Home Security Systems
Mission, Texas

Install was bad sensors for the door…

Install was bad sensors for the door were not working and still at this moment I have not received the new ones I expected a better service over all. Testing waters

Great customer service and quality…

Great customer service and quality equipment. Representative was very knowledgeable and informative and described everything exactly on point.

The install was great and so was my tech

The install was great and so was my tech

He was very knowledgeable

He was very knowledgeable. Explained step-by-step of what he was doing.

Every one was very friendly and…

Every one was very friendly and knowledgeable

Services good

Service good

Sales & Service

Brady, and the young man who installed our system were both very knowledgeable and helpful getting our system set up and running.

Salesman a little pushy and out to late

Salesman a little pushy and out to late

Easy setup very friendly tech!!

Easy setup very friendly tech!!

The Sales person Devyn was awesome

The Sales person Devyn was awesome. The installer not so much. She left messes behind after installing equipment and didn't clean up after herself. I find this very unprofessional.

The Union st., Vivint experience.

Chris was great. Very knowledgeable on the product. Very courteouse and respectful. I love the product as well as my neighbors. It is a great conversation piece in the neighborhood.

The technician thoroughly explained…

The technician thoroughly explained everything about the thermostat. He was very professional.

Your technician was amazing and did a…

Your technician was amazing and did a very great job on my mom's which is Mrs Hazel Marrs and husband Kenneth thank you Daniel for your great an awesome work you done for us thank you

Install was great

Install was great. They got it does same day. My issue is your sales person never mentioned we need a permit for the system. So the email o got this morning regarding the need for one was a surprise.

Tech and salesman very knowledgeable

Tech and salesman very knowledgeable

Technician was great!

Aaron was very nice and insightful when it came to installing my thermostat and new door bell camera, he made sure everything worked correctly while also making sure I understood how to work everything. He was very quick with the whole process as well while also stopping with me to check everything was alright! Overall great service

Miguel was nice and he was very helpful…

Miguel was nice and he was very helpful and help me out a lot and show me how to use the equipment.

Make sure to get phone numbers

They were very nice just no one has come back out to go over it with me

Friendly and fast service

Friendly and fast service. The sales person was very nice and the installer was very nice as well.

I feel more secure now

I feel more secure now, and I like how they reach out in several ways(phone, email, text) if your alarm goes off. So far I'm extremely pleased.

Luca was wonderful

Luca was wonderful

I had a great experience everyone was…

I had a great experience everyone was nice and like family

Excelent work im happy with my vivint

Excelent work im happy with my vivint

All around a great experience

From the time I reached out to Vivint with questions and options for my system (Stevie was the sales agent and was amazing, 10 out of 10) until the time the final security device was installed (Brondon McFarland was the installation expert and was superb, 20 out of 10) everything was efficient, professional and customer service orientated. I am very pleased with my system thus far and will tell my family and friends about my positive customer experience and state of the art security equipment I have in my home. Thank you.

Great pro service

Great pro service

Still learning

Still learning, it’s a good product

The first installation was rushed and…

The first installation was rushed and there were some issues that were present. Our sales rep was contacted and the problem was resolved in a timely manner.

I love the service why better than what…

I love the service why better than what I had love i talked my sister into it and she getting installed today Also!!

Prompt installation and very good at…

Prompt installation and very good at explaining how the system works. JT is a very good representative of the company.

Salesman Steve was pleasant and polite

Salesman Steve was pleasant and polite. His tech worked late, to ensure our new cameras were installed correctly. We greatly appreciated that. The only reason 5 stars wasn't given, was due to assurance that a sensor problem would be corrected, and wasn't for 3days. Because the sensor was faulty, we could not manually set the alarm, nor use it on "Stay" mode. It was triggering a false alarm. Otherwise great cameras & easy to use app.

Very knowledgeable staff and…

Very knowledgeable staff and professional install went smooth

The service and staff both are…

The service and staff both are absolutely superior

New energy agreement. Vivint & Reliant Energy working …

Vivint & Reliant Energy working together to bring security and potential energy savings to my home means a lot. The complimentary components and installation along with service agreement renewal was enhanced many times over with the addition of the security doorbell camera and the wifi thermostat, both allows us to monitor our home even while we're away.

Very patient and knowledgeable…

Very patient and knowledgeable associate who made my process very simple

Clear picture great staff fast hook up

Clear picture great staff fast hook up

The installer was professional

The installer was professional, explained each step clearly and carefully tested each system activity before he left my home.