What is Kevin doing?
The rep that assisted me prior to installation was great!! Very informative and answered all my questions. The tech that came and performed the installation, Kevin, was nice however I felt like he just want to complete the work the easiest way possible and leave. He didn't consult with me on where I want the second keypad, instead he just placed above my old keypad, which remained instead of removing it. He had to come back because the main HUB stopped working. So we waited 4 days for him to return. It appeared that the wiring was not solid so he had to readjust it. Now we have tye keypad announcing window open to our backdoor. We've reached to Kevin and no response. The tech service has been poor. I will continue Vivent directly to have another tech put to inspect Kevin's work.
Sonya Cummings
Nov 13, 2026
The tech Horus was amazing
The tech Horus was amazing. Very friendly and knowledgeable and efficient!
Geraldine Harris
Nov 13, 2026
Very professional representative and knowledgeable.
Representative was prompt very meticulous in work and very pleasant!
Harold Culmer
Nov 12, 2026
My relationship with Vivint has been a…perfect match.
My relationship with Vivint has been a heavenly experience from the beginning. Thorough, professional, completely encompassing my technological needs.My home security partner. Val and the service tech made the sale and install process informative and comfortable.
very fast and great service
very fast and great service
MARSHA SCOTT
Nov 12, 2026
Great
The Techs were very nice and very knowledge of the products.
The Techs explain how the product works and answer all questions.
Christopher Coombs
Nov 12, 2026
Neo was fast
Neo was fast, informative, and professional
Karen McDermott
Nov 12, 2026
LOVE MY ALARM SYSTEM! The technician was very nice and…
The technician was very nice and knowledgeable. He worked quickly but did not clean up all of his work areas.
Service
It was easy to deal with
First time...introduction to the set…
First time...introduction to the set up and use straight forward and clear. Having a number to call with question is great!
Robert Bradshaw
Nov 12, 2026
This was my first experience with door…
This was my first experience with door bell technology. Eric,your installer was well versed and provided professional experience guided me through the process. In addition he encouraged me to contact him with any questions that might arise. I consider his work ethics to be excellent, and I will contact him when needed. I would say his installation and the service he provided was second to none.
Secoyha Strickland
Nov 12, 2026
I can't access the cameras because of a…
I can't access the cameras because of a passcode that I don't have and it won't let me log in without it so is there any possible way that I can send me another passcode
Jennifer Passerello
Nov 12, 2026
Great Job
He did a great job
Gloria Rivas
Nov 12, 2026
Staff very professional.
Staff very professional.
Barbara Dougherty
Nov 12, 2026
Have had you sense 2019 and just added…
Have had you sense 2019 and just added another home really like and feel safe
Dana Henderson
Nov 12, 2026
Very professional
Very professional, patient, and extremely helpful! System works great.
Vivant tech was professional…
Vivant tech was professional knowledgeable courteous and very helpful.
Rafael Diaz Solis
Nov 12, 2026
Robert was great help made sure…
Robert was great help made sure everything was working
Valenca Shelton
Nov 12, 2026
Convince
The guy that did the Installation was awesome
Vijay Malani
Nov 12, 2026
So far grewt experience.
So far grewt experience.. very knowledgeable tech and products are great
Laverne Caesar
Nov 12, 2026
Most important is having a piece of mine knowing you are safe in your home.
The tec that installed the system explained everything to us, and how to operate the equipment? The tech had a lot of patients it was very professional
That really meant a lot to us.
Love it so much
Love it so much
Fantastic product
Fantastic product. Installation was smooth. Everything works great!
Jose Madrid Pulido
Nov 12, 2026
Love it thank u
Love it thank u
Caleb was very helpful
Caleb was very helpful, gave us lots of information, made sure we had everything needed, also made sure we knew how everything worked. Caleb was very friendly and nice!
Darius was very helpful
Darius was very helpful and hooked everything up in no time. New experience for us. Getting used to looking at my phone more.
Kenneth Hirst
Nov 12, 2026
Jay the installer was courteous…
Jay the installer was courteous professional and on time and completed the install.
John Hammond
Nov 11, 2026
The customer service
The customer service, communication, and installation were all top-tier.
Elaine Underwood
Nov 11, 2026
Quality
Knowledgeable installers
MICHELE KING
Nov 11, 2026
Great Representative
Great Representative! Explained everything so smooth and simple. I appreciate the courtesy that was given.
David Montes Jr.
Nov 11, 2026
My installer was professional and…
My installer was professional and explained everything very well
Lynda Linville
Nov 11, 2026
Instalation was a breeze
Instalation was a breeze. The technician was helpful and kind. I like watching my front door and driveway...lol. service so far has exceeded my expectations.
Christy Frost
Nov 11, 2026
Juan is the best
Juan is the best.
Juan was able to easy my mind about the absolute mess it was trying to get my system installed. I was ready to cancel until he walked through the door.
Sandra Randolph
Nov 11, 2026
The young lady was very knowledgeable…
The young lady was very knowledgeable of what she was doing and had the personality to match.
Jose Hinojosa
Nov 11, 2026
Everything was explained well
Everything was explained well, very efficient
From my phone call to Landon Spanniger…
From my phone call to Landon Spanniger to the technician Carlos Dias , who came and hooked it all up, explained everything and did a fabulous job! I love my system!!!
Everybody was so friendly and helpful
Everybody was so friendly and helpful. But they forgot to give me stickers for my windows LOL 😆 but all around it was a great experience and I love my smart home system
Jeremy Hagen
Nov 11, 2026
Everyone involved was good to work with…
Everyone involved was good to work with and our local installer was great. Went above and beyond to make us feel comfortable with everything
My products were installed in a very…
My products were installed in a very professional manner. The technician (Jason if I am correct) also conducted himself in a professional manner and provided me with the knowledge I needed about my security system. His service was a 5 star out of 5
Durell Forbes
Nov 10, 2026
The technician was knowledgeable.
The technician was knowledgeable.
Our installer was very pleasant, helpful and professional.
Our service installer, Jehosaphat - Hoss -was incredibly kind, patient and professional.
KENNETH WILLIAM BENSON
Nov 10, 2026
Service from tech
Service from tech. Genleman was nice and polite.
Quick connection
Quick connection
John Donahue
Nov 10, 2026
works easily as advertised
works easily as advertised
Norma McKenzie
Nov 10, 2026
Great service well represented very…
Great service well represented very pleased
Set up was extremely easy
Set up was extremely easy. Staff was friendly well knowledgeable left no mess after install installation very smooth transition.
Melissa Headley
Nov 10, 2026
Tre was very friendly and made us feel…
Tre was very friendly and made us feel safe with him in our home he went up and beyond for us I would highly recommend him to anyone he done a great job
Miguel Granado
Nov 10, 2026
Our tech Kevin is awesome
Our tech Kevin is awesome. He stayed working late till he had everything working. One heck of a good man!!
