Alarm Monitoring Service

Q: Can I monitor my system myself?

All Vivint systems include 24/7 Professional Monitoring as part of the monthly service fee. Our monitoring specialists are always on hand to respond if an alarm goes off or you need emergency help—essential protection when you’re asleep, at work, or away from home.

Q: Is monitoring included in every plan?

Yes. Every Vivint system includes 24/7 Professional Monitoring, so you’re always protected—no matter what package or products you choose. Our trained specialists are ready to respond around the clock.

Q: What are the different types of alarms?

Vivint systems can detect a variety of emergencies, including break-ins, smoke and carbon monoxide, and environmental hazards like flooding. Each alarm automatically alerts our monitoring specialists, who respond quickly to help keep your home and family safe.

Q: Does Vivint have access to my cameras?

No. Vivint does not have access to your live camera feeds or stored video unless you specifically share it with our support team for troubleshooting. Your privacy is protected through advanced encryption and secure cloud storage.

Q: Does monitoring help with insurance discounts?

Many home insurance providers offer discounts of up to 20% off for professionally monitored security systems since they reduce the risk of theft, fire, or damage. Check with your insurer to see if your Vivint system qualifies for a premium reduction.

Q: What makes Vivint monitoring different from other security monitoring companies?

Vivint U.S.-based monitoring specialists work entirely in-house, providing fast, reliable responses backed by redundant systems to ensure no downtime. Our team is trained to handle any situation with speed and care—day or night.

Q: What happens if I need help but there’s no emergency?

If you need assistance but it’s not an emergency—like a false alarm or a system question—you can reach our support and monitoring specialists anytime through your Smart Hub or the Vivint app. They’ll help you resolve the issue quickly and safely.

Q: What happens if my Wi-Fi goes down or there is a power outage?

Vivint systems are designed with built-in cellular backup and battery power, so your monitoring service stays active even if your Wi-Fi or power goes out.

Q: How much does alarm monitoring cost?

The cost of 24/7 Professional Monitoring starts at $24.99, but varies depending on your chosen system and service plan. Every plan includes around-the-clock protection from Vivint trained monitoring specialists.

Real people,
real protection

We never outsource your safety. Our award-winning, in-house 24/7 Professional Monitoring team is ready when every second counts—starting at only $24.99 per month.

Learn more Learn more

See how it works See how it works

Immediate access to Vivint security experts

Most security companies contract monitoring to third parties, but Vivint never outsources essential help.

Our monitoring team consists of professionally trained Vivint employees, who know all the details of your system.

Our team is U.S. based and available 24/7, providing you reliable protection and immediate assistance, when you need it most.

Protect what matters with a team you can trust.

Learn more Learn more

Vivint Outdoor Camera Pro and Spotlight Pro.

Most “Monitoring Center of the Year” awards since 2012

a house with lights on in the evening, with a Vivint yard sign in the front yard

You could save up to 20% on your
homeowners or renters insurance.

Security Monitoring

Trusted in 2 million+ homes—and counting

With millions of customers protected every day, Vivint 24/7 Professional Monitoring delivers fast, reliable response you can’t get from self-monitoring alone. When something happens, we move—so you don’t have to.

Why you can
count on Vivint

Five Diamond Monitoring Center

The Monitoring Association (TMA) recognizes only the nation’s top monitoring centers for superior performance.

why our customers trust it

Real Vivint customer stories

See how Vivint smart security helps our customers protect what matters most— and feel safer, more confident, and more in control every day.

Customer Story Pasquarella Family | Modal | Desktop & Mobile

Your alarm just went off. What happens next?

Here's everything our 24/7 alarm monitoring does to keep you safe, no matter the situation.

Door & Window Sensors trigger an alarm.

Your cameras record the action—view it in the app.

A 30-second buffer allows you to verify the alarm.

Monitoring reaches out via the Hub, then your phone.

We dispatch local first responders so you don’t have to.

Vivint Monitoring

Trusted by customers

Nicole and AdaM, Enid, OK

“I woke up to an alarm and a voice asking if we are ok and if there was a fire. I was not sure as I smelled burning and I saw smoke, but no flames. The voice told us to evacuate the house and they would alert the fire department. We were so thankful for that voice and the alarm, as we would have slept right through it. We may not be here today if it wasn't for the voice that saved us. In the end, it was the fan motor on our heater, and the Fire department was able to disconnect the heater and stop it before any damage occurred. Please pass on our thanks to whoever was the voice on our panel that night.”

Rosamond, Denver, CO

"I was awakened by my alarm going off. The Vivint representative was very calm and waited on the line with me, talking quietly while I waited for the police to arrive. I did not feel alone with the Vivint rep on the line. She was calm, had a nice humor which made me feel comfortable with her. I work with stressed families of hospital patients weekly and being in the position of needed a reassuring voice may have made me a better rep at work the following morning. Thanks to Vivint for having such good staff."

Rosetta, Roundrock, TX

“I used my call button, when I started having chest pains. They sent the Paramedics to my house, and they said I was having a Heart Attack. They rushed me to the hospital, where after 2 days of testing they found 2 valves that were 98 / 95 % blocked. They put stents in my heart, and I just was released today. So here is your survey. THANK YOU VIVINT, YOU SAVED MY LIFE!!!! . . . Thank you all so much!!!

Alerts are good—professional backup is better

Feature	Logo	Self-monitor
24/7 Professional Monitoring by trained specialists, so you’re never without support	Yes	No
Ongoing protection while you're away, asleep, or unreachable	Yes	No
Local emergency dispatch, straight to your home	Yes	No
Real human verification of alarms and potential emergencies	Yes	No
Up to 20% off homeowners insurance premiums	Yes	No
User friendly support for all ages and those with medical needs	Yes	No
You're not alone—a trained professional takes action for you	Yes	No
Dispatch up to 2 minutes faster through advanced monitoring protocols and specialist training	Yes	No
Cellular connection and battery backup keep your Hub running—and your link to monitoring open	Yes	No
Highly trained, experienced agents act fast to help reduce damage and loss	Yes	No

Customer reviews

Real customer reviews tell the true Vivint story.

Grace Rivera

Aug 6, 2026

The sales guy was awesome

The sales guy was awesome. He was very knowledgeable and nice.

Cedric Hoskins

Aug 6, 2026

I feel safe with my family thanks to…

I feel safe with my family thanks to yall 💓

Rated 4 out of 5 based on
65,292 reviews on

Frequently asked
alarm monitoring service questions

What is Vivint 24/7 Professional Monitoring?

Unlike self-monitored systems that rely solely on phone alerts, Vivint 24/7 Professional Monitoring provides real, human support at any hour—day or night, weekday or weekend. This team is professionally trained to help you in emergencies, whether it's a break-in, fire, carbon monoxide, or something else.

Here’s what happens when an alarm goes off in your home: