Home Security Systems
Jackson, Mississippi

Great service and good characters

Great service and good characters

👍🏻👍🏻👍🏻👍🏻

Salesman had a great attitude

A system I would recommend

It is easy to work, and most of all i love the spot lights.

The technician guy was very patient…

The technician guy was very patient and understanding that we are new to the company.

My experience with Vivint was…

My experience with Ben from Vivint was awesome. He took his time explaining every product to me and giving me some options that would work for my household. He was very professional and friendly. I was very surprised to see when I signed up I would have my stuff installed and set up the same day. I wasnt expecting that at all. The gentlemen that came to install tje equipment were also friendly and professional. They wasted no time putting in the products and making sure everything worked. I know one of gentlemen name was Ramon and I cant remember the other guy name but he was great as well. The technology is amazing and I love how I can see everything from my phone even when im not home and my child can see what's going on without having to open the front door. Its been fun talking from the tablet to someone outside either at the front door or driveway and in the living room. From start to finish i'm pleased with everything and I feel like im going to get my money's worth!!! All of the gentlemen need a raise!! I will be telling other people about this conpany and the products!! Thank you, thank you, thank you!

It's okay

It's okay. Shows going out and coming in okay.

Lacing did a great job telling about…

Lacing did a great job telling about your service plus did a great job installation

Installation was a breeze

Installation was a breeze. Tech stated it would take 4hours but literally felt like a hour and half. He was very professional and patient with step by step instructions on installment and setting up the online app. Would definitely recommend my Technician name is Zane. Thanks again! 10/10 Prices and Quality. I’m glad i joined the Vivant Family this year. Now my apartment feels safe like a Home.

My experience was good

My experience was good, but not necessarily great. Total cost of products and services should be clearly presented before actually getting to the point of signing of contract. I was already interested in obtaining a home security system, so a "fast" sales pitch was almost counter-productive. I still have a few general questions that I need answered.

Great customer service

Great customer service

Love the clarity of the cameras

Love the clarity of the cameras

Still learning about my new system.

Still learning about my new system.

Took a while couldn’t understand the…

Took a while couldn’t understand the worker..

The workers were very patient and…

The workers were very patient and polite , they also have good customer service , I would highly recommend.

Love it but I had a bigger monitor with…

Love it but I had a bigger monitor with alder and my small toddler’s always looked at the monitor the computer mortise wit all 5 of the cameras on my 6 years old autistic Grandson and so he always looks at the monitor, waiting for his mother. Get off of work working for A state School for Other Down syndrome and autistic People’s at night and this help us also my alar wasn’t with tripour monitor monitor we can watch tv shows movies and everything else we want to watch our alarm system was put on the walls,but by me being hearing impaired I can hear our door bell and everything when I walk outside it’s very cool I love it it’s just the monitor I explain to him that’s all I wanted when I transferred to yall and left Alders security system that’s all i wanted but now I know all security system is different ,and they job was a lil bit easier because where all the cameras were before but I’m giving you guys a 100 though because my monitor talkie and I loves it im so sorry if I’m say the wrong thing,because everything changed wit4 hours yall team work is so excellent I didn’t expect for you guys to move that fast especially at night and thank you guy’s for coming out at night I never seen this happen in a day of my life ,yall move really fast and I had gave other people yall name also and I let them know to keep sharing it and to let yall know that I sent them

The staff people were very helpful.

The staff people were very helpful.

The sales rep was excellent

The sales rep was excellent. He was not very pushy (for door to door salesmen), and was very informative in helping us pick the products we actually needed. My only complaint is that It was a long prosses. They were insistent on doing the install the same day which had us waiting all day and part of the night for the technician to show up. our installation ran passed 11pm at night once he finally showed up.

I’m in love with my service

I’m in love with my service

Good Customer Service

Good Customer Service! Thanks to Colin for taking care of us!

Great Products and services

I absolutely love my doorbell cameras and regular camera. I’m very satisfied. The only thing that I would like to be considered in the future is the fact that when you play back audio you can be able to hear the full conversation and just not the person at the doorbell.. Other than that I love my Vivint smart home and security ❤️

Everything was great the service rep…

Everything was great the service rep Drew know his job and so does technician Quinton. I give them an A! My concern is my front door when I put the code in it doesn’t unlock the front doorr. I can use my phone my device to open the door, but I would like to put the code in to the front door it will be nice to have a technician come out and look at this issue. but otherwise everything went well.

great installer

great installer

Everyone was very professional very…

Everyone was very professional very friendly appointments were on time. Everything was just great.

Man-Man the rep was awesome and…

Man-Man the rep was awesome and explained everything so well. It’s very hot here in MS and he was so patient. System is so easy to navigate.

Courteous and respectful technicians…

Courteous and respectful technicians with knowledge to get the job done.

Everything was good from start to…

Everything was good from start to finish.

Installment

I was please that the installment was in a timely manor. Still early in comparison but so far I am enjoying the monitor.

Terrible the salesman Cody Bowes lied…

Terrible the salesman Cody Bowes lied to our whole neighborhood about equipment being completely free as long as we let they place a sign in our yard. Fraudulently ran my credit with me knowing by telling me to pay a one time today install fee of $3.69. But really he was applying for credit and opening a line of credit for the equipment (1,499.98) while talking to us. We had no idea. With the debit card that I paid the $3.69 fee with for the payment. Then Vivint couldn’t even talk with me to verify acct or anything bc Saleman also gave false information to company so they couldn’t not verify me. He made a verbal passcode then didn’t answer his phone to us any longer from his phone number provided us. Then I have had to ask to talk to multiple supervisor before issue was heard. They are supposed to be coming to get their equipment and canceling loan. But the inquiry will still be on my credit along with a closed acct once they pick up equipment. Not happy and will never suggest this company to anyone bc they didn’t fix the issue! They also tried to charge me to cancel for the fraud they allowed to happen. Ridiculous!!

Mane

They smart dead boat lock

Great! Need to invest in solar cameras!

The company offered great promotions.

Easy process

Easy process

My rep was very knowledgeable and…

My rep was very knowledgeable and helpful. To me customer service is the most important. Products will change but having good employees who do a great job means more to me. My rep was honest trustworthy and professional and I can tell he loves his job. Knowing if I do need help in the future and I can call him means the most and if this company has other employees like this than this is a good company with good people.

I just love how the thermostat adjusts…

I just love how the thermostat adjusts itself, how I can use the key or the combination to lock or unlock my door and how the doorbell ring, front yard and back yard camera capture each and every event that happens.

Love it

Love it! Great cameras and technician!!!

Great salesman!

Salesman presented his product without being pushy.

The techs did fine at 304TegardenRoad…

The techs did fine at 304TegardenRoad but wasn't happy with tech at 113Grahamst he didnt listen when I told him I only needed one camera