some of the top-of-the-line equipment and I like that.
Elliott Laprairie
Aug 21, 2026
The man that installed my equipment did…
The man that installed my equipment did a great job.
Douglas Rebhun
Aug 21, 2026
Review
Great service
