Everything You Need to Know about Upgrading Your Vivint System

Each Vivint smart home is engineered to intelligently identify and deter threats and has unique custom automations to help your home run smoothly and effectively. Vivint products are developed with innovation as a guiding light and because technology moves so quickly, new products can be found at buy.vivint.com. If you’re looking to upgrade your system, here is everything you need to know.

What happens to my existing equipment when I upgrade?

If you purchased your equipment in full at the time of your installation, you own that equipment and you don’t have to turn it in to Vivint when you upgrade. You can add the new, upgraded equipment you've purchased to your system with your existing devices or replace what’s already there. It’s up to you.

If you financed your equipment through Citizens Pay or Fortiva, you can still upgrade your equipment; however, you will have to pay off the remainder of your balance on the existing equipment.

Compatibility concerns

For those who want to upgrade, it’s important to keep compatibility in mind. For example, our latest Outdoor Camera Pro is only compatible with the Vivint Smart Hub. If you have our SkyControl panel and want to upgrade to Outdoor Camera Pro, you’ll need to upgrade to Smart Hub too.

We know this can get confusing, but in general, most new Vivint products require Smart Hub to work. If you have any questions regarding product compatibility, give our experts a call and we’ll be happy to help.

Can I upgrade online?

Vivint smart home security systems are easy to use, and so is our online store, buy.vivint.com. As a customer, you can sign in with the same credentials you use to view your account to access the online store anytime and browse our latest products. You can also read reviews, watch educational videos, browse FAQs, and find pricing information. When you’re ready to purchase, just add the device to your cart and check out. If your new device requires professional installation, that option will be offered as well.

Check out these add-ons

Vivint is known for our Outdoor Camera Pro, Doorbell Camera Pro, Smart Hub, and sensors, but did you know there are other products that can automate your home and potentially save you money? Smart Thermostat can optimize the temperature in your home based on your location and activity, Water Sensor can notify you of water leaks and freezing temperatures in your home, and myQ Smart Garage Hub can give you control over your garage door from anywhere. Check out buy.vivint.com for more amazing add-ons from Vivint.

Vivint tips and tricks

Stay up to date with the latest and greatest from Vivint by following us on social media and subscribing to our YouTube channel for information about how to get the most out of your Vivint smart home security system.