John Choleva
Sep 19, 2026
The technician
The technician was wonderful to work with.
Great customer experience!
Installer was friendly, knowledgable and detailed oriented. Hardware is solid and has been running well since installation.
Akeem Jaybarr
Sep 8, 2026
Best decision made.
Both employees the installer and sales person were excellent at customer service and very polite.
Excellent sales representative who went…
Excellent sales representative who went above and beyond to answer questions and get us set up.
The service and price
Great experience the staff came and convince me to add the service im happy with it and he was good he had knowledge on his products. Im very satisfied
Alexandria Menzie
Aug 31, 2026
Not happy
The sales rep Josh made my experience awesome but after Josh i was unsatisfied and unhappy with giving techs. So i cancelled
Susanna Bria
Aug 29, 2026
Very clear
Very clear, explained everything in detail, tech who did the set up was outstanding
Not so new installation
The agent Anthony followed up and the technician Mike, after a few hiccups completed the installation.
Phillip Agee
Aug 23, 2026
Love the aura of safety I feel.
Love the aura of safety I feel.
good costumer service
good costumer service
Excellent salesman and techs recommend…
Excellent salesman and techs recommend them greatly and have no complaints about the equipment works better than I thought.
Thank you for easy communication and…
Thank you for easy communication and perfect service.
Tahj A Mccall
Jul 31, 2026
Great communication and service from…
Great communication and service from start to end.
Yadirah Haddock-acevedo
Jul 29, 2026
Great staff
Great staff, great service and technology
NADINE TOBIN
Jul 10, 2026
Safety
Customer service is paramount
Linda Anderson
Jul 10, 2026
They help me out a lot where I’m not…
They help me out a lot where I’m not afraid to leave my house and to be at my house
Donna A Long
Jun 27, 2026
I have no complaints about my new…
I have no complaints about my new system. It was installed a week today and I am still in process of learning the end and outs.
Stacy Robinson
Jun 26, 2026
Sales person was a very nice guy 👦 and…
Sales person was a very nice guy 👦 and told the truth.
Laverne Smith
Jun 19, 2026
Currently for the past 12 hours the…
Currently for the past 12 hours the driveway camera is saying offline and I can’t fix it
David Lettieri
Jun 17, 2026
Denzel!!!
Denzel’s service went the absolute distance for us. He stayed with us through every step for over 8 hours and didn’t leave until the job was done. I hope he gets a massive raise or bonus.
Sebastian and Brian were very helpful
Sebastian and Brian were very helpful. And also very knowledge with security system.
Pictures are clear and I like the scare technology.
Pictures are clear
GAYLE Scapellati
Jun 3, 2026
Ease of purchase & installation
The salesperson and the installation technician were very good. Considerate and polite. Did a great install and was prompt.
The technician was very helpful and…
The technician was very helpful and took his time showing us the alarm system
I want to submit a review for my rep…
I want to submit a review for my rep whose name is Ben,My Vivint sales rep,Ben deserves a medal, a parade and possibly a federal holiday. At just 19 years old, he approached my existing security system (a genuine artifact from the Regan era with the calm bravery of a young hero defusing machinery from the Cold War. After 20 years with my old company and an iron clad contract that felt carved in stone tablets he informed me of Vivints buy out option. Switching systems at 72 felt daunting I wanted a security system, not a NASA internship. But then Ben walked in calm as a surgeon and patient enough to teach a cat algebra. He explained everything clearly that I relaxed. I trusted him immediately. He even shared a bit about his life and naturally I reminded him to save his money and gave him dating advice-because Im a grandma and dispensing wisdom is literally part of my job description.
And then, (this is the part that truly impressed me) he came back on his own a few days after Cam did the install just to make sure I knew how to operate the system. Who does that at 19?
At one point I almost asked if he could renegotiate my mortgage, recalibrate my pacemaker or rotate my tires, honestly he gave off that vibe that he could do all of that before lunch and still be early for his next appointment.
Ben was professional, respectful and kind. If this is how he is starting his career, hes going to go far.
Five stars for turning this harrowing upgrade into something painless and unexpectedly enjoyable.
Fee free to use my review for training purposes, or better yet press 1 for the future CEO : Ben.
JOSE ESCANIO
May 26, 2026
Very friendly and knowledgeable techs
Tech was really knowledgeable and respectful. Explain everything abiut the proccess and install.
Marcia Hebert
May 17, 2026
Salesman was very knowledgeable and…
Salesman was very knowledgeable and helped me work within my budget. Mike was professional with install and clean up. He took the time to help me navigate the system and directed me to where I need to go if I had further questions. He also advised me when I am ready that other services I wanted could be added on at any time.
The sales rep and technicians were a…
The sales rep and technicians were a pleasure to work with there was no pressure to buy, but explained the new technology of the products making it an easy decision. the technicians wer.e very professional and took extra care to make sure I was happy with the installation
Martell and Dorothy Ricks
May 15, 2026
Five Star installation expert
Technician Dante provided efficient installation of all devices, completing the setup professionally and without any mess.
Naomi Ragsdale
May 14, 2026
The staff were very ,kind and patient …
The staff were very ,kind and patient They rook time out,and explained the Vivint services&New Technoiogy.
Yohanna Sufran
May 13, 2026
The technician was very knowledgeable…
The technician was very knowledgeable and answered all my questions. Very polite qnd and charismatic
James Jurczak
May 12, 2026
They did a great job with the upgrade
They did a great job with the upgrade
Loving this
Great!! Fantastic!!! Wonderful!!
Excellent service
Excellent service
The technician was well versed about…
The technician was well versed about the product and explained all functions. Made everything very smooth. The product is easy to use.
I will recommend vivint to everyone I…because the clarity on the cameras
I will recommend vivint to everyone I know I love it the service is excellent thank you Jerry
Great
Great service well made system
Peace of mind
Peace of mind, something we have been wanting. both rep and installer were great
Efrain Molina
Apr 30, 2026
Gean and his crew did a great job
Gean and his crew did a great job. Very pleased with their performance.
PHILIP NASTU
Apr 29, 2026
The rep who stopped by and talked me…
The rep who stopped by and talked me was not pushy but was very informative and friendly. I decided to have it done that same day and he actually had a technician locally and he called him and it was installed the same day. Both knew the system in and out and were very helpful in showing me how to use the system.
Courteous staff
Courteous workers
Marie _phonise Beliard
Apr 24, 2026
Very helpful in many ways but too…
Very helpful in many ways but too expensive
Overall great experience
Overall great experience, from the beginning at installation to getting to enjoy the service.
Karen Gladczuk
Apr 23, 2026
RB took his time setting up the…
RB took his time setting up the equipment and also took the time to explain how the system works. He walked me through the steps of setting it and then disarming it. He made sure that everything worked properly before he left and was ready to answer any questions that I had. He gave me his phone number to contact him if I had any problems or questions about the system that I couldn’t figure out. I’d recommend your company to anyone who asked me about you. Sincerely Karen Gladczuk
ERNEST WILLIAMS
Apr 20, 2026
tech was great
tech was great
From the Salesperson
From the Salesperson, Jordan, to the technician, RB, the process was quick, flawless, and well executed.
Carlton Buddoo
Apr 14, 2026
Great customer support
Great customer support
