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Verified Reviews from New Mexico
JEFF CLEMENT
Sep 6, 2026
Salesman started it out
Salesman started it out. Good young man. So far; administrative personnel have been great to deal with. Accurate accounting is a true key for me and that is being taken care of.
Theodore Ramirez
Jul 27, 2026
Sales associate was awesome so we're…
Sales associate was awesome so we're the techs all very helpful and courteous great team and company
Beulah Bowman
Jul 27, 2026
Sales rep explained everything and…
Sales rep explained everything and answered all my questions
Pam Allen
Jul 26, 2026
Happy Vivint Customer
I am very happy with the system. The staff was supper friendly and they did an awesome job. I highly recommend Vivint. Thank You to Vivint Manager Megan and the Technicians (Ryan) My apologies, i don't remember the other gentlemen's name who helped installed the system. They all were great.
TAMARA TOWNLEY
Jul 24, 2026
I am so pleased with the service and…
I am so pleased with the service and equipment provided. The added sense of security is a major plus. I feel secure and safe in my home and when I'm away.
Teresa
Mar 19, 2026
Wonderful people!
Cale was very helpful and so was the technician. Great service.
Mary Vigil
Feb 26, 2026
Your workers were very nice and helpful…
Your workers were very nice and helpful with everything they did thank you
Deborah Yellowhorse
Feb 25, 2026
The installation Team
The salesman, Gerado Flores was professional, asked thoughtful questions and was honest. I was not expecting such a quick installment after signing the agreement paperwork and getting financed approved, so when Gerado said the installment team would arrive shortly he wasn't kidding. They were at my house within an hour after the salesman fished me in sinker and all. The team (Chris, Paul and two others) came in and installed the system efficiently. I was impressed by Paul the electrician. He didn't talk much. He was polite and professional. He got the job done quickly and cleaned up after his part of the job. The team was professional and got the job done. The new security system replaces a generic one I had that worked when it wanted to and so its nice to have an upgrade.
Betty Wilson
Feb 9, 2026
Unresolved Banking Issues . Requesting help from VIVINT's team.
What is the name of the bank that we have been making monthly payments to besides the payment to VIVINT for service? We have evidently been paying for the equipment since signing our first contract. We need the banks name so we can stop automatic payments. Then we need to get a refund from that bank because the equipment shuold gave been oaud off many years ptior. Isaac, VIVINT's local representative explained that VIVINT no longer does business with the first bank. Isaac and the installers did an rxcellent job while here. If I cannot get the psyment to the first bank resolved, I won't be able to pay VIVINT, your new bank & the first bank. I would greatly appreciate your assistance in resolving this matter. Then once resolved please send anither survey on VIVINT. Thank you
Linda Holderman
Feb 2, 2026
Vivint was right on time and very…
Vivint was right on time and very efficient. He explained everything patiently and we really appreciate how the box guides us on how to use it. I love checking out who's on my porch before I answer the door.
Stephen Deaton
Dec 15, 2025
Staff listening to requests and honesty
Staff listening to requests and honesty
Sally
Nov 3, 2025
We like our Vivint system...
We are very satisfied with our Vivint system and so far it is easy to use. Our tech man and installer, Miguel was wonderful and very patient with us when he was teaching us how to use it. It's getting to be second-nature already to arm it at night and disarm in the morning. Thank you, Vivint!
Benjamin Brown
Oct 1, 2025
The tech that installed the equipment…was great no problems at all with him.
The tech that installed the equipment was great but the sales person wasn’t clear on what I would be paying on a monthly payment. He said it would be 99.00 and it isn’t it’s closer to 120.00 and after I paid off the balance that was over the 4000.00 it would be 38.00 but that wasn’t true either it would be 45.00 Even though those numbers were close it wasn’t accurate and it should be . I checked some reviews on YouTube and there were other people that had the same problem and the only reason I know was I approached the tech with my concerns and he was the one that came up with the numbers that were more accurate.
David Esch
Sep 30, 2025
I liked that they were very personable
I liked that they were very personable. To me that’s the most important aspect of selling your product. If I have a problem with the product I believe that they will come back and take care of the problem in a timely manner.
Alfredo Mainez
Sep 28, 2025
Thank you for working fast in…
Thank you for working fast in installing my service quickly and in a professional manner.
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