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What Our Customers Are Saying About Vivint Smart Control

Jul 28, 2022|

When you’re choosing a smart home security or home automation system, one of the most important things to consider is how you control your system.

Many smart home devices feature voice control via Amazon Alexa or Google Home, but you’ll need to control your entire smart home system, not just the individual devices.

When it comes to smart home control, Vivint provides solutions to keep you connected to and in control of your smart home whether you’re at home or away.

The Vivint Smart Hub, Smart Home App, and Vivint Keypad all provide easy access to your smart home no matter where you are, giving you both convenience and accessibility. But you don’t have to take our word for it—our customers have plenty to say about Vivint’s Smart Control.

Vivint Smart Hub in a customer's home.

All about the Vivint Smart Hub

The Vivint Smart Hub is a touchscreen panel that lets you manage your entire smart home security system from one location.

As the heart of your smart home, the Hub makes your smart home products work together, connecting them via WiFi so you have seamless touchscreen control over your smart home system.

The Vivint Smart Hub has a wealth of features and advanced functionality, including:

Control smart home devices from one location

You have access to your entire smart home system via the Smart Hub. Arm or disarm your security system, check camera feeds, turn your thermostat up or down, and adjust your lighting from one spot. No more walking through the house each night checking door locks and turning off lights; you can secure your home for the evening right from the Smart Hub.

Superior picture with 1080p LCD touchscreen

The Smart Hub provides brilliant smart home control with a crystal clear picture, thanks to its HD color display. Image quality isn’t lost when viewing camera footage, either; night vision and 3X HD zoom ensure you have a clear look, even when viewing footage outside or zooming in for a better look.

Support or help with the touch of a button

With the panel’s two-way voice feature and one-touch access to emergency services puts you in touch with help when you need it. You’ll immediately be put in touch with customer support who will contact emergency responders for you so you get the help you need.

Let’s be neighbors.

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What our customers are saying about Smart Hub

Whether it’s the ability to control your smart home system from a single location or the many features it provides, our customers agree that they love the Smart Hub:

Catherine's review:

The Vivint support app on the smart hub is amazing. I have someone available to me all the time. They are knowledgeable and friendly. If they couldn’t fix the problem they were scheduling a technician next day. A+


Cassandra's review:

I absolutely love knowing that our family's home is safe and secure with Vivint SmartHome! What's even better it goes safety, into areas of saving energy and money. My dad can turn his invoice into homeowners insurance company to receive a discount on his premiums. The smart hub can monitor so many different things such as lighting, thermostat, smoke and carbon and monoxide detectors, water usage, your home security, and so much more! I would recommend Vivint SmartHome to every family!


RR's review:

Very happy with the service of Vivint. Everyone from the sales centre to the rep that installed my cameras were very knowledgeable and installed everything quicker than I thought. I use the mobile app everyday and it puts my mind at ease. I love the smart hub that is installed in your home for quick turning on and off the alarms, very user friendly. Always recommending Vivint to my family. Thank you!


Has features which are more than just the standard of points to f entry alarm. Has weather conditions which could affect me as well. It is very user friendly.


This is a great product, wonderfully responsive and all around enjoyable.


The panel I love because I can see the visitors without leaving the couch.


Easy to use and high definition quality


Works great love that it records automatically when it senses visitors through the door bell camera

Father giving his daughter a piggy pack so she can reach the Vivint Smart Hub.

All about the Vivint App

It’s great to be able to control your smart home devices and security system from the Hub, but what about when you’re away from home?

Available for both Android and IOS, the Vivint App keeps you connected to your smart home no matter where you are, allowing you to check in at home and providing remote control of your smart home products from a single app. Not only that, but it also keeps you in the know, sending notifications right to your phone.

Take a look at some of the App’s best features:

Control your entire smart home system with one app

One of the best things about Vivint is integration of your smart home devices, allowing them to work together seamlessly. Many DIY systems that combine various brands don’t always work together, requiring different smart phone apps for each component.

With Vivint, our top-rated app controls everything. Whether you want to adjust your Nest thermostat, unlock your smart lock, turn light bulbs on or off, or see who’s at the front door, you can do it all from your phone.

Always know what’s happening at home with notifications

Depending on your preferences, you’ll receive notifications on your smart phone that keep you informed of what’s happening at home. Some of these scenarios include:

  • Smoke or security system alarms
  • Someone uses a code to unlock your front door via the smart lock
  • Your garage door opens or is still open after a specific amount of time
  • Someone rings your video doorbell
  • A person is spotted on your outdoor surveillance cameras

From there, you can use your app to investigate further by watching video feeds, closing your garage door, or answering your front door.

Create custom actions

You can also use your app to set custom home automation actions that help you increase the security of your home, including:

  • Set your doors to lock automatically when you are your smart home security system
  • Manage your smart lighting by creating room groups that turn on or off at specific times
  • Set your doors to unlock if a smoke alarm goes off so your family can exit the home quickly
  • Receive a notification if a door or window is left open for more than 10 minutes
Woman using the Vivint app.

What our customers are saying about the Vivint App

The Vivint App is a From ease of use to convenience to customer service, see why our customers love the Vivint App:

Penny's review:

We are very happy with the system that was installed. The system is great, but what I was most impressed with was the staff. The sales guy (Tyler) was competent and engaging. And he was great responding to calls 2 days later when us old people needed help with the app. Alexis, our installer, was fantastic. He spent so much extra time making sure everything was perfect before he left. So impressed with Vivint staff...


Mahmet's review:

My home and vacation home are all connected to Vivint and it is great. Easy to use app, great customer service


Excellent product. We really feel our home is well protected with cameras and the doorbell camera pro. The Vivint app is excellent and user friendly.


Best thing since sliced bread. Especially to be able to operate from the app.


Being able to control the garage door using the app certainly gives me peace of mind knowing the door is closed particularly while I'm away. There were times I've driven away thinking that the door was closed only to return a few hours later finding it wide open. Needless to say those "oops" are a thing of the past!


All about the Vivint Keypad

The Vivint Keypad provides yet another way for you to manage your smart home security system. This alarm keypad connects to your Smart Hub and mounts right by your door, allowing you to quickly arm or disarm your security system or get help in an emergency.

With the Vivint Keypad, you also have enhanced accessibility, so those who may not have a cell phone or way to download the Vivint App still have access to their system. And like the Smart Hub, it also features a user-friendly interface with unique button shapes and audible tones to let you know the status of your system.

The Vivint Keypad on a customer's wall.

Access your home from anywhere with Vivint

Whether you’re home or away, our customers agree that the Smart Hub, Vivint App, and Vivint Keypad provide a convenient way to manage your smart home while staying connected to your home and family.

Find out how Vivint can make your home more comfortable and convenient. Call us at 855.822.1220 for a free consultation today.

Get a free quote today.

A Vivint Smart Home Pro will contact you within 24 hours. Or skip the form and call now: 844.481.8630.

By clicking "Start Your Quote", you agree by electronic signature to:
1. The Electronic Disclosure Consent;
2. Receive recurring marketing communications from Vivint at the telephone number and email address you provide on this form, including autodialed calls, texts, and prerecorded messages (consent not required to make a purchase; reply “STOP” to opt-out of texts or “HELP” for help); and
3. Vivint's Terms of Service and Privacy Policy.

*Offer Details

Qualifying system purchase requires minimum $599.99 expenditure on equipment after all discounts have been applied, professional installation, and execution of Vivint monitoring services agreement. Click here for monthly service plan prices. DIY system purchases and reactivations of previously-installed systems not eligible for offer. Offer not available in all states or provinces. Equipment purchase may be financed separately subject to an agreement with one of Vivint's third-party financing partners. Monthly $1.48 cellular network maintenance fee applies. Taxes and local permit fees may apply.

Third-Party Financing Options Available

Financing eligibility and terms subject to credit approval by one of Vivint's third-party financing partners. Qualified customers may finance equipment purchase at 0% APR for up to 60 months. Month-to-month service agreement available when equipment is purchased upfront.

Vivint Systems & Services

System supports up to six cameras subject to sufficient WiFi speeds. Without a Vivint services plan, product and system functionality is limited (including loss of remote connectivity). Speak to a Vivint representative at the phone number in this offer for complete equipment, services, and package details, including pricing and financing details. Products and services in Louisiana provided by Vivint Louisiana Commercial Certificate #58280. See Vivint license numbers here.