Home Security Systems
Pueblo West, Colorado

Product and System Function Knowledge

The Installer was very informative as he walked me through the equipment selection and installation.

So far so good great install clear…

So far so good great install clear camera views

muy amable Jessica resolvio mi problems

muy amable Jessica resolvio mi problems

Abi was amazing!

Abi was amazing!! Answered all my questions! Great customer service

A surprisingly great experience from start to finish

Admittingly I was skeptical when a Vivint salesperson showed up at my door. I wasn’t actively shopping for a new security system, but I had become increasingly unhappy with my previous provider and realized I was paying more and more for a system I wasn't using and equipment that was no longer meeting my needs. I’m genuinely glad I gave Vivint a chance. Sammy, my sales representative, was responsive throughout the process and followed up when I had detailed questions about pricing, equipment protection, and the terms of my service. When he didn’t know an answer, he checked with his manager or corporate rather than simply guessing, which I appreciated. Installation was quick and professional, and the difference in the technology was immediately noticeable. I’m actually using my security system now. I love being able to check and control my garage door, lock and unlock my front door from my phone, receive useful notifications, and use the cameras to keep an eye on my home and pets. The video quality is excellent, and even friends have commented on the improvement. I also took advantage of Vivint’s buyout program to leave my previous security provider. The process worked exactly as promised. I submitted the required documentation and my reimbursement was approved without any hassle. Most importantly, the system gives me a greater sense of awareness and control over what’s happening at home. It feels designed around how I actually live and what I want from a modern security system, rather than something I simply pay for every month and rarely interact with. It’s still early in my experience with Vivint, but so far I’ve been extremely happy with both the equipment and service. The entire experience has exceeded my expectations.

Nice customer service

Nice customer service

The tech was very patient and…

The tech was very patient and professional

Our tech was amazing!

Our tech was amazing!

Honest

Honest, helpful, cheerful

Great People.

Great People.

Ram was a great salesperson who took…

Ram was a great salesperson who took the time to explain things, has a very professional presence, was able to help me to fit the system into my budget

Got it done quickly and efficiently.

Got it done quickly and efficiently.

I don't know why you always ask what…

I don't know why you always ask what made this great just take it like a green of sand they did damn good work they hooked everything up properly and they gave us a good deal that's that don't ask me no more questions

Ram was cool he went through…

Ram was cool he went through everything. Cool experiance

Luke explained how Vivint works pretty…

Luke explained how Vivint works pretty well. Very fast in doing the installation.

Useful people

Charlie and Antwon were both great 👍 they were behind and beyond for us. Thank you guys.

Good Experience

Worked with rep., Charlie Butler. Quickly found best fit of systems to my needs. Arranged for quick, solid install.

Mostly great

Presentation of products was great. Charlie was knowledgeable, patient and fun. He worked to make sure we understood what we needed and what we didn't, and that we could operate within our budget. Installation mostly went well. All the products were put in seamlessly and everything works fine, but a small mess of sawdust and boxes was left behind, and no one came to clean that up or leave a Vivint sign for our yard.

The hard ware works well

The hard ware works well. I had a lot of trouble with the soft ware. The chat room was not very helpful. They seemed to have only one algorithm. Brandon Smith, the sales associate said I could call him anytime and he helped me get Braxton, a local repairman to come to my home and solve my problems. The system now is working well.

Great customer service and great product

We love our new security system it gives us peace of mind. We will definitely recommend to others but this system is easy to use and thorough! Thanks again

Patrick is excellent

Patrick gave a very clear presentation about your program. While we decided not to take this presentation for ourselves. He was very personable and able to connect with our needs. We wish him well. He is an excellent representative of your company.

Installer did a great job

Installer did a great job

Knowledgeable staff

Knowledgeable staff. Good communication

Great staff and service

Great staff and service, and the devices are working very well too.

He was very professional

Very professional and I was happy with service

knowing the the house is armed and mack…

knowing the the house is armed and mack me feel safe so no one would brack in

Very pleased with the whole experience

Very pleased with the whole experience. The installment went smooth. The staff were very pleasant and knowledgeable.

Service install was quick

Service install was quick, informative, and professional.

Luca was wonderful

Luca was wonderful

DJ was very professional and efficient

DJ was very professional and efficient. I would like to know where the smoke/monixide alarms are located tho.

Brandon was very knowledgeable and…

Brandon was very knowledgeable and informative.

Great System!

We love it and feel so much safer!

Satisfied

Your representative was knowledgeable understanding my needs and getting the right products they were courteous and explained the products so I knew exactly what I was purchasing

Great Service

The sales rep was very knowledgeable and followed up after installation. The installation tech was helpful, although he left out a few details. Ava on Chat was helpful as far as she could be, then connected me with Agent Anmol, who was very helpful.

Unfortunately the installation…

Unfortunately the installation technician had to drill a hole in the drywall to connect the doorbell to a power supply.

Clear sale and system install was flawless

The installer Justin was great and also the guy on the phone setting us up was fabulous too