ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of automated workforce management and optimization solutions for the service industry, announced today that Mobile Enterprise Magazine has named Vivint and its 'Go!' Control Panel, underpinned by ClickSoftware's workforce management solutions, as the winner of the 2011 "Mobilizer Award" for Field Service Excellence. The Mobile Enterprise Magazine "Mobilizer Awards" honor the most effective and innovative mobile technology deployments of the year.
"Our commitment to high quality service, combined with ClickSoftware's time saving efficiencies, creates a top notch experience for our customers," says Josh Houser, Vivint's Vice President of Inside Sales.
Vivint operates in the residential alarm industry. With more than 5,000 employees, the company has grown to service more than 570,000 installed systems across the United States and Canada. Of critical importance to the company's continued success is its strategy, "to bring life changing value to our customers," says Houser. The Vivint 'Go!' Control Panel, which is fully integrated with ClickSoftware's field service management and mobility solutions, is a full-color, touch-screen panel that allows residents to control all the features of their Vivint system, from lights and temperature to wireless home security features.
ClickSoftware's scheduling engine will automatically deploy the nearest technician to deal with any alerts or service issues triggered by the 'Go!' Control Panel. Furthermore ClickSoftware's mobile solution provides dispatchers and thousands of field service technicians at Vivint with real-time information and dynamic routing. As a result, technicians are able to field nearly 50 percent more service calls every day. Furthermore, the company has been able to increase the products and services it offers by 50 percent, and customers consistently report outstanding service quality and responsiveness.
There are many other significant tangible benefits associated with the project, including the generation of an extra $32.48 million in revenue through customers attracted and retained.
"We would like to congratulate everyone at Vivint," said Hannan Carmeli , President & Chief Operating Officer, at ClickSoftware. "Their innovative application of the very latest enterprise mobility technology and their commitment to customers is outstanding. The team at ClickSoftware also works hard to help our clients serve their customers better, so this is a great moment for us and further demonstrates the power of our solutions."
The Mobile Enterprise "Mobilizer Awards" honor the best deployments of mobile technology across more than a dozen vertical markets. The publication bases its award decisions on ease of deployment, innovation and business improvement. The winners were announced at the Mobile Enterprise Executive Summit, Nov. 8-10, 2011, at The Four Seasons, Palm Beach, FL. The 2011 Mobile Enterprise Mobilizer Awards can be found in the November/December 2011 issue of Mobile Enterprise Magazine and online at http://www.mobileenterprisemag.com.
ClickSoftware® is the leading provider of automated workforce management and optimization solutions for every size of service business. Our portfolio of solutions, available on demand and on premise, create business value through higher levels of productivity, customer satisfaction and operational efficiency. Our patented concept of 'continuous planning and scheduling' incorporates customer demand forecasting, long and short term capacity planning, shift planning, real-time scheduling, mobility and location-based services, as well as on-going communication with the consumer on the expected arrival time of the service resource.
As the pioneers of the 'W6®' concept more than 20 years ago, we have perfected solutions for solving a wide variety of problems on Who does What, for Whom, with What, Where and When. The combination of proven technology with educational services helps businesses find the right balance between reducing costs, increasing customer satisfaction, employee preferences and industry regulations/legislation. ClickSoftware's solutions manage over hundreds of thousands of resources in service businesses across a variety of industries and geographies. Our flexible deployment approach, breadth and depth of solutions and strong partnerships with leading CRM/ERP vendors and system integrators makes us the number one choice to deliver superb business performance to any organization.
Vivint Inc. is a leading provider of home technology services in North America. Vivint's technology-based platform integrates a wide range of wireless features and components that deliver simple, affordable home automation. In 2011, Vivint's Full Home Automation package and Advanced Security package received a Consumers Digest "Best Buy" rating. Dedicated to protecting families, increasing energy efficiency, and simplifying lives, Vivint has more than 12 years of experience and supports over 570,000 customers throughout the United States and Canada. For more information, visit the company's website at http://www.vivint.com.
About Mobile Enterprise
Mobile Enterprise: Wireless solutions from the C-suite to the field. Through trend stories, case studies and research, Mobile Enterprise covers the full range of the mobile workforce, from wireless infrastructure to machine-to-machine communications. From supply chain and logistics solutions to mobile customer relationship management. From the rugged wireless devices used in the harshest environments to the sleekest smartphones seen in the finest corporate boardrooms. Mobile Enterprise takes our readers beyond the solutions themselves, to examine the processes and strategies involved in mobilizing your workforce, managing mobile devices and infrastructure and ensuring a secure environment. Through print, online and electronic publications, Web seminars, podcasts, White Papers and live events, everything we do is designed to feed the mobile decision-maker's need for real-world information about the strategies, processes and solutions that are working today - and are on the horizon for the future. For more information, visit http://www.mobileenterprisemag.com.