In conjunction with National Safety Month, three real Vivint customers share how their home automation systems made kept them safe.
Pamela C., Sparks, Nevada: Saved from an Armed Intruder
Pam’s Vivint system woke her at 5:55 a.m. one morning, alerting her that her second floor window had been opened. She headed upstairs expecting to find the wind had just blown it open, but instead experienced the shock of her life. “I looked up and saw a man standing there with a sawed-off shotgun. He yelled ‘freeze!’ I didn’t, and instead sprinted back toward my bedroom.”
She continued: “The instructions I received from the Vivint operator made sure I did the best thing possible in the worst situation. I was panicked but your operator surely wasn’t. She was amazing and I want to thank her and everyone at Vivint that saved my life. I would not have survived this without being alerted by the alarm and then coached through this awful event. I never dreamed this would happen to me. I know I would not have done the right things had it not been for the operator coaching me on what to do in the heat of the moment. It’s ironic, but my 33 year old son who lives across town wondered why I invested in my Vivint system. Now he says he’s glad I didn’t listen to him.”
Meleasa C., Little Rock, Ark.: Son Escaped Burning Home
Stopping by the grocery store on her way home one day, Meleasa noticed a fleet of fire engines and an ambulance rushing down the street. “Little did I know they were headed straight to my house.”
“I always know that Vivint will help me get the assistance I need. Sometimes it’s just a question over the phone or a quick service visit, and sometimes it is a matter of life and death. In every situation I know Vivint is here for me. All I can say is thank God for them.”
Marcella J., Fort Worth, Tex.: Rescued After a Medical Emergency
Shortly after installing their new system, Marcella was talking with a friend on the telephone when she was overwhelmed by headache and nausea. Somewhere between hanging up the phone and passing out, she pushed the emergency button on her in-home control panel. The next thing Marcella remembers is waking up to a Vivint operator talking to her over the panel.
“I don’t remember hitting the button or anything, but I woke up to a voice on the intercom asking if I was okay,” Marcella said. “The operator talked until I woke up and wouldn’t get off the intercom until she was absolutely sure no one was in the house trying to hurt me. It was like having a rescue worker holding my hand until help arrived. I felt safe and knew I was going to be okay.”
Help arrived quickly, and Marcella was transported to a local hospital. In the meantime, Vivint had notified Marcella’s husband, who was waiting for her when she arrived.
“We had the system for less than two weeks,” Marcella says. “If it hadn’t been for Vivint, I don’t know what would have happened to me. I am so grateful for the immediate response and personal care I received,” said Marcella.
Vivint, Inc. is one of the largest home automation companies in North America. Operating throughout the United States and Canada, the company services close to 500,000 customers. With award-winning customer service and smart technology, Vivint is dedicated to enhancing security, increasing energy efficiency, and creating simple, affordable home automation solutions for its customers. For more information, visit www.vivint.com.