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Everything You Need to Know about Upgrading Your Vivint System

Apr 27, 2022|

Each Vivint smart home is engineered to intelligently identify and deter threats and has unique custom automations to help your home run smoothly and effectively. Vivint products are developed with innovation as a guiding light and because technology moves so quickly, new products can be found at If you’re looking to upgrade your system, here is everything you need to know.

Couple enjoying their Vivint system.

What happens to my existing equipment when I upgrade?

If you purchased your equipment in full at the time of your installation, you own that equipment and you don’t have to turn it in to Vivint when you upgrade. You can add the new, upgraded equipment you've purchased to your system with your existing devices or replace what’s already there. It’s up to you.

If you financed your equipment through Citizens Pay or Fortiva, you can still upgrade your equipment; however, you will have to pay off the remainder of your balance on the existing equipment.

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Compatibility concerns

For those who want to upgrade, it’s important to keep compatibility in mind. For example, our latest Outdoor Camera Pro is only compatible with the Vivint Smart Hub. If you have our SkyControl panel and want to upgrade to Outdoor Camera Pro, you’ll need to upgrade to Smart Hub too.

We know this can get confusing, but in general, most new Vivint products require Smart Hub to work. If you have any questions regarding product compatibility, give our experts a call and we’ll be happy to help.

Can I upgrade online?

Vivint smart home security systems are easy to use, and so is our online store, As a customer, you can sign in with the same credentials you use to view your account to access the online store anytime and browse our latest products. You can also read reviews, watch educational videos, browse FAQs, and find pricing information. When you’re ready to purchase, just add the device to your cart and check out. If your new device requires professional installation, that option will be offered as well.

Check out these add-ons

Vivint is known for our Outdoor Camera Pro, Doorbell Camera Pro, Smart Hub, and sensors, but did you know there are other products that can automate your home and potentially save you money? Smart Thermostat can optimize the temperature in your home based on your location and activity, Water Sensor can notify you of water leaks and freezing temperatures in your home, and myQ Smart Garage Hub can give you control over your garage door from anywhere. Check out for more amazing add-ons from Vivint.

Outdoor Camera Pro on a garage.

Vivint tips and tricks

Stay up to date with the latest and greatest from Vivint by following us on social media and subscribing to our YouTube channel for information about how to get the most out of your Vivint smart home security system.

Get a free quote today.

A Vivint Smart Home Pro will contact you within 24 hours. Or skip the form and call now: 844.481.8630.

Clicking the button below constitutes your electronic signature and consent for Vivint and its parent company NRG to use automated technology, including calls, texts and prerecorded messages, to contact you at the number provided about Vivint and NRG offers. Consent not required to make a purchase. Up to 10msg/month. Reply 'STOP' to opt-out. See Terms of Service and Privacy Policy.

*Offer Details

Qualifying system purchase requires minimum $599.99 expenditure on equipment after all discounts have been applied, professional installation, and execution of Vivint monitoring services agreement. Click here for monthly service plan prices. DIY system purchases and reactivations of previously-installed systems not eligible for offer. Offer not available in all states or provinces. Equipment purchase may be financed separately subject to an agreement with one of Vivint's third-party financing partners. Monthly $1.48 cellular network maintenance fee applies. Taxes and local permit fees may apply.

Third-Party Financing Options Available

Financing eligibility and terms subject to credit approval by one of Vivint's third-party financing partners. Qualified customers may finance equipment purchase at 0% APR for up to 60 months. Month-to-month service agreement available when equipment is purchased upfront.

Vivint Systems & Services

System supports up to six cameras subject to sufficient WiFi speeds. Without a Vivint services plan, product and system functionality is limited (including loss of remote connectivity). Speak to a Vivint representative at the phone number in this offer for complete equipment, services, and package details, including pricing and financing details. Products and services in Louisiana provided by Vivint Louisiana Commercial Certificate #58280. See Vivint license numbers here.