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Vivint's Service Promise

We’re committed to creating amazing experiences for our customers every day. If we’ve fallen short of your expectations in any way, I want to hear about it. I invite you to email me directly and I promise that we’ll respond within 24 hours.

Smart home and security customers: Please fill out this form to submit your question, concern, or feedback.

Let Us Know

"The experience was absolutely incredible right from opening the front door. It’s unusual to get someone who really wows you in terms of their customer service and our representatives did that from the very beginning."

Kim and Sean Lower

Orlando, FL