Great Customer Service
Great Customer Service
Rachel Lawlor
Oct 11, 2026
James who installed the equipment was…
James who installed the equipment was wonderful! He explained everything throughly but with pressure and was kind and efficient. We had just moved in so our internet was not working properly. He reached out the next day to make sure that I didn’t have any issues connecting the system and my app. Everyone that I spoke with was very helpful!
Qua'Shonna Bennett
Oct 11, 2026
Great Customer Service
Great Customer Service. The installation tech was extremely nice and professional.
Samuel Vergas
Oct 10, 2026
Great technician and customer service!
Technician (Ralph) was very knowledgeable. He went and beyond to help a complicated install. He installed 6 cameras, 2 motion sensors and the DVR system. Extremely professional! High recommended
Jolene Johnson
Oct 10, 2026
Very helpful to a senior who don't know…
Very helpful to a senior who don't know much about security systems..very respectful and polite! Thank you!
Debra Brinson
Oct 10, 2026
The Technician made it simple
The Technician made it simple. He made the time spent in our home fast and simple.
David Swihart
Oct 9, 2026
Excellent products and service…
Excellent products and service technicians
Thank you
Thank you, Jericho, for installing the system like a true professional and for your patience throughout the installation process. You answered all my questions with the utmost care and respect.
Marvin Earl Johnson
Oct 9, 2026
Great package
Like the whole package and your customer service was on the money
MICHAEL RAYBURN
Oct 9, 2026
He explained everything fully and was…
He explained everything fully and was very informative.
Very high tech system
Very high tech system, really like all the features offered.
Karen Garcete
Oct 9, 2026
Easy to use on the app and also on the…
Easy to use on the app and also on the tablet
He did a great job installing in my…
He did a great job installing in my house. He also explained how to use it as well.
The technician was very good and easy…
The technician was very good and easy to work with.
The technician answered every question…
The technician answered every question I had and was very informative. His work was swift and professional. I am very pleased and could not have asked for a better technician. I will be recommending this service to everyone I know!!
James T Rosenboro
Oct 9, 2026
Great service better service than adt
Great service better service than adt, cl ear camera video
The installer was very knowledgeable…
The installer was very knowledgeable and easy to work with. He took the time to explain components and features.
MIGUEL GUERRERO
Oct 9, 2026
The guy is so professional explaining…
The guy is so professional explaining how work units I have a good experience
Everything excellent and very…
Everything excellent and very professional.
Mark was great
Mark was great, efficient and friendly.
FRANCISCO MENDOZA
Oct 9, 2026
Technician seemed experienced and went…
Technician seemed experienced and went over the app process thoroughly with my not so tech-savvy husband. Very patient.
Rebecca Schone
Oct 9, 2026
I t was very easy to have installation
I t was very easy to have installation
My wife and i recently purchased Vivint…
My wife and i recently purchased Vivint cameras for our home. When I would be doing yard work in my yard i would come across dog poop. I wasn't sure who dog it was .So i decided to set up the camera where it would capture this event. Today i was looking at the events on my cell and actually captured the person walking his dog and the person walking in my yard and letting his pet use my lawn for a bathroom as well as walking on my lawn like he lived there. Iam looking foward to speaking with him this evening when I get home and showing him the footage to see what he has to say. So hopefully this will not happen again.
Asia Blassingame
Oct 9, 2026
I’m excited about the new system
I’m excited about the new system. If someone loses a key we are not locked out anymore. I can see whose a the door also.
Vivint Customer service
Customer service
Service is good.
Service is good.
Dennis installed our security camera…
Dennis installed our security camera and sensors. He explained the process and did a great job installing the equipment. He let us know that we could contact him with any questions or concerns.
Chartrice Carter
Oct 8, 2026
Aaron's patience and guidance was very…
Aaron's patience and guidance was very instrumental in this set up!!!
Gbenga Bakare
Oct 8, 2026
The engineer was very good
The engineer was very good, a great guy
Manuel O Parreno
Oct 8, 2026
We regained our peace of mind once the…
We regained our peace of mind once the security system was installed and after going through the testings of the cameras and alarms with Francisco, our installer. However, after 3 days the backyard camera went off-line. I reboot the system, waited and didn’t correct the problem.I Had to call Vivint support for and instructed me to unplug and replug the power that goes to the backyard camera, a manual effort that needs someone presence to correct the problem. It worked, back to normalcy with security system. The question is why did it happen so early from the installation date? What if we are out of town and no one can physically unplug and plug the power? No security coverage then. On Oct. 6 the driveway camera went off-line and have to do the unplug and plug routine to reset the driveway camera.
CYNTHIA CURTIS
Oct 8, 2026
An Awesome product for safety!
A good product and very to use!
Excellent
Marvin I think that was his name was friendly and fast. So far so good. Very happy
Very professional
Very professional, new his job and explained very well.
Abimbola Nsumei
Oct 8, 2026
The customer rep was patient and very…
The customer rep was patient and very helpful
Norma Elena Perez Juarez
Oct 8, 2026
A total pro!
Tech was very nice and professional. Explain in detail the package I was getting and answered all my questions. Two thumps up!
Kyle has given us an exceptional…
Kyle has given us an exceptional service. Gave us a thorough explanation of how the system works. Thanks Kyle
Heather Marlin
Oct 8, 2026
Everything works good
Everything works good i love the service I like knowing me and my mom is safe in our house now and don't have to worry about anything else and the camera let's me know when people come over in the night and day time that awesome to thank you 😊
Glenda Bridges
Oct 8, 2026
I was completely satisfied with the…
I was completely satisfied with the service. Eric was knowledgeable of the technology. He taught me how to use the equipment since I am generally not skilled in technology and he was very patient with me.
It began a little rocky but my…
It began a little rocky but my installer got me together.
Very happy customer!
Your technician showed up on time, was professional and quick at the job. I have been using Vivint for years for my personal home and now I am moving my business into a commercial space. I have been very happy with Vivint, I wish all of my companies that I dealt with were as easy to use as you are.
Service man did very good friendly and…
Service man did very good friendly and very respectful
Iris Chambers
Oct 8, 2026
The technician D'Angelo was awsome.
The technician D'Angelo was awsome.
The smoothest installation experience ever!
The entire installation process went so smoothly; Greg (installer) explained everything to me and answered all questions thoroughly. The installation of all hardware was very, very neatly done -- the best job by any technician that I can ever recall, in fact. He was very pleasant and patient -- an excellent representative of your company!
Technician was knowledgeable and…
Technician was knowledgeable and installed everything with professionalism and courtesy. I am very pleased with everything. I am excited to have the system because I am elderly ands live by myself.
your people were friendly and seemed…
your people were friendly and seemed knowledgeable
Anthony Themistocleous
Oct 7, 2026
Everything is working as I had expected…
Everything is working as I had expected so far
Went very quickly and smoothly
Went very quickly and smoothly