Vivint™,the largest home automation services company in North America, today announced it was chosen as a winner of the 2013 Confirmit ACE (Achievement in Customer Excellence) Awards. The company was also honored as a finalist of the 2013 SAMMY (Sales and Marketing) Awards for “Installer of the Year” among large companies with more than 200 employees.
The recognition builds on Vivint’s strong reputation as a home security installer and customer service provider. While most home security companies sell customer contracts to outside vendors after the initial installation period, Vivint’s in-house staff monitors customers’ systems 24 hours a day throughout the year and provides all ongoing technical and account support. In addition, Vivint trains and employs more than 700 field technicians stationed throughout the company’s service area, which covers the U.S. and Canada.
“We are committed to providing the highest-quality service for our customers and we are honored to be recognized for such an important component of our business,” said Steve Dixon, vice president of customer experience and operations for Vivint. “We want our customers to know that the things that matter most to them are always protected.”
The Confirmit ACE Awards recognize companies with outstanding feedback programs and commitment to increased customer, employee, and partner satisfaction. Security Sales & Integration magazine’s SAMMY Awards, now in their 18th year, is the industry's only program of its kind to recognize and honor installing security dealers and integrators for their marketing, business, installation, and overall excellence.
Vivint offers an array of home automation and security products ranging from remote-controlled door locks, alarms and motion detectors to sensors that can be programmed to send alerts to mobile devices when specific events occur, like if a window is broken or when exterior doors are opened. To learn more about Vivint’s home security, energy management, and home automation offerings, visit www.vivint.com.
Vivint is a leading provider of home technology services in North America. Vivint’s technology-based platform integrates a wide range of wireless features and components that deliver simple, affordable home security, energy management, home automation, and solar solutions. In 2011, Vivint's Home Automation package and Advanced Security package received a Consumers Digest "Best Buy" rating. Dedicated to protecting families, increasing energy efficiency, and simplifying lives, Vivint has more than 13 years of experience and supports over 700,000 customers throughout the United States and Canada. For more information, visit the company’s website at www.vivint.com.