Vivint opened a new monitoring center in Eagan, Minnesota in the summer of 2015. The facility houses 140 dedicated employees who provide 24/7/365 security monitoring for nearly one million Vivint customers. The monitoring team plays a major role by helping Vivint customers like you through emergency situations. Our goal is to make your home life more convenient and safe.
What does this new facility mean for current Vivint customers? Your experience with Vivint will only get better.
In an emergency, every second counts. Employees in the Vivint monitoring center respond to medical, fire, flood, carbon monoxide and burglary alerts with an impressive average response time of only 10 seconds.
This new monitoring center also includes a state-of-the-art multimedia conference and training center. Vivint strives to always improve the skills of our employees, especially our monitoring center agents, by creating more efficient training processes to keep up with technology advancements. We take your security seriously.