Milagros Ramos
Sep 21, 2026
Product and System Function Knowledge
The Installer was very informative as he walked me through the equipment selection and installation.
So far so good great install clear…
So far so good great install clear camera views
muy amable Jessica resolvio mi problems
muy amable Jessica resolvio mi problems
Debbie Pasquariello
Sep 14, 2026
Abi was amazing!
Abi was amazing!! Answered all my questions! Great customer service
A surprisingly great experience from start to finish
Admittingly I was skeptical when a Vivint salesperson showed up at my door. I wasn’t actively shopping for a new security system, but I had become increasingly unhappy with my previous provider and realized I was paying more and more for a system I wasn't using and equipment that was no longer meeting my needs.
I’m genuinely glad I gave Vivint a chance. Sammy, my sales representative, was responsive throughout the process and followed up when I had detailed questions about pricing, equipment protection, and the terms of my service. When he didn’t know an answer, he checked with his manager or corporate rather than simply guessing, which I appreciated.
Installation was quick and professional, and the difference in the technology was immediately noticeable. I’m actually using my security system now. I love being able to check and control my garage door, lock and unlock my front door from my phone, receive useful notifications, and use the cameras to keep an eye on my home and pets. The video quality is excellent, and even friends have commented on the improvement.
I also took advantage of Vivint’s buyout program to leave my previous security provider. The process worked exactly as promised. I submitted the required documentation and my reimbursement was approved without any hassle.
Most importantly, the system gives me a greater sense of awareness and control over what’s happening at home. It feels designed around how I actually live and what I want from a modern security system, rather than something I simply pay for every month and rarely interact with.
It’s still early in my experience with Vivint, but so far I’ve been extremely happy with both the equipment and service. The entire experience has exceeded my expectations.
Nice customer service
Nice customer service
Angel Mporampora
Sep 11, 2026
The tech was very patient and…
The tech was very patient and professional
Shandra Tindall
Sep 4, 2026
Our tech was amazing!
Our tech was amazing!
Honest
Honest, helpful, cheerful
Great People.
Great People.
Ram was a great salesperson who took…
Ram was a great salesperson who took the time to explain things, has a very professional presence, was able to help me to fit the system into my budget
REGIS MARQUEZ
Aug 31, 2026
Got it done quickly and efficiently.
Got it done quickly and efficiently.
I don't know why you always ask what…
I don't know why you always ask what made this great just take it like a green of sand they did damn good work they hooked everything up properly and they gave us a good deal that's that don't ask me no more questions
Allen Murrow
Aug 25, 2026
Ram was cool he went through…
Ram was cool he went through everything. Cool experiance
DONALD KOVELESKI
Aug 25, 2026
Luke explained how Vivint works pretty…
Luke explained how Vivint works pretty well. Very fast in doing the installation.
Alexandra Martinez
Aug 24, 2026
Useful people
Charlie and Antwon were both great 👍 they were behind and beyond for us.
Thank you guys.
Good Experience
Worked with rep., Charlie Butler. Quickly found best fit of systems to my needs. Arranged for quick, solid install.
Mostly great
Presentation of products was great. Charlie was knowledgeable, patient and fun. He worked to make sure we understood what we needed and what we didn't, and that we could operate within our budget.
Installation mostly went well. All the products were put in seamlessly and everything works fine, but a small mess of sawdust and boxes was left behind, and no one came to clean that up or leave a Vivint sign for our yard.
The hard ware works well
The hard ware works well. I had a lot of trouble with the soft ware. The chat room was not very helpful. They seemed to have only one algorithm. Brandon Smith, the sales associate said I could call him anytime and
he helped me get Braxton, a local repairman to come to my home and solve my problems. The system now is working well.
Great customer service and great product
We love our new security system it gives us peace of mind. We will definitely recommend to others but this system is easy to use and thorough! Thanks again
SUZANNE GUERRA
Aug 17, 2026
Patrick is excellent
Patrick gave a very clear presentation about your program. While we decided not to take this presentation for ourselves. He was very personable and able to connect with our needs. We wish him well. He is an excellent representative of your company.
Stephen Roberts
Aug 16, 2026
Installer did a great job
Installer did a great job
Knowledgeable staff
Knowledgeable staff. Good communication
Great staff and service
Great staff and service, and the devices are working very well too.
Gilbert Gregg
Aug 14, 2026
He was very professional
Very professional and I was happy with service
Loren HAMMER
Aug 14, 2026
knowing the the house is armed and mack…
knowing the the house is armed and mack me feel safe so no one would brack in
Catherine Castro
Aug 13, 2026
Very pleased with the whole experience
Very pleased with the whole experience. The installment went smooth. The staff were very pleasant and knowledgeable.
Julia Beasley
Aug 13, 2026
Service install was quick
Service install was quick, informative, and professional.
Suzanne Murtha
Aug 11, 2026
Luca was wonderful
Luca was wonderful
DJ was very professional and efficient
DJ was very professional and efficient. I would like to know where the smoke/monixide alarms are located tho.
Brandon was very knowledgeable and…
Brandon was very knowledgeable and informative.
Great System!
We love it and feel so much safer!
Bettye Taylor
Aug 6, 2026
Satisfied
Your representative was knowledgeable understanding my needs and getting the right products they were courteous and explained the products so I knew exactly what I was purchasing
BARBARA KLINE
Aug 4, 2026
Great Service
The sales rep was very knowledgeable and followed up after installation. The installation tech was helpful, although he left out a few details. Ava on Chat was helpful as far as she could be, then connected me with Agent Anmol, who was very helpful.
Unfortunately the installation…
Unfortunately the installation technician had to drill a hole in the drywall to connect the doorbell to a power supply.
Katie McReynolds
Jul 29, 2026
Clear sale and system install was flawless
The installer Justin was great and also the guy on the phone setting us up was fabulous too
Veronica Elkins
Jul 29, 2026
The quickness of the install
The quickness of the install. The professional who installed the equipment.
The installation was definitely my…
The installation was definitely my issue. They just left the old equipment lying around. They didn’t clean it up or remove old sensors to install the new ones. Very disappointed with that part. Also, I think I need a sensor on my entrance door into the house just in case the garage door is left open for some reason. Also didn’t really get any training on your app. Lastly the deadbolt lock that was installed was never keyed to the old one. Not sure why that wasn’t part of the install. Now I’m left with a separate key for the lock.
Loretta Hernandez
Jul 29, 2026
The feeling of being safe
The feeling of being safe
Kristin Madison-Loveless
Jul 28, 2026
The right moment
Normally when people solicit at my door I turn them away, but this time I decided to listen because I was looking for an alarm system for my house. After listening to what Harry had to say I decided it was a great deal. Harry was very informative and was able to assist with getting a tech out to set it up and the devices. He also checked with me a week later to see how everything was going. I would also like to say that Harry wasn’t the only one that gave excellent customer service, but all 3 of the technicians that came explained things and walked me through the system.
They set it up
They set it up, trained us on to use it and were very pleasant and professional.
Brigitte Richardson
Jul 26, 2026
Learning the whole process
Learning the whole process. Charlie crew
If I find a friend I would recommend:)
It was a seamless process and…
It was a seamless process and experience. The Agent was credible, explained the process, quality of service and it’s benefits associated with switching to Vivint.
The people are friendly and so far the…
The people are friendly and so far the service it's great it really gives my mother and I peace of mind
Great system
Great system, professional workers. Great technology
Actual Customer
Jul 20, 2026
Vivint kept us up to date and the…
Vivint kept us up to date and the technician who did the installation was great to work with.
staff was friendly
staff was friendly. they were able to adjust the equipment I wanted day of.
LYNDA COONROD
Jul 16, 2026
Everyone was very professional and…
Everyone was very professional and friendly. Explained things thoroughly. I am very happy with the results.
