The representatives that I’ve talked…
The representatives that I’ve talked with have been wonderful! Enrique Valdez, Joaquin and Tabitha. I needed a little extra help after the install and J and T were so helpful and they were so prompt getting back to me.
So far, so good!
So far, I have had a good experience with customer service and I appreciated the diligence of the installer, his product knowledge and his attention to detail.
Dawn O'Brien
Sep 11, 2026
Fast and reasonable
I was sad that the got a thermostat in my bundle and it isn’t compatible with my house but they wouldn’t switch it out for anything else even things that were priced cheaper. That is vivints bad, but my tech was awesome.
Quick and easy.
Quick and easy.
Stephanie Nourse
Aug 27, 2026
The installation process had some…
The installation process had some issues along the way. However Marc was amazing at troubleshooting and communicating what we needed and how he would resolve the issues
Lindsie Johnson
Aug 18, 2026
Our installer was amazing
Our installer was amazing. He was very kind and meticulous in his work. There was issues with one of our cameras and the garage door connections and he stayed very late trying to get it all figured out. Unfortunately he wasn’t able to get it taken care of that day but will get us rescheduled.
They are very nice and helpful.
They are very nice and helpful.
Debbie Lenhart
Aug 17, 2026
Everyone has been very helpful and…
Everyone has been very helpful and kind. Thank you
Lori Schoenwald
Jul 28, 2026
Sales rep and installation tech
Our sales rep Johnny Sierra and installation tech, Johnny Sierra are what made our experience great.
Lori Schoenwald
Santaquin Utah
Happy to be with Vivint
We were very happy with the whole experience, from ordering to installation to use.
It is a nice system and works well
It is a nice system and works well. The tech, Shane, who installed it was polite and efficient, and extremely capable.
Bryan went above and beyond the call of…
Bryan went above and beyond the call of duty. He even came to fix our system on his vacation with his family. He took his personal time to complete the set up of our security system. I wouldn't have asked that of anyone, but he volunteered. That rates a 10 star if you had that high!!!
Good people
Good people, service and quality work. Taught me a lot.
Vivint delivers an amazing product and…
Vivint delivers an amazing product and service
Easy to work with and great at…
Easy to work with and great at communication
I absolutely love my new security…
I absolutely love my new security system it is very easy to navigate and use.
We were very impressed with our technician Liam. He’s honest, professional, reliable, and very thorough.
He didn’t tell us what we wanted to hear he let us know what he would do if it was his own home. We really appreciated him
The team was great
The team was great
Elizabeth Wyatt
May 22, 2026
I really like how the camera work so…
I really like how the camera work so well and fit our needs .
Good experience.
Chase did a great job and Kyel did great installing everything. I’m still trying to get all the loose ends tied.
Both people that helped us were very…
Both people that helped us were very friendly and knowledgeable. Everything went very good.
Michael Terry
Apr 17, 2026
Great system
Great system, awesome installer and the technology is fantastic.
Installation was fast and clean
Installation was fast and clean. The installer was very courteous and polite and very instructive on how to operate the system. I had previously been with VIVANT moved to a different location and I’m glad I am still with VIVANT. Prior to that I was with ADT. VIVANT outshines ADT, 1000 to 1.
Bruce was great at getting my system up…
Bruce was great at getting my system up and running.
Gladys Child
Mar 11, 2026
THE TECHNICIANS WERE VERY POLITE-GLADYS CHILDD
THE TECHNICIANS WERE VERY POLITE, EFFICIENT, ORGANIZED AND QUICK TO ANSWER ANY QUESTIONS. THE ONLY ISSUE I HAVE IS THAT I FAILED TO WRITE THE CODE NUMBER DOWN TO SHUT OFF THE ALARM AND MY GRANDAUGHTER CAME IN WHILE THE ALARM WAS ON AND THE ALARM WENT OFF. NOW I HAVE REPEATEDLY ASKED FOR SOMEONE TO CALL ME AND RESOLVE THIS ISSUE, WITH NO RESULTS OR YOU COULD EMAIL ME THE NUMBER AND HOW I CAN CHANGE IT TO A MY OWN CODE. OH YES ANOTHER THING. I LOVED GIVING YOU ALL A RATING ! ONCE BUT NOT A HALF A DOZEN TIMES.
Great service
Great service
Brian Liljenquist
Feb 23, 2026
Great experience!!
Great experience, smooth install, knowledgeable technician.
Best home system out there!
Vivint has been an amazing experience from start to finish. The installation was smooth, the technology is easy to use, and the system gives us real peace of mind. The app is intuitive, customer support has been responsive, and the smart home features are a huge bonus. Highly recommend Vivint to anyone looking for a reliable and modern home security solution! Vivint is well worth it!
Vivint
Our tech, Shane, was amazing. He installed a complete system, paid attention to details on wiring and cleaned up.
Boris Kopelnik
Dec 25, 2025
Very good and fast service
Very good and fast service
Very knowledgeable team if I needed support
Great installer
Great installer
Jaydon was fantastic…
Our installation tech Jaydon was fantastic. He arrived on time and did a thorough job with the installation and helped us understand all the functionality.
Randy Butcher
Dec 17, 2025
Harley was very helpful
Harley was very helpful, friendly, and knowledgeable and got me scheduled for install.
Kevin was the installer and was very thorough and knowledgeable. He made several recommendations that were helpful. And he made sure everything was working and also ensured it was to our satisfaction.
Alexius Gallegos
Dec 17, 2025
The technisian Brian Peterson was on…
The technisian Brian Peterson was on time, polite, professional and carefully walked me on how to operate the system
Stephen Hodges
Dec 1, 2025
Vivint Review
For the most part, The equipment works pretty well. My thermostate still seems to have a mind of its own and keeps changing the temperature randemly during the day. I also can't seem to get the recording box (the "monkey"?) to operate. It would be a GREAT help if I had a written manual on how to operate/set my equipment.
Eric Vangsnes
Nov 4, 2025
The installation and sales
The installation, the sales person. All great. Will plan on getting this put into my house in Michigan as well.
Vivint works
Jonathan really knows his business. The install was complicated but he did everything he could to streamline it
Great company, Very efficient. polite, helpful.
Great company, He was very efficient, helpful and worked continuously. I will use them again.
Carolyn Bradley
Oct 7, 2025
My salesman was thorough and patient
My salesman was thorough and patient, as he went over all the details a couple of times. The installer was, likewise, very cordial and helpful when he installed our new security system.
Branley was great
Branley was great. He was very straightforward and professional throughout the process and let us know what our options are and really helped us set up our system the best way we could want it.
Ryan McDermott
Sep 29, 2025
Vivint over ADT everyday!!
Evaluation and Sales process was low pressure and David who installed our system was knowledgeable and great to work with.
Mayra Alanis
Sep 23, 2025
The technician.
The technician.
Great service!
chandler (our sales rep) answers any questions and is super helpful !
Christianna Miles
Sep 18, 2025
If I could give Stephen 11 stars
If it would let me give Stephen 11 stars, I would. Not only did he install our home security system flawlessly, but he somehow managed to do it while making us laugh the entire time. Who knew getting cameras and alarms could double as a stand-up comedy show?
He explained everything in plain English (instead of “tech wizard speak”), and now even my grandma could arm the system without accidentally calling in the SWAT team. He was on time, professional, and somehow made wires and sensors feel like magic.
Bottom line: if you want your house secure, your neighbors jealous, and your belly sore from laughing, call Stephen. He’s the James Bond of home security—minus the British accent but with way better jokes.
James Minnick
Sep 14, 2025
Great product and service…
I’m still learning how to operate this product but so far it’s been very successful and I’m happy to use it…
Pablo Camacho
Sep 13, 2025
Great price and got it done in a blink…
Great price and got it done in a blink of an eye
The tech was very personable.
The tech was very personable.
Great installation
Great installation. We are still waiting for the doorbell camera because the installer found a problem with our electrical system so we have to get an electrician in, but it should be fixed soon.
