Home Security Systems
Manchester, Missouri

Great Experience

Both the salesman and installation techniques were outstanding. From what I've seen so far the technology looks like a winner.

Friendly professionals

I was impressed by their friendliness and expertise. They came in and done a professional job. Thank you

Highly recommend

Service is great and the staff has been very helpful with all my questions

Worked with me and my needs

Worked with me and my needs

Everyone was polite and professional

Everyone was polite and professional. The installation tech was very knowledgeable, helpful and respectful when installing the system. One of the best experiences we have had with working being done on any of our homes.

Chadwick was absolutely amazing…

Chadwick was absolutely amazing professional and more than helpful also able to get us out of a bad contract

Clarified operations of secuity system

Clarified operations of secuity system. Was never told had a garage door sensor and it took two apps to run it. Asked why two- have to pay a hook up fee. Make it so- and haven't tried it yet as also needed a newer phone to run systems. I ordered phone and will call back if it needs more. Good to know.

Love The Service

Love The Service

I like the security of the home…

I like the security of the home protection camera & lights. Also the salesman and installer was pleasant to deal with

I’m still getting used to the product

I’m still getting used to the product. I’ve had to reboot the system twice since it was installed for some unknown reason.

Terrific customer service

Terrific customer service. Professional, Polite. Personable.

Polite salesman quality installer

Polite salesman quality installer

Overall it was a pretty good…

Overall it was a pretty good experience. The installer came late in the evening and stayed much later than I preferred. He also didn’t have four of the items to be installed and said he would restock and come back in a couple days. He did come back but still didn’t have a couple items. They never did leave me a yard sign so at this point I’ll just cut my loses on that one. The equipment is working great and I like the system. Install just wanted smooth.

The salesman and the installation tech…

The salesman and the installation tech were very nice. Great experience!

Salesman really knowledgeable about…

Salesman really knowledgeable about systems

Really liking this service

I am really liking this security service so far. It's simple enough to use. Really liking the keypad door lock and how that turns the alarm off for me if I set it to do so. The staff I interacted with were kind and didn't take a lot of my time.

The personal were very friendly and…

The personal were very friendly and knowledgeable. They answered any questions I had during the installation process.

The installer was great.

The installer was great.

Knowledge professionalism land…

Knowledge professionalism land friendliness

The installer was very friendly and…

The installer was very friendly and efficient. He explained things until I understood them. I feel secure in my home. Thanks so much.

I like everything but the thermosat

I like everything but the thermosat I had the whole system removed on Wednesday,it just wasn't for me.

A great company

The sales rep was friendly, knowledgeable and helpful. He gave me everything I asked for and left out the things I didn't need. The installation tech was phenomenal. Explained everything he was doing and why,was amazing at working around obstacles and explained how to work the system .

Very knowledgeable and thorough…

Very knowledgeable and thorough installation crew. The equipment is high quality.. The app is easy to use

Technician friendly and helpful

Technician friendly and helpful

Brad and my technician Dominic Bravo…

Brad and my technician Dominic Bravo were amazing. From Brad who walked me through and explained all the products that Vivint offered to getting me scheduled that same night to get my cameras installed. And Dominic, well he explained everything he was doing and took the time to explain how each product worked to helping me get setup with vinvint app. He even came back the next day to make sure my ring doorbell was up and running ❤️ the best experience I have had with any company ever

All around great so far

The sales guys and tech were great to deal with and very personable. The equipment is great in quality this far. It’s been a little over a week though I’ll be interested to see how well the outdoor cameras hold up. I like that it’s hardwired in too so no messing with getting on a ladder to charge cameras when the solar panels are not enough. Video quality is crisp and clear along with audio quality.

So far it's good!

So far it's good!

review of system functionality

review of system functionality, not too much higher than current system, ease of use, recommendation of family member

Install took too long.

Install took too long.

From sales to install, everything went well. V

From sales to install, everything went well

Diy doorbell

It was easy just plugged in the wi-fi followed the instructions set up all cameras .It's user friendly equipment a bit pricey for me ..

Great customer experience

Great customer experience from start to finish. I am sleeping better with added protection.

The young man that came to my home was…

The young man that came to my home was so pleasant and he told me all about the Equipment that i was getting step by step and he was so sweet thank you young man and i Recommend Vivid to anybody and i will tell my family and friends about this company thank you so much

So far it’s been a great service

So far it’s been a great service. I have had to talk to support 3x in a week but they’ve help resolve the problem.

Reliable security for home protection

Reliable security for home protection. Communication is top notch.

Great service

Great service