We really liked the sales…
We really liked the sales representative and the installer. They both were professional and yet personable. Our sales representative, Phil, really went the extra mile to make sure we understood how everything worked and what our options were. Josh did the installation the same day and did a great job! The next day Phil returned to see if we had any further questions. He was just amazing and so helpful!
I have had to contact the online platform as well since then, and so far, no issues; Very efficient and helpful!
Make sure to get phone numbers
They were very nice just no one has come back out to go over it with me
KATHY WALDEMER
Aug 7, 2026
The professionalism...following up on…
The professionalism...following up on service.....
The sales guy was awesome
The sales guy was awesome. He was very knowledgeable and nice.
Justin Somerset
Aug 3, 2026
Installation
The installer was trying to say I need active internet to install that day, and that I would have to reschedule, but a quick call to customer service and the squared it away and able to install that day.
Selina Beltran Lee
Aug 3, 2026
We like the way more than our previous…
We like the way more than our previous security system.
Shannon Madden
Aug 1, 2026
Overall, a great experience
The sales team (Phil) was great! The installers were a delight, as well. The only frustration was the inadvertent charge that should have been delayed...there was a lot of back-and-forth to get that fixed.
Robert Tanner
Jul 28, 2026
Flawless installation
Flawless installation. Friendly installer. Explained how everything worked.
Jacob R Hoadley
Jul 25, 2026
Excellent service
The service provided by our sales rep Nate and installer Dom was outstanding. Both of them went above and beyond my expectations to make sure our system was working correctly.
annetteblarergmail.com
Jul 22, 2026
It was great!
It was great! Help me get my exhusband name off the system and set up for me only. Great job. I am trying to set up my password and having issues but I will get there.
Holland Whipple
Jul 13, 2026
Dylan was an absolute killer seller!
Dylan was an absolute killer seller!! He was amazing and talked us through everything and answered any and all questions we had before setting up the cameras! I love the system and would recommend to anyone! (:
Matthew Wright
Jul 5, 2026
The product is really nice and easy to…
The product is really nice and easy to use but get your wallet out because it’s not cheap.
Friendly salesperson.
Friendly salesperson.
Excellent system
Don't let them tell you the equipment is free...you pay for it over time. I believe it is a good investment.
Cory explained everything very…
Cory explained everything very thoroughly and installed very quickly. Having this system in place has given us a great deal of relief.
Allison Frech Greenwell
Jun 18, 2026
Nicholas & Tony were very personable…
Nicholas & Tony were very personable and very informative. Tony worked quickly, put all the cameras in put all the cameras up and probably 45 minutes to an hour. Nicholas sat down with us, explained everything realized that there were several items that had been left in the house by the previous owner so he created a package of items for us specifically.
Rebecca Fitzgerald
Jun 15, 2026
Phil was a great salesman
Phil was a great salesman. Once we made the decision to go with Vivint the install happened the same day. We haven’t had any issues with our service. Thank you!
Erika L Lodge-Davenport
Jun 9, 2026
They sales representative was very knowledgeable
They sales representative was very knowledgeable and answered all of my questions pertaining to billing, installation etc. the installation went smoothly and did everything we wanted in regards to location and everything.
Well other than a mixup on the time for…
Well other than a mixup on the time for installation, he was very polite and very quick. The switch was painless on his part
everything that was said worked out
everything that was said worked out. so far so good.
The system is great!
The system is great! It wasn't hard to learn how to use the panel and phone. Corey did a wonderful job. He was patient with me when he walked Mr through the system twice. I feel much safer.
John Jefimoff
May 13, 2026
Rushed but it turned out to be OK
The technicians did a great job. The first technician was probably rushed into the job. I was not offered the various finishes the for dead lock installed in the front door. Your saleman was clear and consise and friendly but rushed into getting the system installed before I really thought the whole installation through. So of course that meant we had to have another technician come in and make some changes which could be prevented by giving the customer some options and a description of the equipment so they have some time to think about it. Sometimes "haste makes waste". That is the first time in my life I responded so quickly to a sale only because I had dozen things going on.
Karla Hancock
May 12, 2026
SALES AND INSTALLATION
The sales man, Otivio was ver informative and explained the whole process in detail in a way we understood.
Cameron the installer was terrific
and went the extra mile to get us up and running to our satisfaction.
He always asked for our input on all portions of the job.
Clair Hooten
May 11, 2026
Quick and easy
Quick and easy
Nolyn Reichard
May 3, 2026
Tech was bunz
Tech was bunz
Everyone that we dealt with was great
Everyone that we dealt with was great, very knowledgeable.
Tricia Huckins
Apr 28, 2026
Excellent priduct
Polite installers, great customer service, great devices
knowledgeable people that answered all…
knowledgeable people that answered all of our questions. Great treatment !!
Shannon Steffens
Apr 23, 2026
Quick install and great equipment.
Quick install and great equipment.
Did we over-do it?
We asked you to install 1 more camera in our yard -- but we are not sure how much we like it!!! We may have too many -- it's driving us crazy trying to deal with all of the camera shots!! We cannot take out the trash, mow the lawn, go get the mail, or work in the garden without being bombarded by too many beeps and photos!?!
Jonathan Cordie is a good man
Jonathan Cordie is a good man! We like him
Richard Kidder
Apr 6, 2026
The installer was very professional
The installer was very professional. When she ran into a problem, she had someone to call right away.
Also the salesman came back the next day to check on us to see how it was going. We had a question that turned out to be a problem. He checked it out, and found out it had to do with our internet. But he called an advanced tech guy, and he was able to fix the problem right away over the phone.
Katie Loomis
Mar 26, 2026
Works great . Awesome customer service
Fast install
Robert Marsland
Mar 15, 2026
They did everything they said they…
They did everything they said they would do. They fully answered all my questions. Clearly reviewed my options and costs. We set a date and time for the installation and the agent called twice letting me know what to expect and his time of arrival. He walked through the house with me giving ideas clarifying what could and couldn’t be done. He was friendly, efficient, excellent installation. Took all the time I needed to understand the system and its operation. The system works extremely well. Actually better than I thought it would. We are very pleased and thinking about adding to it.
Thanks to Cody for making us safer in…
Thanks to Cody for making us safer in new home five stars
Everyone was knowledgeable and…
Everyone was knowledgeable and courteous. Job well done.
Prompt-personable
Prompt-personable
Thomas Christy
Dec 29, 2025
Efficient and professional
Efficient and professional. Did everything we asked for and prepared for extras. In and out without disrupting the flow of business.
Very well
Very well, guy was very knowledgeable and did a phenomenal job
I received my chime extender and…
I received my chime extender and quickly added it to my system using the directions.
Camera rebootly
I needed help with one of my cameras. It is now back up and working properly.
Denise England
Dec 2, 2025
The equipment works beautifully and…
The equipment works beautifully and if/when we have any issues your people are extremely friendly and helpful.
Karen Holmes
Nov 29, 2025
Greg Jacobsen was the gentleman that I…
Greg Jacobsen was the gentleman that I dealt with. Very pleasant and he made sure I understood everything as he explained.
No pressure with the sale. Karen Holmes.
Rep was extremely patient and very…
Rep was extremely patient and very helpful. He has been the ONLY Vivant employee to understand and help us get our alarm personalized to our needs! 5 star all around
Lindsey miller
Oct 15, 2025
Excellent service
Sterling was extremely knowledgeable, fun to work with and made the install of security for our home seamless. Extremely well versed in smart homes.
I like being able to adjust it the way…
I like being able to adjust it the way I want it . But it would have been good to have a booklet about it on how to do the whole program , or maybe I missed it when the workers told me where to look it up on line ! I think I will like it just fine . Thank you! Goodnight
Good Experience
Really like the tech that came out, Sterling. He was really friendly and did a wonderful and clean job with the install. Got a ring camera and flood light for the backyard that records. Equipment looks nice and the control panel is easy to use.
Overall - ok
I was happy overall. Four issues- 1) it was not explained to me that I would be opening a credit card - I was furious, but too late now. That was not discussed with me. 2) My house was left a mess. They did not clean up after themselves. Sawdust and moved furniture not picked up or put back. 3) After being sold cameras to put outside, the staff basically said it was too hard to put in the outside camera and so we agreed on just the doorbell camera. 4) it didn’t take all that long, but it was late and I had to ask how much longer it would be. Thbstaff were young and not very professional overall. The was a girl that showed up that was fairly rude.
I do like the equipment, it having some issues there as well. Overall - mediocre service.
