There’s no doubt about it, technology has made some incredible advancements in recent years. From self-driving cars to robotic vacuums to voice-controlled gadgets, technology and artificial intelligence can perform many functions and tasks just as efficiently as people—and sometimes even better.
Even with amazing technology at our fingertips, people of all age groups still prefer to interact with people over robots or self-service machines. One study found that when it comes to customer service and technical support, 76% of millennials would prefer to speak to a human than a bot, while 91% of people over age 55 also preferred human interaction.
In an increasingly digital world, there is still a human side to smart devices. And that human element is more important than ever.
Bringing together the best of both worlds
Take the Vivint system. From a technological standpoint, the Vivint system provides a comprehensive home automation and security system that uses cutting-edge technology to bring homeowners peace of mind and convenience.
But there’s also a personal side to home automation that starts the moment you begin to think about a new smart home.
For Travis Ehrlich, who recently had his Vivint installed (you can read all about his experience on Gear Brain), this was an important part of the process. “While these products work amazingly well together, a human is still needed,” he says. “Vivint provides a human touch to educate, figure out the customer’s needs, and then they install the system and make it all work.”
Here’s how we do it:
It starts with a personalized consultation
Designing a smart home for you starts with a personalized consultation. During this consultation, one of our Smart Home Pros works with you to understand your needs and the unique aspects of your home, then designs a smart home customized for you.