So far its been a very easy experience
So far its been a very easy experience. Sales and installer were very nice friendly young men.
Everyone was very professional.
Everyone was very professional.
Angela Gordon-Simpson
Aug 31, 2026
Installment was great
Installment was great. I had technical issues w/the app. It was not responding.
The Technician made the Vivint…
The Technician made the Vivint experience great.
Carolyn Smith
Aug 28, 2026
1st Vivint experience
The representative, Andre, provided exceptional customer service. He answered my many questions.
Great service
My technician Joe was so very helpful and answered all my questions and addressed all my concerns
Ronald Collins
Aug 27, 2026
The experience went well!
The experience went well!
The technician was great explaining how…
The technician was great explaining how the system worked and was very efficient with installation
Everything and More
The technician, Skye, was awesome
Mark & Patti
Aug 21, 2026
Salesman and technician were awesome
Salesman and technician were awesome
Everything was fine after they got…
Everything was fine after they got everything set up and working Rite.
Regina Gardner
Aug 17, 2026
Great service
Great service. Came knocking, and I was mad because I'd just finished shopping and needed to put grocerys away. However, Im glad they stayed! It was a super easy process and we got same day set up. Today my dummy hubby went to gym and set alarm off. Police came and vivint handled everything with false alarm.. great service all around
Jacqueline Peart
Aug 15, 2026
Technician was professional and…
Technician was professional and knowledgable.System is working efficiently.
EDWARD GRIMES
Aug 14, 2026
Very friendly knew what he was doing…
Very friendly knew what he was doing and did a great job
Thomas Baskin
Aug 13, 2026
The sales rep explained the entire…
The sales rep explained the entire system and I did not feel pressured to purchase anything. He also stopped by a few days after the install to make sure we were satisfied with our system and knew how to use it.
Janice Benjamin
Aug 12, 2026
Staff and service
Staff and service
Jody Mcelroy
Aug 12, 2026
I love this camera system it is a…
I love this camera system it is a little pricy but it is worth it if you want to be secure and no you have a reliable system
Install was bad sensors for the door…
Install was bad sensors for the door were not working and still at this moment I have not received the new ones I expected a better service over all. Testing waters
Salesman a little pushy and out to late
Salesman a little pushy and out to late
Annette Applewhite
Aug 9, 2026
Everything seems to going great thus…
Everything seems to going great thus far. Currently we have not experienced any issues. Kevin and Trey were very productive and professional. Great team.
Your sales representative { Reuben} AND…
Your sales representative { Reuben} AND Installation Technician { Chris } ..............Professional - Respectful - knowledgeable { very smart } - Clean & Neat ....
Excellent service
Tech was very professional and explained every step of the installation to me
I received great service from Jeff J., my initial contact and from Davante W., Professional Tech.
I received great service from my initial contact with Vivint to the completion of the installation project. The sales representative explained in detail the products I was interest in buying and answered all of my questions to my satisfaction. The installation expert arrived on time; explained everything that was required and walked us through the operational details. He was very professional and courteous. A true gentleman. So far the product is working as we expected.
Charlene Johnson
Aug 6, 2026
This company is very helpful and honest! It's my pleasure to be a client!
My install tech was there the next day after I had an issue after installing.
Frances Thomas
Aug 6, 2026
The technicians arrived in the…
The technicians arrived in the timeframe given, clean, courteous, respectful, informative, step-by-step, installment, very knowledgeable of the equipment, made sure of understanding of the service being provided
Feliciene was knowledgeable
Feliciene was knowledgeable. helpful and very professional.
Great overall!
Great overall. Great product and great service
GAYLE ALLEN-BEY
Aug 5, 2026
This way better than the alarm system I…
This way better than the alarm system I had before. I can see more.thank you.
My technician was Amazing!
My technician, Damien, was the best part of my experience. He was veey helpful with helping me understand what I was getting and offered suggestions. More importantly, he was professional, respectful, knowledgeable, and precise. The installation was flawless and he left everything as he found it. He even cleaned up behind a previous tech who had been in my home for something else. I would highly recommend Damien.
Erica Townes
Jul 31, 2026
Helpful
Was very helpful and took there time great customer service
I received my installation certificate…
I received my installation certificate via email when I requested it. The request was speedy and efficient.
Traivon Young
Jul 30, 2026
My experience was amazing
My experience was amazing. My tech showed up before the time and moved through the installation quickly.
IT WORKS FOR ME AND CUSTOMER SERVICE
IT WORKS FOR ME AND CUSTOMER SERVICE, GREAT
First Month Review
The installation of the equipment was done quickly. The equipment seems to be working with the these exceptions:
Glass-break detector (No glass-breaking incidents)
Panic Pendant (No instructions on its use or range)
Firefighter alarm (No fire or CO incidents to test)
Chime Extender (Was never shown the equipment. No instructions given.)
Respectful
Respectful. Professional. Love the products i chose
CHARLES HARVEY
Jul 22, 2026
From the beginning of the…
From the beginning of the representative showing my wife and I how to work the system before we decided to purchase, to the end of installing the system they were very professional. We also had the pleasure to chat online with an agent who went above and beyond to assist with getting our system back up and running after we had changed to a new Wi-Fi Company. Everything is running fine and we truly enjoy our Security System.
David Williams
Jul 22, 2026
Non supported items
I was told two items I already had could be integrated with the vivint system, ECOBEE thermostat and kwikset lock. The version of kwikset lock I have is not supported by vivint. The ECOBEE thermostat needed to be replaced with Vivints thermostat, which declined l. Since I have two remote ECOBEE sensors that I use to balance the temperature between levels.
Ahmad & JB were both very helpful and…
Ahmad & JB were both very helpful and efficient!
Elevation
We where called asap
Richard Hines
Jul 20, 2026
it great Thank you
it great Thank you
Skye and her teammate was on time
Skye and her teammate was on time, very professional
Repersinitive was polite and professional. Tech came out the same day to install the system.
Repersinitive was polite and professional. Tech came out the same day to install the system. Tech also was polite and professional.
Rebecca Potes
Jul 16, 2026
The expertise of the representative.
The expertise of the representative.
Like the service
very polite and helpful.
Mostly Great
Installers and salesman were efficient and nice. The only issue is that the locks sometimes get jammed when you try to lock them remotely or arm from your phone or the panel. All other components work very well. Cameras are very clear.
Cleveland Lewis
Jul 14, 2026
lot satisfied
My Agreement has not been fully fulfilled. Unfinished.
The service gentlemen were very polite
The service gentlemen were very polite, thorough and effective in what they were doing. They took the time to answer my questions as well as reviewed the entire process at the conclusion of installing my system. I have shared my experience with my family and friends.
Jonathan Ball
Jul 14, 2026
The whole experience
The salesperson, Jeffrey, was informative and knowledgable, the crew that installed everything were extremely fast and professional. Everything was installed quickly and running perfectly. It was the complete opposite of our experience with ADT!
