Home Security Systems
New York

Great Customer Service

Great Customer Service

Gentlemen

Gentlemen, we’re great

The tech that installed it was great

The tech that installed it was great

Fast, Professional and Caring Service

I recently experienced an incident that left me feeling unsafe in my own surroundings, and it made finding reliable home security a top priority. I initially reached out to another provider—a very well-known household name—but became extremely frustrated with their customer service. I had to make multiple calls just to address the same issue, which was incredibly disappointing. That’s when I decided to reach out to Vivint, and I honestly can’t say enough positive things about my experience from start to finish. From Carlos, my sales representative, to Tristan, the installer, everyone was understanding, compassionate, and genuinely focused on helping me feel secure. They understood the urgency of my situation and worked to escalate the installation. I started the process on a Tuesday, and by Thursday, my system was fully installed. I was traveling that weekend and wanted the peace of mind of knowing my home was secure while I was away, and Vivint made that happen. I truly appreciate the professionalism, responsiveness, and care that Carlos and Tristan showed throughout the entire process. I have NO hesitation whatsoever in recommending Vivint to anyone looking for a home security system. They made a stressful situation so much easier, and I’m very grateful for their help!

Excellence

Tristan was friendly experience and knowledgeable 10 stars

Jay made my experience easy and…

Jay made my experience easy and pleasant! No hassle no worry

The gentlemen that came to service us…

The gentlemen that came to service us today was very professionally

It was easy to order

It was easy to order, Chris was so helpful. It is easy to use. I can see when my father leaves the house and when people come to the house.

Your worker was nice and professional…

Your worker was nice and professional with showing the set up and working the system

Tristan is awesome

our installer Tristan went above and beyond to help us and answer all of our questions. he had great recommendations and is so helpful

Service was excellent

Service was excellent. Installation of my new system went super smooth. My new Vivint system works very well thanks to the very professional service installer. He explained everything very succinctly and clearly. Thank you

Jacob my tech was awesome

Jacob my tech was awesome! Very professional and clearly knew what he was doing. Miguel, the project manager, was very friendly and made sure things were going well. They even cleaned up afterwards which is not always the case. Very happy with them

The person was thoughtful

The person was thoughtful, knowledgeable, and was able to assist in a short space of time.

Exceptually phenomenal with time

Exceptually phenomenal with time, patient and clarity. He deserves a raise and two weeks off with pay! ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

The person was experienced and wonderful

The person was experienced and wonderful

Brandon made the install easy and was…

Brandon made the install easy and was helpful in making sure we had what we needed to insure our home was covered

Delroy Henry

They do what they have to do

The representative Jordan Strachan

The representative Jordan Strachan, very knowledgeable and informative. Security system for my home was in the back of my brain until Jordan assisted me through this process. I couldn't be happier with vivint.

My customer service call with Nahomi…

My customer service call with Nahomi Campos lasted over 2 hours. Her expertise, knowledge and patience were extraordinary. Walked me through the troubleshooting step by step from beginning to end. Wound up needing new equipment. She setup shipping and return. I also ordered the Space Monkey and signed up for the monthly maintenance contract. Absolutely a 5-star experience. Thank you.

We didn't get adequate time from the…

We didn't get adequate time from the installation technician to learn how to navigate the system, but a few days later I happened to see our sales person, Pete, walking down the street and he went through it with us and got everything all set as far as I can tell so far, so kudos to Pete!

Swift adaptation to todays technical…

Swift adaptation to todays technical understanding

Great job

The technicians knew what they were doing and took their time and there was no rush job

The initial experience with the sales…

The initial experience with the sales rep and the installer was great. I recently had a small issue and it was quickly resolved.

The technician was friendly

The technician was friendly, respectful,and informative.

They were very honest with me

They were very honest with me

So far I love the system

So far I love the system. Good price for the system.

Rocco was made himself apart of the…

Rocco was made himself apart of the family, respectful, funny and great person

The entire experience with vivint was…

The entire experience with vivint was simple from my initial phone call, to scheduling an appointment, to the installation. Every staff member was knowledgeable and kind making the experience as pleasant as it could be in installing security.

Very professional in answering questions

Very professional in answering questions

It’s very reliable

Makes me feel safe

Tech was professional and knew the products

My installer Courtney was the best he was on time and very professional.

Love everything doorboard camera

Love everything doorboard camera. Everything...This is a great experience

Great communication

Great communication

Clear and thorough instructions

Clear and thorough instructions, professional and courteous agent.

I have never felt more safe then I do…

I have never felt more safe then I do now with vivint.

From the sales rep to the installation…

From the sales rep to the installation tech, the service was top tier.