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Verified Reviews from West Virginia
Kim Dunn
Aug 24, 2026
Our sales rep Shai was amazing
Our sales rep Shai was amazing. He was willing to work with us no matter what it took. He was also very pleasant to work with.
Matthew Murphy
Aug 22, 2026
Hayden was extremely knowledgeable with…
Hayden was extremely knowledgeable with their company and service. He was thorough in explaining all the options they had and what the difference was with each. He explained clearly about pricing and the break down to ensure we know exactly what we would be paying and all the benefits. He never once pressured us into signing up he let us decide with the information if we wanted the service or not and listened to all our questions and concerns while answering them all honestly. He has an amazing team as well. He got us signed up while continuing to chat with us and had someone the same day get everything hooked up it was a easy and fast process and we have been loving our system since. It brings me peace of mind knowing my home and family are protected by Vivint.
Lisa Stilgenbauer
Aug 21, 2026
We were completely informed of all that…
We were completely informed of all that Vivint can and will do and the cost was explained in detail.
RICHARD MCDONALD
Aug 17, 2026
Both the sales rep and installation…
Both the sales rep and installation technicians were great. They provided excellent insight and guidance to our security needs without access or unnecessary equipment.
Camellia Mays
Aug 10, 2026
The people was nice and very…
The people was nice and very knowledgeable about this product. I pray that it will serve us well!
Giovanna McPherson
Aug 10, 2026
Great service
Great service, installation and caring. Everything was thoughtful with time taken to be informative. Would recommend to anyone.
Debra Ball
Jul 11, 2026
Everyone was wonderful
Everyone was wonderful. They did a great job and let us know how everything worked.
Theresa Jackson
Jun 30, 2026
The tech that came out to install the…
The tech that came out to install the alarm was respectful and professional was very pleased with his work
Dennis Comer
Jun 27, 2026
Nate was very informative about his…
Nate was very informative about his product and answered any questions that we had. Installation was quick and easy.
GILLIAN RAU
Jun 19, 2026
Staff were polite and explained most…
Staff were polite and explained most everything clearly. But should have noted up front that you have you have a more current phone for the app to download.
Levern Lee
Jun 10, 2026
Overall service was excellent!
Overall service was excellent!! Technology works exactly how it was explained and very cost efficient. I would highly recommend!!!
Debra Wilson
May 21, 2026
I've only had the system less than a…
I've only had the system less than a week it appears to be doing what it's supposed to do. I honestly haven't done that much with it but it appears to be okay .Austin Hamrick installed it and did a Top Notch job . so I am pleased at this point but I have nothing else to say until I see if there any problems or notm.8
Linda Ferguson
May 18, 2026
Employees took time to explain service…
Employees took time to explain service and products.
Homer Lilly
Apr 1, 2026
The technician was knowledgeable
The technician was knowledgeable, efficient and pleasant.
Cierra Edwards
Mar 29, 2026
Convenient
I like the convenience of the cameras but they detect bags blowing in the wind as people and notifies me someone is on my porch everytime the wind blows too hard.
William Smith
Mar 28, 2026
Great atmosphere
Great job and it's was nice to work with a great experience young men
Keith
Mar 22, 2026
The service tech did a great job…
The service tech did a great job installing. The salesman was professional and knew the material well
Sharon Haynes
Mar 16, 2026
He's part of the family now.
The young man that sold us the system was great. Very knowledgeable and very talkative but very down to earth and friendly. Very common and worked his way into your life. He had a beginner with him and at a later date brought another young man (also very nice) back to our house and introduced him. I think he liked our house hanging out with us.
Rey Ayala
Feb 27, 2026
I am a new customer with Vivint
I am a new customer with Vivint, but so far everything‘s been going great and I’m pleased. My wife is also pleased with the alarm system
Robyn Hardaway
Jan 10, 2026
My technician was warm and friendly and…
My technician was warm and friendly and very professional he explained everything very well
Theodore Green
Dec 10, 2025
Excellent service ,no worry with this…
Excellent service ,no worry with this awesome security service highly recommend
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